I was swayed by the other Tripadvisor reviews and love the mission of the Sanctuary, but thought the trip wasn't worth it. Yes, we did see rhinos, but it was a 30 minute drive once inside the park to see them. We stayed for 15 minutes watching the rhinos sleep under a tree (we couldn't even see their faces), and then had to drive the guide back to the headquarters (another 30 minute drive out of the way) only to do another 15 minute drive back to the gate after we dropped him off! During the 30 minute drive to see the rhinos, the guide didn't say one word to us. However, once we were with the rhinos, he did proceed to educate us. After my wonderful experience in Kibale with the chimps, I guess I was just expecting more...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 22, 2012
The Management and staff of Rhino Fund Uganda are sorry that you did not get to enjoy the experience of trekking our rhinos as so many other travellers have. Your statement "being similar to a Zoo" is probably the most incorrect assumtion that can be made. This is explained by the distances you had to drive to get to the rhino and back to our Head Quarters. Fortunately for the rhino on the sanctuary, they are not kept in pens "like in a zoo" and move around the sanctuary freely whereby we are unable to control where they are or what they are doing at any given time on any given day. The first few weeks this December our rhino decided to stay on the furtherest side of the sanctuary, this caused for the trip to see them to be quite a drive. Dropping the guide off at Head Quarters after the trekking, is the least that we expect from clients otherwise he would have had to walk that distance. The pamphlet you received upon entering the sanctuary invited you to talk to the guide and ask questions. Our Guides have in the past tried to talk to clients while the vehicle is driving and this proved very difficult due to the noise while the vehicle is driving on bumpy roads and clients not hearing them. It is a challenge for the guide therefore we appreciate clients that innitiate conversation with the guides which allows him have an audience that is interested in what he has to tell them. Rhino Fund Uganda strives for service excellence but sadly it is not possible to satisfy everyone everytime. We do however want all tourists to have a fair chance at enjoying the experience of rhino trekking and would like to offer you complimentary trekking if you are still in Uganda. The rhino have moved to the middle of the sanctuary which will make the trip within the sanctuary quite a bit shorter. (Executive Director - Rhino Fund Uganda)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.