When we arrived we were shown to a room that can only be described as a subterranean dungeon and outside of the properties security fence. As we could not get the light and fan to function at the same time and it was extremely hot I enquired of Reception if we could change rooms. The reply was the hotel was fully booked – however someone from Maintenance would check the fitting. Maintenance arrived and confirmed, eventually, that there appeared to be a fault and “someone” would fix it tomorrow. I passed this information back to Reception and requested a solution – and suddenly a room in a fully booked hotel was available. This room was in a slightly better condition than the previous but was still quite shabby. Also it was in a service corridor, facing the main road and sandwiched between the lounge bar and the kitchen / laundry area. We also realized, too late in the evening, that there were no curtains.
A good nights sleep was not possible due to considerable noise from the road outside, both from vehicular and pedestrian traffic, and almost constant activity in the service corridor. At approx 0230 there was also a lot of noise from the pool area as apparently the owner’s son, and friends, decided on a late swim.
I must congratulate the author and photographer of the brochure and website for Villa Verdi as it appears extremely attractive – when in fact it is a pretty basic one ( or grudgingly two ) star hotel only suited to one nights accommodation at most.
When we provided feedback to our travel agent ( Greenlife Southern Africa ) and, on 13th MArch 2007, receeived thsi reply from them form Leading Lodges of Africa "Once again, we regret the inconvenience occasioned to your clients, and to this end would hereby like to offer a refund to them. Our Finance Department will shortly issue a credit note to this effect.".
As of today 14th MAy we have receievd absolutely nothing
- Official Description (provided by the hotel):
- Villa Verdi set the standards for boutique accommodation in Windhoek. Unique decor and personal service are the hallmarks of this city oasis that welcomes you with warm Namibian smiles. Surrounded by lush, tropical gardens, Villa Verdi is a tranquil haven situated within 10 minutes walking distance from the centre of Windhoek. The cool central lounge, decked out in comfortable African décor, is a central meeting point for guests. ... more less
- Reservation Options:
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- Also Known As:
- Villa Verdi Guesthouse Hotel Windhoek