How I wish that we had spoken with Rolf, and how I wish that I could write a better review. Our stay at Terra Africa had me literally in tears. We were booked in by our tour company for our first night in Windhoek on our 10 day tour of Namibia. So, we had no choice, but were happy to trust our Tour Company with their choice of accommodation. Big mistake.
The location was fine and easy to find, on the back of driving 1,000 km to reach Windhoek. We were given a warm welcome - just as one would expect from a family home. The outside of the property is pleasing and welcoming, and there was also sufficient parking. The reception area was fine, but the difficulties really started with our room. It was stuffy, dark and just simply dismal. Faulty aircon did not help much with the stuffiness. The carpet was grubby and stained and I kept my flip flops on the whole time. The bathroom and shower were better than the room, but only just.
The real problem came with the beds and the linen. Our son's bed had dirty pillowcases with what looked like footmarks all over it, and I removed FIVE long black hairs from the sheets. It looked like it had never been changed from the previous occupant. Worse was to follow in the morning when I discovered the bloodied carcasses of what looked like fleas all over my sheet. See the photos. Thank goodness I slept with my clothes on - after my son's bed I was taking no chances.
To say that I was upset was an understatement. I met the receptionist who had greeted us the previous day and she asked me if I had a good night. When I told her that I definitely didn't - and proceeded to tell her about the hairs and fleas, her smile instantly disappeared and she walked off. I asked her to please come and look at the sheets in my room, but she did not want to listen.
We complained to the Tour Company who told us that 'Terra Africa' is one of their top accommodations, and they were shocked when we told them of our experience. However, as we later found out, their benchmark and ours for 'good' accommodation varies massively. Tired, dated and old fashioned we can live with, but poor hygiene is simply unacceptable. Standards of hygiene also need to be looked at in the breakfast room, which we also found not up to an acceptable standard. As Terra Africa will soon be undergoing a rennovation, we can only hope that these issues will be well and truly dealt with.
All in all, a nightmare start to our stay in Namibia. At R1,498 for our stay for two adults and one child, it was just insult to injury.
- Official Description (provided by the hotel):
- The Hansen & Locher family welcome you to the Terra Africa House. We hope you will relax before or after a trip through our magical Namibia - OR for the business person, a home away from home! Guesthouse Terra Africa has welcomed guests for over a decade to Windhoek and we look forward to seeing you at the Terra Africa House too! ... more less
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- Also Known As:
- Guesthouse Terra Africa Hotel Windhoek