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“Good hotel for a relaxing holiday” 4 of 5 stars
Review of Lake Victoria Serena Resort

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Lake Victoria Serena Resort
5.0 of 5 Hotel   |   Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda   |  
Hotel amenities
Ranked #9 of 64 Hotels in Kampala
Kampala, Uganda
Top Contributor
99 reviews 99 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
“Good hotel for a relaxing holiday”
4 of 5 stars Reviewed January 24, 2013

The rooms are very nicely designed and have the proper necessities. TV, internet.

The staff around in the hotel are very friendly which is rather unusual in most hotels around here. The Spa is much better quality than the Serena in town and less crowded. There is effectively only one restaurant which serves a relatively good buffet though it does not change enough to be interesting for more than 2-3 days. They do have al a carte menu also which is on the thinner side. The place gets crowded on weekends.
There is very nice pool- area with a poolbar where it is possible to order some lighter meals also.

Its 14 km outside town so it is a bit isolated especially if you have no transport. Ofcourse the hotel can arrange but it will become a bit expensive. Its on a very good location for those arriving during times when there might be traffic jam into town.

Room Tip: Try get a room on the west wing so you get lakeview.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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118 reviews from our community

Traveler rating
    33
    55
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Juba
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 14, 2013

It's has beautiful sorrounding, they got a good massage parlour but need well trained staff. The staff at the parlour are good but need to improve. The restaurant is excellent what needs to be improved is their menu. It's simple and boring especially if you are i for a long period, try and have at least the menu changed daily. They should ask Serena Nairobi about that. The serene is excellent

Room Tip: The rooms on the east are good you enjoy the sunrise.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kigali, Rwanda
Top Contributor
93 reviews 93 reviews
40 hotel reviews
Reviews in 30 cities Reviews in 30 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed January 11, 2013

This new luxury hotel on the banks of Lake Victoria has to be one of the best hotels I have ever stayed in. Of course it is not cheap - it's a Serena - but, as we all know, high prices do not necessarily always mean good service and first-class facilities. But at Lake Victoria Serena it was difficult to fault anything. I was taken with my luggage by golf buggy to my room after a tour of the hotel grounds. The room was well-equipped, the bathroom exquisite, the bed large and extremely comfortable (with a choice of pillows), and the view from the balcony quite outstanding. Tea/coffee-making facilities (not always a given in such luxury hotels), a well-stocked minbar and a TV with many international channels are all also provided. The hotel has a first-class gym, sauna and outdoor swimming pool which are free for residents, and there is a bar by the pool. The breakfast was by any standards excellent, the buffet dinner looked good also, and the hotel has an Asian fusion restaurant upstairs which does tasty and exotic dishes. As other reviews have noted, the hotel is at the end of a bumpy and dusty road, but that is surely one of its attractions, and it is convenient for both Kampala and Entebbe. I shall certainly come back.

Room Tip: Rooms are in separate buildings around the grounds. Some may prefer to ask for a room in a block not...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jinja
1 review
4 of 5 stars Reviewed January 4, 2013

I'm an expat living in Uganda, and I have the same routine every time I fly in and out of the country. Fly in: land at 10:30PM, get picked up by the Serena executive shuttle (a BMW SUV). Stay the night, have breakfast, and head east to home. On my way out, I'll come spend the afternoon at the spa, have dinner, and be taken to the airport by a friend to fly back to the US.

Every stay at the Serena has been fantastic. The road is terrible, but they can't do anything about that, and it makes arriving there that much better. Service is always good, and they put me in the same room every time. Top quality rooms, always clean, hot water with pressure (a luxury if you live in Uganda), and A/C. Spa staff are very friendly.

The only downside are the drink prices. A beer that is 2,000ugx elsewhere is 6,000 in the bar. Wine is the same way. But, if you aren't a heavy drinker, it's a small price to pay for the luxury. It's a great distance from the airport for trips in and out of Uganda.

Room Tip: Ask for a room on the upper floor and if there is an event, away from the pool and courtyard area.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago
Top Contributor
126 reviews 126 reviews
105 hotel reviews
Reviews in 86 cities Reviews in 86 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 26, 2012

I spent just one night here, and rather enjoyed it. The rooms are large, clean, and quiet. I found the staff helpful. The pool and outdoor bar area was enjoyable. The buffet dinner was average. It's a good location equidistant between Entebbe and Kampala. It's about 40min to Entebbe airport and about the same to the middle of Kampala. If you are taking a smaller airline or charter from Kajjansi airstrip, it's only 5min away.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Nairobi
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 10, 2012

The location is great! Right in the middle of a rural setting. Decor very nice and the rooms are spacious and comfortable.
However the staff in the ladies section of the gym/ sauna and steam were rude to the point of harassing clients.
Over the weekends the gym closes at 9pm so the staff had long faces when we checked in at 8:45pm and almost ran us out of there at 8:58pm!
For a hotel that has a lot of conferences they should appreciate the fact that guests need to unwind.
The hotel should also be sensitive to guests that do not eat pork which was not served separately like the vegetarian dishes and seemed to be the main grilled dish at all meals!
The staff in the dining hall were very good.

Room Tip: The hotel is spread over a wide acreage so you may want a room nearer to the spa and reception.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 28, 2012

Stayed for two nights, the location is a good 45 minute drive away from the airport, with the last section particularly bumpy! arrival - mixed bag, receptionist not welcoming, does not explain the facilities of the hotel, refuses to change our dollars. Rooms, good view, clean, comfortable.
food and beverage experience, good sandwiches, they have a Asian/Fusion Restaurant - which looks the part and has a great menu. breakfast - nothing to rave about, drinks selection is comprehensive, however they do not have a cocktail menu! also the service lacks professionalism. big disappointment was the beds - did not sleep, they are stone hard, worse yet - the pillows are hard as a rock as well. asked them to change them, no luck, said they would but no one turned up.
all in all beautiful surroundings but 2 nights was more than enough.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Victoria Serena Resort

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Kampala
#5 Business Hotel in Kampala
#5 Luxury Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lake Victoria Serena Resort 5*
Number of rooms: 124
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Also Known As:
Lake Victoria Serena Hotel Kampala

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