I have just come back from Kigali; everyone I talked to mentioned how nice the restaurant was and so, we decided to go there last Thursday night; The ambiance was amazing, only to be spoilt by the quality of food; Ordered Padthai and it turned out to be over soya sauced noodle, the lemon chicken had no lemon taste and the chili chicken rice looked like it really had been slapped togather. Totaly dispaoointed, and, if I had ore time in Kigali, I would have loved to go back and give this "great place" a second chance. I was told that when the owner is there, the quality and the service are both great. With all the great reviews this place has, I will give it a second chance but, hate to say....lousy food lousy service this time around.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 30, 2013
Dear Sir, I would like to truly apologise for your unfortunate experience at Zen restaurant. We pride ourselves on having served consistantly good food for the over 2 years we have been open. We do hope you will take the opportunity of visiting us again and I am confident you will be pleased with the quality of our food and service. Once again I apologise for your experience and hope you will be back soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.