I am writing this review as I sit on the bed in my room at the Aponye Hotel, at 3:39am, because I cannot sleep due to the deafening base coming from who-knows-where saturating my room. I am wearing ear plugs. I asked to be moved but the woman at the front desk stared at me blankly and told me I would have to pay more to move to a quieter section.

Customer service here is terrible; appropriate for a dive like the Hotel Aponye.

There are also many cockroaches in my room. Big ones, little ones... It’s pretty gross. I have been living in Uganda for about three months now and have never seen such an infestation anywhere else I have stayed.

My word of advice is to just go somewhere else.

The hotel arraigned an airport transfer for us, which was great until we went to pay for it. The e-mail from the hotel listed one price, but the driver demanded more. This occurred at the front desk with the hotel manager present. We produced the e-mail but the manager and the driver both said the e-mail was wrong and we would have to pay more.

We attempted to change our US currency into Ugandan shillings at the airport, but the driver insisted that we wait, that we could get a better rate elsewhere. Against my better judgement I listened. When we get to the hotel, the manager kept finding "problems" with our US currency, and would not accept it. Although she would gladly "hold" a "bad" $100 bill until we could get to a bank the next day, after we told her we had to leave at 7:00 to catch a bus. I was finally able to find an ATM so we could pay her. Sure enough there was no-one around except for a guard sleeping on the lobby couch when we left the next morning.

The service was rude, the restaurant was below average, and overall it was not a good experience. The only good thing about this hotel was the proximity to the Post Office if you need to catch the Post Bus to other parts of the country.

Where do I start? The person (woman) at the reception/front desk was very unprofessional. I called from overseas to check to see that my family member had arrived and checked in okay and i was treated to rudeness!!!!!!! Because I did not know his room number I was shut down and told there are many 'bazungu' (white people) there and how was she supposed to know who he was...never mind the fact that I gave both his names a number of times. Her other phone then rang and without putting me on hold she went ahead to answer it and why am I not surprised that it was a persoanl call? Finally she hang up on me because I guess she thought it was the next best thing to do. Stay at this place at your own risk!!!! If the first bit of service (or lack of) is what they are offering, then I do not want to even know what the rest of the hotel has to offer. Shame on you Aponye...better step up!!!! with your customer service or get out of the businesss of hospitality all together!!!!!!!!!!!!!!

Situated downtown on busy street. Ok if you have a room at the back or middle as quieter. Reasonably clean but questionable electrics - wires hanging out of walls etc. Main issue for me was poor service, especially in the restaurant. Unfriendly, slow, and inflexible. Having said that, it is probably one of the cheaper hotels around