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“Excellent Service” 5 of 5 stars
Review of Express by CityBlue

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Express by CityBlue
3.0 of 5 Hotel   |   Kagugu District, Kigali, Rwanda   |  
Hotel amenities
Ranked #8 of 34 Hotels in Kigali
Nairobi, Kenya
1 review
“Excellent Service”
5 of 5 stars Reviewed June 14, 2013

I visited Express Hotel for the first time and I was amazed by the service I got right from the airport to the hotel. The staff were excellent at the reception and I was checked in within the shortest time possible, the rooms were exquisite and comfortable. When it came to meals, there was a variety of tempting dishes in the menu and to crown it all the food was beyond my wildest expectations.

I would recommend anyone to visit this world class hotel that offers other facilities within its doors complimented by their well trained staff. I plan to visit again in September this year to enjoy and relax during my vacation. Well done Express hotel.

Room Tip: "Rooms on the south side are quieter"
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cityblue H, General Manager at Express by CityBlue, responded to this review, June 26, 2013
We are thrilled that you enjoyed your stay at Express by CityBlue. The hotel is about to open Kigali's first Café Bleu, which will fulfil your desires at breakfast, lunch and dinner.

Express by CityBlue has Kigali's finest bedrooms, all with flat-screen TVs, superbly appointed bathrooms and IMPORTANTLY perfect wifi (which is free).

Our resident Chief Technology Officer solves all problems when they arise and I am the man to call if you would like to come back to stay with us.

Warm wishes
Godfrey Odinga, General Manager
CityBlue Hotels Rwanda
+250 733 999 995
godfrey.odinga@citybluehotels.com
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16 reviews from our community

Traveler rating
    8
    6
    1
    1
    0
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1
Couples
0
4
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
Dubai, United Arab Emirates
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

Stayed at Express by City Blue Hotels for 5 nights. The rooms were spacious and comfortable, with good wifi service and cable television. The front desk staff was extremely hospitable and the rest of the staff was extremely friendly and helped with any request I had. Would definitely stay there again. It was good value for money.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cityblue H, General Manager at Express by CityBlue, responded to this review, May 29, 2013
It was a real pleasure to host you at the Express by CityBlue Hotel in Kigali's prime Kagugu neighbourhood.

At CityBlue, we pride ourselves on providing superb service for our guests, world-class technology including brand new flatscreen TVs, all the channels (CNN, BBC, and more), perfect Wi-Fi, fantastic security and great food and beverage. All at an affordable price.....

We are thrilled that you enjoyed your stay and we really look forward to having you back at our hotel. Next time you can also book online on www.citybluehotels.com or email me directly on godfrey.odinga@citybluehotels.com.

Warm wishes, Godfrey Odinga
(+250 733 999 995)
General Manager, CityBlue Hotels Rwanda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Express by CityBlue

Address: Kagugu District, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 34 Hotels in Kigali
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Express by CityBlue 3*
Number of rooms: 11
Official Description (provided by the hotel):
Welcome to Express By CityBlue, Kigali located 15 minutes from the Kigali international airport. It’s an ideal space for the sophisticated business professional and is refreshing enough to cater to the needs of a leisure traveler. Our focus is on safety, cleanliness and technology in the best location with a host of amenities which include comfortable mattresses, wide screen televisions, Wi - Fi & Cable and power showers in each of its 11 rooms. In addition to this if you are looking for restaurants in Kigali, our hotel also has a dining space and bar which serves complimentary breakfast to all guests ensuring that your day has a perfect start. ... more   less 
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