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“Rough Ride; Calm and Comfortable Hotel” 4 of 5 stars
Review of Lake Victoria Serena Resort

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Lake Victoria Serena Resort
5.0 of 5 Hotel   |   Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda   |  
Hotel amenities
Ranked #9 of 56 hotels in Kampala
Kampala, Uganda
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 18 cities Reviews in 18 cities
44 helpful votes 44 helpful votes
“Rough Ride; Calm and Comfortable Hotel”
4 of 5 stars Reviewed November 8, 2012

We spent 3 days at the hotel for a business meeting. Despite the rugged road, this hotel will take your mind off the noise on most of the Ugandan roads and calm your nerves. A peaceful and serene place to be, with a beautiful view of the Lake.
The staff are warm,friendly and very helpful. The Food serves both local international tastes. The Rooms within the main block are state rooms (presidential suites), while the other rooms can be found in the outer block. Blocks 09 - 17 have a good view of the Lake, while Blocks 02 - 04 have some view of the Lake. Rooms are equipped with AC, Internet, Cable T.V, Intercom, A reading desk, with the majority of rooms with a hair dryer. Small Balcony for each room.
The Hotel currently has 3 conference rooms, with Kalangala being the largest with a capacity to seat 200 - 350 depending on the arrangements. The other 2 are smaller with a capacity to seat 40 - 45 people. The Hotel also has boardrooms for smaller groups; capacity to accommodate 10 people.

A good place to try out.

Room Tip: Quieter Blocks include 09, 08, 18 and 19.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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82 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Quito, Ecuador
Top Contributor
92 reviews 92 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 7, 2012

I stayed there for two nights. The roads for getting there are not good, however the infrastructure and location is quite relaxing. The gym is well equipped and they provide some aerobic lessons, including tae-bo movements. Food is good, however most of it was local and the same every day.
The service provided for workshops could be better in terms of regulating the A/C. sometimes it was really either hot or freezing. They do not provide variety in the coffe breaks, neither.
Nevertheless in general terms it is worth it to stay there.

Stayed September 2012, traveled on business
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Mityana
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 22, 2012

A place way of of Kampala on the shores of the Lake Victoria. With a rugged road acces and dust when you get there a sigh of releif takes over. Welcomed by the staff who are always ready and informed with a smile on their faces.
The drinks served with warm Cashew Nuts and some one there to find out if you need anything. In the night it feels like the pictures i see of other places very very beautiful. The rooms are great quiet and the food oooooh I gained some Killos.
I cant wait to go back again.

Room Tip: The rooms facing near the Lake are good you get to feel the breez.
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Longmont, Colorado
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 6, 2012

I spent a week at this hotel in July 2012. The room was lovely - each room having a balcony or patio with a view of Lake Victoria in the distance. Bed was very comfortable, flat screen TV with multiple channels available, no bathtub, but great shower (except the part where you get wet while adjusting the temp). A/C worked very well. The hotel is not right 'on' the lake, but the countryside between the hotel and the lake is picturesque. Had no problems with electricity or water (plenty of hot every time I needed it). [Note, this was not the case for some colleagues who stayed there for a couple of days]. The staff was amazing and friendly - got to know many by name - the staff really make the Serena special. Pool is lovely and clean. Check-in/check-out was effortless. There's a business center that was very helpful when I couldn't get internet connectivity (not the greatest location for this). The hotel has several restaurants and bars so although you are far from 'town' there are different options for eating/drinking to make things interesting. The food quality varied from very good to average - but compared to other hotels I've stayed at in Uganda it was quite good! There is a spa at the hotel also, but I didn't have a chance to try any of their offerings. The grounds of the hotel compound are lovely. The only downside to this hotel is its distance from either Kampala or Entebbe and the bad road you must travel to reach the hotel. Hopefully the road will someday be improved. I highly recommend this hotel and hope to someday stay there again myself!

Room Tip: Rooms on upper floors have a nice balcony with table and chairs and great views!
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 13, 2012

Spent one night here. It's what you'd expect from a Serena Hotel - gorgeous grounds, a good, clean room, a lovely pool and spa and decent food.



My only gripe was the service was a bit slow, a common complaint in Uganda, but not so common at Serena Hotels. The staff were very friendly and apologetic, but could have worked a bit faster.

I'd stay here again.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Washington DC, District of Columbia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 20, 2012

If you want to get away To a place that has it all, this is a lovely resort outside of Kampala. It is new, updated, modern, and decidedly African at the same time. The rooms will remind you of romantic hunting lodges on safari, and the service staff is kind, efficient, and helpful.

The spirit of the place makes you relax and enjoy the serenity and beauty of Lake Victoria. The place wants you to have fun, kick back, and meet new friends. It's a great place for a business meeting, a romantic getaway, or a relaxing retreat.

The grounds are huge, expansive, and invite you to take it all in.

The price is right, and if you make the trek to Kampala, you won't be sorry for going out of your way a little bit for a big slice of wonderfulness!

Room Tip: Get a room with a view of the Lake.
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 16, 2012

I stayed in the hotel only one night but spent two days therein. The rooms are great, with a very comfy bed and lots of maneuvering space. The washrooms are clean but need some routine maintenance works given some are looking used. The services at the restaurant and bar are great and the front desk staff is amazing, or should I say of those I had opportunity to meet.
Prices tend to vary depending on season, but over all it is a little pricey, but explained away by the quality of service received in exchange. I sure would visit again
Located off the highway from the Entebbe International Airport towards Kampala City

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Lake Victoria Serena Resort

Also Known As:
Lake Victoria Serena Hotel
Lake Victoria Serena Hotel Kampala
Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#2 Romantic Hotel in Kampala
#5 Luxury Hotel in Kampala
#5 Business Hotel in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lake Victoria Serena Resort 5*
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