...mostly in it's affordability, but it's not bad. I would stay here again, but I would not stay in the cheapest rooms. My TV remote didn't work, the fridge wasn't plugged into a working outlet, and the room organization was inefficient. There was a (comfortable) double-bed up against shelving that basically was therefore unusable. Oh, and if you do request an airport transfer, make sure you confirm that. The tours rep was certain I didn't request one until presented with the email showing that I absolutely did. I kinda think I should hate this place, but I for whatever reason I don't.
The non-cheap rooms were in better shape than mine. The service ranged from barely acceptable to quite good depending on who and where - some waitresses really didn't want to let go of their conversations, but some were quite attentive. The front desk was usually pretty good. The restaurant didn't seem to see much business while I was staying, but I must say I was generally quite pleased both with the buffet and the a-la-carte menu offerings. The prices were excellent. The bar was much livelier. I preferred it to Joe's, which is a five minute walk away (no sidewalks, however, if that's your thing). There's a small shopping center with a Woermann-Brocks on the way to Joe's and the hotel parking is guarded. If you are in decent shape and don't want to spring for a vehicle, you could walk over the mountain via Schanzenweg (again, no sidewalks) to go downtown from here (not if you are on business and dressed for it, though). All-in-all ok.
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