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“Appreciated” 5 of 5 stars
Review of The Manor Hotel

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The Manor Hotel
4.0 of 5 Hotel   |   Nyarutarama | Nyarutarama, Kigali, Rwanda   |  
Hotel amenities
Ranked #11 of 35 Hotels in Kigali
Kigali, Rwanda
1 review
1 helpful vote 1 helpful vote
“Appreciated”
5 of 5 stars Reviewed December 14, 2013

We are here with my family for a week now,A friend booked this hotel for me since i insisted on getting the hotel on the quite place of the city for me to have good time with my family:
I really appreciate the effort done by the management to supervise the quality of services delivered:
I enjoyed the friendly environment,professionalism and hospitality shown to us;
Food was good,Room comfort was excellent-
we enjoyed, as we say bye to Kigali, i hope when i come back this will be my destination:

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, December 18, 2013
Dear Mike,
Thanks for sharing your experience at the Manor Hotel:
It is our pleasure that you and your family enjoyed your stay with us;
Again thank you for your stay and Welcome back to the Manor Hotel:
Merry Christmas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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78 reviews from our community

Traveler rating
    21
    32
    11
    7
    7
See reviews for
4
11
8
39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
London
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 8, 2013

I stayed in the hotel for three weeks while on business. As a guest, the rooms are good and the beds comfortable. The water in the shower can take a while to warm up but comes good in the end. The food was excellent including the breakfast.

The internet worked well

The staff were very friendly and helpful.

I give the hotel 5 stars for service as a guest.

I will give a separate review regarding the conference facilities. They were good but we needed the same room over two weeks. The staff said this was fine but then they started to change our room without warning or giving notice. This caused so much disruption to our work. Such a shame the higher management let themselves down on this aspect.

Room Tip: Ask for a room with a balcony and nice views of the 1000 hills of Kigali
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, December 9, 2013
Dear Guest;
Thank you for the positive review and the good rating for the Manor Hotel;
Your review has been taken seriously, and we are sure that it will help us to serve you better when you come back:
While thanking you for the review we do also apologize for the inconvenience caused when we changed the conference hall with out you getting the notice:
Welcome again to the Manor Hotel:
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Kigali
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2013

The location is perfect for those who want to have a good night view of new Kigali city.
Food was nice, and I don’t have any complain on cleanliness and services:
This was my second time in Rwanda, and I could confess that this was far better than the five star hotel where I stayed before:
Staff are so friendly I would obviously recommend it:

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, November 9, 2013
Dear Guest,
We thank you for your fair review, and it was a pleasure for us to host you:
Manor hotel is striving hard to provide the best services:
We make sure that guest comments and advice are taken into considerations:
For you to enjoy more when you do come back:
Thanks again and Welcome to the Manor Hotel-Kigali
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nicosia, Cyprus
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed October 30, 2013

I'm travelling to Africa the last 6 years and this hotel was probably the worst hotel I've ever been to. I don't recommend it to any business traveller.

Pros:
- Price
- Friendly staff

Cons:
- No security at all
- Rooms smell awfully and of course rooms are not clean enough (at least not to my standards)
- Cockroaches in the bathroom
- Food is bad. I really don't understand why a small hotel should have 3 restaurants. Smalls hotels should have one restaurant with a small-manageable menu and good food quality.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 27, 2013

The Manor hotel, well set out on a rising hill, looked splendid in its rich splendour.
I was there for a Gala Dinner with professional friends and after a sumptuous meal and relaxing environment, some of my colleagues got trapped in the panoramic lift. This is not out of place but the bizarre discovery was that there was no maintenance engineer on site and the door release key of the lift was nowhere to be found despite an admission by one of the staff that the lift had previously exhibited similar dangerous fits in operation.
The manager just simply disappeared from the scene and the staff (even the senior ones) were trading someone else off as the manager. Nobody was willing to call the Fire Service, not even the Manager when i eventually found him. Very strange!
It was a terrible half hour nightmare completely unexpected of such a high profile facility.
The staff eventually forced open the lift doors and let the poor ladies and gentlemen out.
Anxious ending to a beautiful night out.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, October 31, 2013
Dear Guest;
Thank you for your review and good description of our hotel;
What you experienced is not characteristic of the level of service we are striving to provide, and we do apologize that your stay ended that way.
Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.”
Regards
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Durban, South Africa
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 18, 2013 via mobile

If service means a lot to you. This is a place that will bend over backwards to give you the best. Daniel head of reservations and concierge gives me hope that this continent actually can impress me with 1st class & 1st world service.

My only 'complaint' is breakfast. Otherwise there's a gym, large comfy beds a tv, aircon & bar fridge and 3 choices of on-site restaurants.

very happy customer

  • Stayed September 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, September 21, 2013
Dear Guest,

We enjoyed every minute we were with you!

Thank you for the good recommendation:
We have taken a note on the mentioned complain, and we promise this will not happen again:

Once again thank you and Welcome again to The Manor Hotel:
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 5, 2013

When I visited Kigali, I wasn't sure of a place to stay till a colleague suggested that I stay there. At the time I wanted to stay in Serena but it was all booked. Am happy I got to stay at The Manor as the place exceeded my expectations. Service was excellent and the staff were courteous and friendly.

The food was awesome especially breakfast and wouldn't go anywhere else to spend my night, when am in Kigali.

What can I say - I Love the place!!

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baraka M, Marketing Executive at The Manor Hotel, responded to this review, September 21, 2013
Dear Guest!
Thank you very much for your appreciation.
It was our pleasure to be with you.
Hope to meet you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Manor Hotel

Address: Nyarutarama | Nyarutarama, Kigali, Rwanda
Location: Rwanda > Kigali Province > Kigali
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 35 Hotels in Kigali
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Manor Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Manor Hotel Kigali is a 4 star hotel located in the upmarket neighbourhood of Nyarutarama Kigali.If you are looking for a place to relax, pamper yourself and enjoy great food, there is no better place in Rwanda than the Manor Hotel.This boutique hotel boasts 3 gourmet restaurents, terrace bar, swimming pool and gym, and the Cul-de-Sac de Couture - a selection of speciality-shops.AccommodationWide selection of rooms and suites: all with AC, satellite TV, Wi-Fi and voice-mailSingle RoomPoolside DoubleDeluxe DoubleDeluxe Double SuperiorExecutive DoublePresidential SuiteYou can Pay with:Credit Cards, Transfer (TT) , visa cards , bank wire transfer. (some fees may apply).Read more about usFACILITIES Wireless internet access Fully equipped conference room Fully equipped gym Massage parlor key electronic / magnetic Health club and Spa Pool Beauty saloon Dry Cleaning Service Doctor on call Tours / Tickets Technical assistance Porter / bellhop Deep soaking tub Maid service ... more   less 
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