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“Clean hotel” 4 of 5 stars
Review of Mercure Creolia Saint-Denis La Reunion

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Mercure Creolia Saint-Denis La Reunion
4.0 of 5 Hotel   |   14 Rue du Stade Montgaillard, Saint-Denis 97400, Reunion Island   |  
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Hotel amenities
Ranked #2 of 14 Hotels in Saint-Denis
Flic En Flac
1 review
1 helpful vote 1 helpful vote
“Clean hotel”
4 of 5 stars Reviewed February 22, 2013

Mercure Creolia has been my favorite when staying in Reunion, room was clean and great view.
The pool is large and beautiful, overlooking the city and the ocean, they also have free wifi that worked reasonably well. The Hotel is rated 4 stars but should be 3 stars.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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301 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Bangkok, Thailand
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 1, 2013

Creolia has been my favourite when staying in Reunion. Last time was 2 nights in October 2012. Reasons for staying is its proximity to the airport, excellent food, stunning pool and view, and the feeling to be in France, while being on an island.

I ate all meals in the hotel as the food is really good and not pricey. There is also an on-site -albeit small- gym in the property, if you eat too much!

I have repeatedly informed the hotel through their online feedback survey of the little things the hotel could improve: (1) the airport shuttle works from 9 to 5 pm, which is not very helpful as most flights from/to Reunion arrives early morning and departs in the evening. (2) The Accorhotel gold or platinum status could be better acknowledged. At times, it is (with an upgrade) at times it's not, even when the hotel is clearly not full, making one wonder how this works. (3) Make sure that queries made with online booking are always answered to, even if the answer is no.

I would definitely stay again in Creolia during my next stays in Reunion as, despite the above suggestions, it's constantly good value for money.

Room Tip: Do ensure you get a room with a seaview on the upper floors.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

Spend 4 nights at the Mercure Creolia, room was clean and view incredible.
Hotel is rated 4 stars by French standard but if you compare it with Asian standard, probably should think of a 3 stars.
Room was very large with a queen bed , we had a big bathroom very bathroom and separate toilets and all the amenities that you would expect from a Mercure. however, what stand out about the Creolia is the staff, very helpful. (Was late putting my dry cleaning but staff went out of their way to make sure that I got it back the same day- this is vey unusual in a French hotel.
Couldn't get an answer from the helicopter company but staff managed to get them for me... This is for me the real luxury

Stayed October 2012, traveled as a couple
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Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed October 26, 2012

My husband and I disagree on the rating - I would say 3 stars in comparison with other places in Reunion, while he says 1, because he can't think of anything he really liked about it. So we're settling on 2 stars.

We were surprised when we arrived in our room: it was small and smelly, like a room where people have been smoking cigarettes in for years and then tried to get out of the smell with air freshener. It honestly gave me a headache unless we kept the window open, which we did as much as we could. The bed was comfortable, but also small, and the entire room seemed kind of drab. We've stayed at a Mercure in Indonesia, and remember that one as being much much nicer than this one.

The pool is large and beautiful, overlooking the city and the ocean, but it's unfortunately very windy there (and seems to be frequently), making it difficult to lie by the pool, which is how we had planned to spend our last afternoon before leaving the island.

The hotel is also removed from the town center, reducing your dining options, unless you have a car or want to take the shuttle into town (which no one told us about, so we didn't even learn of until we were about to check out). We ate dinner there, and it was good, but the breakfast options seemed ridiculous. Either 16 euros per person for a buffet, or 8 euros per person for a continental breakfast that consisted of non-fresh juice, coffee sitting around in a big thermos, and rolls. We actually left early so that we could go eat breakfast at the airport before our flight.

However, I did think the staff were friendly, they give a free welcome juice or punch, and you can print things (like airplane tickets) for free, which was greatly appreciated. They also have free wifi that worked reasonably well. Overall, it just didn't seem like it was worth the price.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MERCURECreolia, Directeur général at Mercure Creolia Saint-Denis La Reunion, responded to this review, October 31, 2012
Dear Client,

Thank you for the time that you took to give us a feedback on your stay.
We, for sure, take into account your commentaries.
However, if you have had asked a duty manager during your stay, it would have been possible for us to make changes in order to resolve your problems and make you more satisfied of your stay. Our aim is that our clients can have a nice and peaceful stay in our hotel, and we feel bad for you that you left not mostly satisfied.
It would have been interesting to know what you thought was missing in our breakfast buffet, as we can also still improve our buffet to satisfy even more clients. We actually made a satisfaction investigation and the result was 92% of satisfied clients.
We can always improve as i said to you.
Regarding the bad cigarette smell in your room, in few weeks, our hotel will be a completely non-smoking one.
We, however, take into consideration your commentaries, and hope that you will be satisfied in further trips.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 16, 2012

We stayed here for 2 nights during our honeymoon in Feb. The rooms are beautiful and breakfast is a treat. The view from the pool is gorgeous overlooking the town. I would definitely go back there if I have the chance. Dinner at the hotel restaurant is also good.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2012

Everything you'd expect from Mercure. The hotel was lovely and the staff very helpful.
Stayed just the one night but would definitely return. Had great views and very nice food.
I would recommend this hotel for longer stays. I think one night was not enough time to make the most of the restaurant and hotel pool.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Creolia Saint-Denis La Reunion

Address: 14 Rue du Stade Montgaillard, Saint-Denis 97400, Reunion Island
Phone Number:
Location: Reunion Island > Arrondissement of Saint-Denis > Saint-Denis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Saint-Denis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Creolia Saint-Denis La Reunion 4*
Number of rooms: 107
Official Description (provided by the hotel):
107 Rooms hotel including superior, luxury and 2 disabled rooms. Located near the airport, the city center and overhanging St Denis bay. The hotel features a restaurant, bar, swimming pool with terrace, jacuzzi and fitness center. The Mercure Creolia offers a piano bar with good atmosphere each day of the week and thematic evenings with entertainment around the pool. Also offers 7 meeting rooms (300 people). ... more   less 
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Also Known As:
Mercure Creolia Saint-Denis La Reunion Hotel Saint-Denis
Mercure Saint Denis
Accor Saint Denis
Mercure Creolia Saint-Denis La Reunion Reunion Island

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