All in all I had a pleasant experience until checkout time. I checked with the front desk lady the previous night about how much I was expected to pay the next day. She assured me I was being charged for one full day and a few hours for early check in as my booking was in the early hours of the morning. You can imagine my surprise when I went down the next day to find a different front desk lady( Joanita), who happened to be the one that checked me in on arrival, hand me a bill for two days with late check out. I told her I was only being charged for one day and just the few hours for early check in. She told me that the lady at the front desk the previous day was new and didn't know what she was doing. I asked her to talk to the duty manager from the previous day as he was aware of all this. To my surprise she told me there is no duty manager on Sunday. I had no alternative but to pay the extra money which I wasn't impressed about.
Location: Uganda > Central Region > Kampala
Ranked #42 of 64 Hotels in Kampala
Number of rooms: 28