Dolphin Suites is a quiet hotel in a business district of Kampala. Many international NGOs have offices nearby and the area feels very safe, even at night.
The stay, which also included using the conference amenities, was mostly to my satisfaction. Wireless Internet has almost complete coverage of the hotel area and very good speed, considering. My room also had a wired connection available. The rooms are spotless and clean. My room, and I don't know if it goes for all of them, had a locked door to the adjoining room. This made sound to travel extremely easily, so hope that your next-door neighbor doesn't snore. And don't go here if you're on your honeymoon.
Very friendly bar/restaurant with a wide selection of dishes, including Indian and western. Breakfast is somewhat dull, though. Better coffee would have been nice.
An earlier reviewer complained about the somewhat rigid management, and I second that. At the time of my checkout their VISA-machine decided to call it quits – something they quickly turned into my problem. They refused to reimburse me for my costs for the taxi, as I had to go around to ATMs around Kampala to collect money. I was lucky to have time to spend as my flight left late, but please reserve some time for the process. Insisting to clear the bill a day in advance might not be a bad idea, to be on the safe side.
Another reviewer complained about the mosquitos, and even though I can confirm they're there, it is true for most of Kampala. Dolphin Suites are not an exception. Even so, they are not very malaria prone. Just take your prophylaxis and you’ll be fine. And I had no problem in my room.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback. We are delighted that you enjoyed our rooms, as well as our array of services. Also we assure that the said feedback will be taken in the most optimistic way and considering them as the moments of truth and a point of improvisation.
We look forward to the pleasure of serving you in your next visit.
Ashvinder Singh Saini
Asst. General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.