We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely hotels, misses the point somewhat” 3 of 5 stars
Review of Mercure Creolia Saint-Denis La Reunion

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Mercure Creolia Saint-Denis La Reunion to your Saves list
Mercure Creolia Saint-Denis La Reunion
4.0 of 5 Hotel   |   14 Rue du Stade Montgaillard, Saint-Denis 97400, Reunion Island   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #2 of 14 Hotels in Saint-Denis
Newcastle, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Lovely hotels, misses the point somewhat”
3 of 5 stars Reviewed May 15, 2012

My wife and I went to Reunion for our honeymoon in November 2011. We arrived at the hotel and was met with friendly staff and service. The rooms are very neat and the food is fantastic. The hotel really goes out of their way to make your stay pleasant. They booked excursions for us and suggested restaurants that will give us the perfect Reunion experience. Because the country is predominantly French it was difficult to get along sometimes but it just made the stay even more adventurous. The friendly staff was even able to help when we were stuck in town at 2am in the morning... Unfortunately the hotel is not in the ideal location. It is very far from town and a walk there takes a while. Taxis are expensive (20Euro per trip!) and the bus, although nice, not a very romantic option. The essence of the island lies elsewhere for adventure seekers and this causes you to travel a lot. Would not recommend the Hotel to someone looking for a holiday but is ideal for business people. Rather buy your plane tickets and find lodging as you tour the island.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

333 reviews from our community

Traveler rating
    67
    161
    73
    27
    5
See reviews for
33
121
35
126
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Schiphol
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 22, 2012

Basically nothing wrong with this hotel, nice room, nice decorations inside the room as well. all ok, however the following i did miss:

-no anti-slip mat in the bath ( or self-adhesice strips). Minor? No, bath was slippery and together with a glass seperation i.s.o. a shower curtain, and no handle as well, I find that dangerous

-no bathrobe, whilst a beautifull pool present. So you have to " change" at the poolside and/or leave a wet trail returning to your room. Pitty, as said, a beautifull pool

-no safe. For a hotel of this stature, I missed that. Comments at the reception ( very willing to store valuables, that is not the point) " no problem overhere sir"

For the remainder: all in order, food ok, staff ok, but on the other hand nothing really special, apart from view and pool

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
57 reviews 57 reviews
47 hotel reviews
Reviews in 44 cities Reviews in 44 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed March 17, 2012

Stayed at the Mercure on a combined worktrip and holiday. Got a room on the top floor which had been renovated recently and had a nice boutique feel to it. We had absolutley stunning views of St. Denis from the room. We did have a balcony but this was quite small compared to the other rooms however we did manage to squeze in two chairs for our evening G&T! The hotel got a massive pool which is really nice although it was very windy when we were there. We ate once in the restaurant whcih was very good although a bit pricy. The service level was very high at the hotel and the Columbian receptionist Alex was extremely helpful and gave us a lot of tips about the island

The only downside of the hotel it is not that central and taxis are exorbitant priced. However the hotel do have a shuttle service and there are two main buslines just outside the hotel. The price for a single trip is €1.60 but as the buses stop runing at around 8PM you will have to get a taxi back if you eat out in the evening. TIP: If you do get a taxi, ask for a receipt as the driver will then knock-off around €5 of the metered price. Not sure why but it worked all the time

Room Tip: Rooms on the top floor have a small balcony but have stunning views and are renovated so would recom...
See more room tips
  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed January 2, 2012

Although the room was supposedly "refurbished" it did look circa 1970! However, the amenities were very good including Nespresso machine, LCD TV, AC, large Bathroom with shower and bath, and bathrobe. Would have been nice if there had been two of everything though! Sharing a bathrobe and a single Nespresso was a little strange! Breakfast was great and cocktails at the bar went down well. The pool is magnificent and the view amazing. The real thing that lets the hotel down is its location at around 5KM from St. Denis proper. Although there are a few free shuttles in/out of the city centre/airport these stop at 5PM return and as there are no restraurants in walking distance you either need to eat at the hotel (not too bad) or take a taxi which at 20Euro each way is very steep.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed January 1, 2012

We booked online and then contacted the hotel to arrange a tour for us and some friends to the volcanoe. The hotel arranged the trip which was very well organised.
The hotel is close to the airport which was convenient - they also have a free shuttle bus pick up from the airport between 9 am and 7 pm.
We had a mishap in our room and the hotel apologised and provided us with complimentary cocktails that night and breakfast for two the next day.

Room Tip: Superior rooms on the 3rd or 4th floor looking to the mountains - spectacular at night!
See more room tips
  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed December 21, 2011

No English programs on TV. Only got room safe after asking about 3 times. Breakfast good. Location out of the city and transfer with shuttle, bus or taxi required to get into centre of Saint Denis. Difficult to get back at night. Great pool and views. Free airport shuttle during working hours.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2011

I have limited French but the staff at this hotel were full of smiles and always ready to help.
The room was spotlessly clean and had the most amazing view. If you dont have a car it may be a problem getting about as it is quite far to walk to the City Centre.

Room Tip: ask for any one on the 3rd floor
See more room tips
  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Mercure Creolia Saint-Denis La Reunion? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Creolia Saint-Denis La Reunion

Address: 14 Rue du Stade Montgaillard, Saint-Denis 97400, Reunion Island
Phone Number:
Location: Reunion Island > Arrondissement of Saint-Denis > Saint-Denis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 14 Hotels in Saint-Denis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Creolia Saint-Denis La Reunion 4*
Number of rooms: 107
Official Description (provided by the hotel):
107 Rooms hotel including superior, luxury and 2 disabled rooms. Located near the airport, the city center and overhanging St Denis bay. The hotel features a restaurant, bar, swimming pool with terrace, jacuzzi and fitness center. The Mercure Creolia offers a piano bar with good atmosphere each day of the week and thematic evenings with entertainment around the pool. Also offers 7 meeting rooms (300 people). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, ACCOR, Orbitz, Despegar.com, Hotels.com, Odigeo and TripOnline SA so you can book your Mercure Creolia Saint-Denis La Reunion reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Creolia Saint-Denis La Reunion Hotel Saint-Denis
Mercure Saint Denis
Accor Saint Denis
Mercure Creolia Saint-Denis La Reunion Reunion Island

Owners: What's your side of the story?

If you own or manage Mercure Creolia Saint-Denis La Reunion, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.