I waited 3 hours for anyone to arrive who was willing to help me. When the manager arrived he could not find a pen to take down my information. He showed me to a room where the lock did not work. He then grabbed the bedding off a bed and took me to another room which had not been cleaned since its last use. He dropped the bedding on the bed (without clearing the used bedding) and left me there. It was an unseasonably cool night in Khartoum such that the inefficiency of the air conditioner rendered the outside temperature cooler than the inside. The communal bathroom was beyond dirty and the water did not work in the sink.
The next morning the manager was again not to be found for several hours. When he did arrive, he gave me a letter to register and told me to come back after. I returned and he was nowhere to be found. I left over an hour later having not seen the manager again, and not looking back.
No service, dirty, and their prices have significantly risen – doubled from 35 Sudanese Pounds to 70. They offer ‘group’ rates at 50 Pounds, and I had hoped that meant a bed in a group room (on a bunk bed), but no, he would not give me a bunk nor the 50 Pound rate. Hotels are purportedly available for 80. I would opt for a cheap hotel over the Youth Hostel any day. Fortunately I couch-surfed the rest of my stay in Khartoum.