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“Great location, great hotel, lovely staff” 4 of 5 stars
Review of Protea Hotel Kampala

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Protea Hotel Kampala
4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda   |  
Hotel amenities
Ranked #11 of 58 hotels in Kampala
New York, NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“Great location, great hotel, lovely staff”
4 of 5 stars Reviewed March 14, 2013

This was my first time to sub-Saharan Africa and Protea impressed on all fronts. Nice rooms, terrific/helpful staff, adequate business center, nice restaurant/bar, central location, modern amenities, decent gym,...

I felt very at-home after my 8 nights there, the highlight really being the staff.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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89 people have reviewed this hotel

Traveler rating
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    5
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3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Geneva
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 1, 2013

We were scheduled to stay there this week for 2 nights.
We would be arriving by plane very early morning and we had requested pick-up from Entebbe airport. Their car was not there and we had to venture outside the airport to find a taxi on our own. When we got to the reception, after checking computer for 15 minutes, there was no room.
No offense, but at 0230H in the morning, if you are at the reception, I am sure you would know whether the hotel was full or not. Anyway, they called around and found another hotel for us and drove us there. Helpful and apologetic but chewing away some 60 precious minutes of sleep. They also ensured that we would have 2 rooms for checking in for our second night of our booking, later that day, after the standard, 1400H check in time. That was being very considerate!
After a short night in the other hotel, and checking what had happened, we discovered that the hotel had sent an e-mail early evening the previous day to my assistant, after she had left for the day, asking for copies of our passports to secure a super late check-in.
Any way, these things can happen.
What can not happen is that the hotel then also told us that we could only check-in after 2100H for our second night. It is good to see that this hotel has very good business but
1 failing to organize a pick-up,
2 messing up communication on 1 night and
3 effectively turning us away the second night,
is not the type of hospitality and attitude that will encourage people traveling to Uganda to rely on this Protea hotel.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 28, 2013

I spent one business night at the Protea Hotel in Kampala and was very impressed with their level of service. The reception processed me very fast and were very helpful, instead of requesting me to fill in a long form all I had to produce was a business card + passport of course (they make a copy and return it) and the lady explained that she would fill in all the details from the business card. As part of the package they offered me a complimentary bottle of wine or a choice of 2 local beers ( I recommend Nile or Bell) at the restaurant, I found this to be very welcoming. My room was on the 2nd floor, very clean, though the AC was quite noisy when I turned it on. The Wifi works!! this was a major plus for me having stayed at other hotels in Kampala where the Wifi is non-existent. I ordered room service and even though there was a mix up with the order, when the food arrived it was worth it and quite affordable at $12 for chicken curry + rice., fruit salad + ice cream. When I checked out, I forgot my phone charger and when I contacted the reservations office they informed me it had been returned by housekeeping and I could send someone for it, a true mark of professionalism. Overall I would recommend this hotel to anyone traveling to Kampala.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Port Elizabeth, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 22, 2013

Another business visit, another warm and friendly front door welcome (thanks Moses), friendly greeting from the front desk staff (thanks Andrew and Geoffrey)...who call one by name (and I have not visited that often), helpful evening and early morning staff (thanks Steve) and comfortable rooms...what more can one ask for. Thanks

Room Tip: Ask not to be on the ground floor near the bar :-)
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 17, 2012

The rooms are large and nice decorated.
The garden is very nice as well as the bar and the restaurant.
Breakfast is nice.
Staffs are very friendly.
Reception is not a strong point, slow, not well organized, but the managed, but need time.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 15, 2012

Our treatment at this hotel was highly unprofessional and unacceptable. The hotel offered a group a certain rate and then proceeded to change the price a number of times. Staff wasted a huge amount of time (a whole week) through a series of miscommunications, lies and intended avoidance in trying to resolve the problem. In addition they moved part of the group to another hotel at huge inconvenience (as we were attending a conference) with no compensation. Extracting an apology and coming to a solution was a long tedious and stressful process. The repeated response was to blame anyone else (including ourselves as customers) without taking responsibility. The problem here is poor management and a complete lack of communication.

Do not stay at this hotel, it is highly overpriced and not worth a single cent.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, Gauteng, South Africa
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 25, 2012

The hotel is located right in the heart of Kampala city, next door to the golf course and a short walking distance to the shopping mall. the main down town shopping district is a short ("special") ride from the hotel. the hotel is what you would expect from any Protea hotel with the one great distinction being the size of the rooms, they are huge and have all the modern facilities a seasoned traveler would expect. Lacking is a swimming pool to refresh after baking on the hot and humid Ugandan sun. the hotel offers Wi Fi, a gym, a nice and quiet pub and a restaurant on the premises. the food and menu are great. the hotel staff is courteous although could do with a bit of sprucing up on certain world trends. unfortunately no travel desk was present so you had to plan your activities relying on friends and family and the trusty map. Great security, although very silly check points at the entrance and the guards could be a bit more courteous, almost as rude as the security staff at the airport. overall the hotel is great.

Room Tip: upper floors are better and you get a view of Kampala
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Protea Hotel Kampala

Address: 4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 58 hotels in Kampala
Price Range (Based on Average Rates): $$$$
Official Description (provided by the hotel):
Situated in the upmarket suburb of Kololo in Kampala, only 35km from Entebbe Airport, the Protea Hotel Kampala offers GUESTS 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our Business Centre and 24-hour Reception. After a busy day, de-stress with a workout in the 24-hour Fitness Centre and then call down for a midnight snack with our 24-hour Room Service a little later. We have the perfect accommodation choice in the heart of Uganda's Capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 
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