We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Relaxing” 4 of 5 stars
Review of Lake Victoria Serena Resort

Save Saved
You added Lake Victoria Serena Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for rooms, adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Lake Victoria Serena Resort
5.0 of 5 Hotel   |   Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda   |  
Hotel amenities
Ranked #9 of 58 hotels in Kampala
Muscat
Top Contributor
77 reviews 77 reviews
45 hotel reviews
Reviews in 33 cities Reviews in 33 cities
45 helpful votes 45 helpful votes
“Relaxing”
4 of 5 stars Reviewed February 3, 2013

In december my wife and myself stayed for one night on our way out of kampala. Plse note that this hotel is some 30min from entebbe airport (actually half way between entebbe and kampala). The road is not that great but once you arrive at the compound, you will see the difference. Great and warmth reception, ice cold drink and hot towel in a relaxing settings looking at the lake victoria

the rooms are not that great, but the bed and amenities are top class. The executive room we stayed had a separate living area and bed room,

overall it a good get away, there is a spa and also a swimming pool. I chose serena kampala to lake victoria. Most of the services in kampala are slow and this includes lake victoria serena.

we booked for lake view room and we got one looking at the construction site. not that romantic.

Room Tip: ask for lake view room otherwise you will end up looking at construction site
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

94 people have reviewed this hotel

Traveler rating
    26
    41
    22
    4
    1
See reviews for
8
18
12
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Kampala, Uganda
Top Contributor
86 reviews 86 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 24, 2013

The rooms are very nicely designed and have the proper necessities. TV, internet.

The staff around in the hotel are very friendly which is rather unusual in most hotels around here. The Spa is much better quality than the Serena in town and less crowded. There is effectively only one restaurant which serves a relatively good buffet though it does not change enough to be interesting for more than 2-3 days. They do have al a carte menu also which is on the thinner side. The place gets crowded on weekends.
There is very nice pool- area with a poolbar where it is possible to order some lighter meals also.

Its 14 km outside town so it is a bit isolated especially if you have no transport. Ofcourse the hotel can arrange but it will become a bit expensive. Its on a very good location for those arriving during times when there might be traffic jam into town.

Room Tip: Try get a room on the west wing so you get lakeview.
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juba
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 14, 2013

It's has beautiful sorrounding, they got a good massage parlour but need well trained staff. The staff at the parlour are good but need to improve. The restaurant is excellent what needs to be improved is their menu. It's simple and boring especially if you are i for a long period, try and have at least the menu changed daily. They should ask Serena Nairobi about that. The serene is excellent

Room Tip: The rooms on the east are good you enjoy the sunrise.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kigali, Rwanda
Top Contributor
75 reviews 75 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed January 11, 2013

This new luxury hotel on the banks of Lake Victoria has to be one of the best hotels I have ever stayed in. Of course it is not cheap - it's a Serena - but, as we all know, high prices do not necessarily always mean good service and first-class facilities. But at Lake Victoria Serena it was difficult to fault anything. I was taken with my luggage by golf buggy to my room after a tour of the hotel grounds. The room was well-equipped, the bathroom exquisite, the bed large and extremely comfortable (with a choice of pillows), and the view from the balcony quite outstanding. Tea/coffee-making facilities (not always a given in such luxury hotels), a well-stocked minbar and a TV with many international channels are all also provided. The hotel has a first-class gym, sauna and outdoor swimming pool which are free for residents, and there is a bar by the pool. The breakfast was by any standards excellent, the buffet dinner looked good also, and the hotel has an Asian fusion restaurant upstairs which does tasty and exotic dishes. As other reviews have noted, the hotel is at the end of a bumpy and dusty road, but that is surely one of its attractions, and it is convenient for both Kampala and Entebbe. I shall certainly come back.

Room Tip: Rooms are in separate buildings around the grounds. Some may prefer to ask for a room in a block not...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jinja
1 review
4 of 5 stars Reviewed January 4, 2013

I'm an expat living in Uganda, and I have the same routine every time I fly in and out of the country. Fly in: land at 10:30PM, get picked up by the Serena executive shuttle (a BMW SUV). Stay the night, have breakfast, and head east to home. On my way out, I'll come spend the afternoon at the spa, have dinner, and be taken to the airport by a friend to fly back to the US.

Every stay at the Serena has been fantastic. The road is terrible, but they can't do anything about that, and it makes arriving there that much better. Service is always good, and they put me in the same room every time. Top quality rooms, always clean, hot water with pressure (a luxury if you live in Uganda), and A/C. Spa staff are very friendly.

The only downside are the drink prices. A beer that is 2,000ugx elsewhere is 6,000 in the bar. Wine is the same way. But, if you aren't a heavy drinker, it's a small price to pay for the luxury. It's a great distance from the airport for trips in and out of Uganda.

Room Tip: Ask for a room on the upper floor and if there is an event, away from the pool and courtyard area.
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
125 reviews 125 reviews
105 hotel reviews
Reviews in 86 cities Reviews in 86 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed December 26, 2012

I spent just one night here, and rather enjoyed it. The rooms are large, clean, and quiet. I found the staff helpful. The pool and outdoor bar area was enjoyable. The buffet dinner was average. It's a good location equidistant between Entebbe and Kampala. It's about 40min to Entebbe airport and about the same to the middle of Kampala. If you are taking a smaller airline or charter from Kajjansi airstrip, it's only 5min away.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 10, 2012

The location is great! Right in the middle of a rural setting. Decor very nice and the rooms are spacious and comfortable.
However the staff in the ladies section of the gym/ sauna and steam were rude to the point of harassing clients.
Over the weekends the gym closes at 9pm so the staff had long faces when we checked in at 8:45pm and almost ran us out of there at 8:58pm!
For a hotel that has a lot of conferences they should appreciate the fact that guests need to unwind.
The hotel should also be sensitive to guests that do not eat pork which was not served separately like the vegetarian dishes and seemed to be the main grilled dish at all meals!
The staff in the dining hall were very good.

Room Tip: The hotel is spread over a wide acreage so you may want a room nearer to the spa and reception.
See more room tips
  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for rooms, adults
Price Your Stay

Been to Lake Victoria Serena Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lake Victoria Serena Resort

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Kampala
#5 Luxury Hotel in Kampala
#6 Business Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lake Victoria Serena Resort 5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity, Hotels.com, Cheap Tickets, Tingo, Venere and Agoda so you can book your Lake Victoria Serena Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Lake Victoria Serena Hotel Kampala

Owners: What's your side of the story?

If you own or manage Lake Victoria Serena Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

;