My stay was a disaster at the end. On arrival I could not find my reservation ...For a 4* hotel which receives many businessmen, people for workshop, the rooms medium are not too well lighted and the needs such as iron, ironing board, large towels, body milk are missing.
While the staff is friendly but some are very rude as the receptionist who shout on the customer because he said to paid a bill for a colleague the day after the leave of a colleague when this customer still in the hotel during 03 nights after this departure, despite the surprise of the other customers, absolutely amazing ..... As we are in Africa, maybe it's a relative of a local official??
Despite of these hic, the staff throughout are friendly and helpful. Hotel is well located and nice overall even though I dind't understand the adjoining with Ibis.
If I may suggest, the management should refresh or make customer service training for staff.
- Official Description (provided by the hotel):
- The Novotel Dakar is located in the central business district, looking across to Goree Island, 5 minutes walk from the Place de l Independence and 15 km from Leopold Sedar Senghor International Airport (free shuttle service). The hotel features 245 airconditioned rooms including two suites, a bar, a restaurant, meeting rooms, a swimming pool and a tennis court. ... more less
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- Also Known As:
- Novotel Dakar Hotel Dakar
- Dakar Novotel