I booked to stay at this hotel using hotels.com as I was flying to Namibia and it was absolutely vital I had a hotel with a good internet connection. I had previously rejected a hotel in Windhoek on the grounds that it could not guarantee fast internet, and so was reassured that Villa Verdi advertised a fast internet connection. My wife even checked this on the phone when booking, which was only a matter of days before the trip.
Having flown 940 miles and arriving at 8pm, I was told on checking in that the internet was not working, and indeed that it had not worked for quite some time. The receptionist literally said: "I don't know why they tell you the internet works when you book, because it never is. You're not the first person to complain about this."
She was friendly enough, and actually very helpful in calling around to find me a hotel that did have a working internet connection. So I had to pay for a taxi and schlepp around in a city I didn't know, in the dark.
Because I was booked for two nights, hotels.com agreed only to refund me half the hotel cost, because in their opinion I cancelled at the last minute. In my opinion, I was mis-sold in the first place.
They have subsequently agreed to offer me $50 off a future booking with hotels.com. Why would I want to do that after this experience with them.
I can't comment much on the Villa Verdi myself, other than to say that the bedroom wasn't that impressive and it all felt a bit dark and damp, but it was not top dollar and I'd have put up with it for a couple of nights.
Not a place I would choose to stay at again, and I will not be using hotels.com in future either. A disreputable company in my opinion.
- Official Description (provided by the hotel):
- Villa Verdi set the standards for boutique accommodation in Windhoek. Unique decor and personal service are the hallmarks of this city oasis that welcomes you with warm Namibian smiles. Surrounded by lush, tropical gardens, Villa Verdi is a tranquil haven situated within 10 minutes walking distance from the centre of Windhoek. The cool central lounge, decked out in comfortable African décor, is a central meeting point for guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Despegar.com, TripOnline SA, Tingo and South African Hotels so you can book your Villa Verdi Guesthouse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Verdi Guesthouse Hotel Windhoek