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“Very nice confortable and modern rooms” 4 of 5 stars
Review of Protea Hotel Kampala

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Protea Hotel Kampala
4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda   |  
Hotel amenities
Ranked #14 of 64 Hotels in Kampala
Madrid, Spain
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
“Very nice confortable and modern rooms”
4 of 5 stars Reviewed April 23, 2012

Fantastic business stay at Protea Kampala. The service , the rooms and the staff were excellent. The food at the restaurant is also high quality. It is a smaller property than the main hotels in the city, and it has great location.

Room Tip: Try to get a room in a higher floor, there are some very loud frogs in the garden that may disturb y...
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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113 reviews from our community

Traveler rating
    27
    54
    20
    8
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
aberdeen
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 5, 2012

We stayed here in March. Mywife and I were taking a short break in Uganda and we travelled about a fair bit. We booked the Protea because my husband is there a lot on business and he knows the quality.

The room was large and the service was excellent. The food was great too always plenty of choice and all fresh!

If there was any downside it was on till 10 am and while we were eating we got told we shold have been checking out. I think a later checkout should be in place. If any thats the only down side. I would stay again but request a later checkout.

Room Tip: No swimming pool.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kampala, Uganda
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 20, 2012

very good extensive menu and well put together. A little pricey but worth every penny by the time you are done.

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ireland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 29, 2011

A high standard hotel ( recommended to me by business contacts) which was a good deal more expensive than other similar hotels in Kampala- breakfast for me was extra!. The buffet was expensive and not particularly good - I only ate there out of necessity. I also had to wait over a month for my credit card to be refunded - this involved me sending a number of emails to head office in South Africa.Overall , there are better options in Kampala .

  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Johannesburg, South Africa
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 26, 2011

What a nice boutique hotel - just so different from experiences in Kampala usually. Hospitality and service were first class, food and accommodation were also top class. We really enjoyed our 2-night stay. My first stop when visiting Kampala will remain the Protea Kampala Hotel.

Room Tip: Suites to be recommended but the single rooms are good too.
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cape Town, South Africa
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed September 22, 2011

Having read many of the negative reviews on here, I was rather apprehensive about my stay at this hotel, however, I was pleasantly surprised by my excellent experience. I was warmly greeted by reception and acknowledged as a Prokard member on arrival. Check-in was efficient and friendly. My room was comfortable and clean. The internet was free and worked well, with a good speed connection. The food in both the restaurant and room service was excellent - tasty, warm and great value for money. I was impressed by the quality of the food as well as the attention to detail displayed by all of the staff that I had encountered. Check out was also efficient and speedy. I was very happy with my stay at this hotel which provided great value for money and a great base for business travelers to Kampala to operate from.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington, DC
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 19, 2011 via mobile

I stayed at the Protea for almost 2 weeks and was very pleasantly surprised after reading some of the reviews. I did not encounter one unfriendly person during my entire stay - desk staff, housekeeping, restaurant staff were all so nice. The room was clean and comfortable with nice sized tv and good air conditioning. As others have posted, the internet can be a bit slow, but I've found this to be a problem most places I've stayed in the area- not unique to this hotel. I found the restaurant food to be quite tasty having tried breakfast lunch and dinner buffet as well as room service. The location in upscale Kololo is also nice being close to some reataurants and shopping. The hotel will also give you a ride for about 4 dollars US. Overall the experience was great. Actually quite a bit better service than I've received from similar US or European chains. I would definitely recommend the hotel.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Kampala

Address: 4 Upper Kololo Terrace | Kololo, Kampala 9421, Uganda
Location: Uganda > Central Region > Kampala
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #14 of 64 Hotels in Kampala
Price Range (Based on Average Rates): $$$$
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the upmarket suburb of Kololo in Kampala, only 35km from Entebbe Airport, the Protea Hotel Kampala offers GUESTS 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our Business Centre and 24-hour Reception. After a busy day, de-stress with a workout in the 24-hour Fitness Centre and then call down for a midnight snack with our 24-hour Room Service a little later. We have the perfect accommodation choice in the heart of Uganda's Capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 
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