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“A lovely place to relax with very friendly staff” 5 of 5 stars
Review of Protea Hotel Kampala

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Protea Hotel Kampala
4.0 of 5 Hotel   |   4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda   |  
Hotel amenities
Ranked #15 of 70 Hotels in Kampala
Sunny Sidcup
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
300 helpful votes 300 helpful votes
“A lovely place to relax with very friendly staff”
5 of 5 stars Reviewed October 19, 2012

I have just completed a three night stay at the Protea. The room was not as lovely as the last time I stayed there but clean and pleasant none the less. Generally a very nice decor in the public areas too, and spotlessly clean. The big draw for me is the amazing staff, SO friendly and helpful. Lovely Sylvia in the bar/restaurant looked after me each night. The food is fabulous and spoilt for choice at the amazing breakfast buffet! I will be returning there again on business and will absolutely stay there.
I didn't get to try their new gym, I brought my trainers but they stayed firmly in my case as I was too busy with work and then just wanted to chill in the evenings. Some reviewers complained about the noise of the birds. Yes both the birds and the frogs were noisy but a far better noise to listen to than traffic and it didn’t affect my sleep at all.
Also room service was so efficient. No complaints at all. Well done Protea!

Room Tip: a room with a balcony is best. I had one for my first visit and it was so spacious and had a huge b...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 reviews from our community

Traveler rating
    28
    59
    21
    8
    6
See reviews for
3
11
12
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Limerick, Ireland
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2012 via mobile

I have been staying at the Protea hotel since Wednesday and it has been a very pleasant experience. The room ( I am on the third floor) is spacious, bright and nicely decorated. The gym is well equipped and modern. I have not eaten at the restaurant but breakfast is nice. Few dining options in walking distance like Mediterraneo and the Irish pub. The golf club is also about 15 minutes walking. The only complaint is that the balcony could be a bit more private, maybe you should add few plants!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed July 24, 2012

Careful with this hotel - they stole my credit card details. Either pay cash or pay with a credit card that has a chip. I hope they shut down this place soon. Service is nice and food/drinks are reasonable. But credit card fraud should not be part of any hotel's business model, especially not of international hotel chains!

  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Top Contributor
82 reviews 82 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed July 16, 2012

I returned to this hotel after a positive experience previously, however I would only be there for 24hrs for a business function. I was given a complimentary ticket for a free bottle of wine which I thought was nice as being a return visitor however I was then told that maybe I have to buy dinner to get the free bottle. With visiting an African family who have a little boy with a brain disease, I asked can I take the wine with me for the family meal, I was told no from the restaurant manager. Common sense would tell you that a guest paying 2500 dollars for 24 hrs is worth keeping happy, I hope he now realises that the cheap free complimentary bottle as cost him 2500 dollars, because I will not return again. However the hotel is adequate and clean, when asked for a zero coke was told hotel sold none, 30 yards away in the bar is where they sell plenty, the waitress was to lazy to get a bottle. I felt very let down to be honest this time and not appreciated and to top it off the manager who refused the wine took one of my complimentary pens I hand out which I said yes he could.

Room Tip: I would say for a quite night ask to be located far from the bar area.
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
entebbe
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 12, 2012

This is a very practical hotel. Everything works. The rooms are spacious and well laid out. The bathrooms are large with lovely toiletries and with good pressure hot water. There is business centre and wifi is free.
Breakfast is great. The evening buffet is good value. The staff are nice and friendly and always welcome guests warmly. There is no nonsense and it is always a pleasure to stay there in a predictable, calm, aircon-ed, no hassle room. It's location is very central and close to the main malls and some really good restaurants.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UGANDA
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 9, 2012

If you need serenity and a corporate environment, Protea hotel is the place to be. The hotel offers an in-house business centre that is open 24 hours a day with complimentary wireless internet. It have a a conference center that serves up to 300 people. It also has a gym for the exclusive use of only the hotel guests while its dining serves continental cuisines with 3 course meals. It is one of those 4 star hotels in Uganda that you should consider.

Room Tip: Since it has limited parking space, it is advisable not to take in a lot of vehicles because you...
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  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 5, 2012

This is a modern facility with a state of the art Restaurants and Bars,with Oriental and Traditional African delicacies under attractive ambiance and dedicated friendly Service Staff,not forgetting their Professional Chef.Its Conference facilities are also ultra-modern.

Room Tip: Rooms at the higher floors that overlook the green environment and the Golf Course.
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Kampala

Address: 4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #15 of 70 Hotels in Kampala
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the upmarket suburb of Kololo in Kampala, only 35km from Entebbe Airport, the Protea Hotel Kampala offers GUESTS 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our Business Centre and 24-hour Reception. After a busy day, de-stress with a workout in the 24-hour Fitness Centre and then call down for a midnight snack with our 24-hour Room Service a little later. We have the perfect accommodation choice in the heart of Uganda's Capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 
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