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“Polana a pearl in Maputo” 4 of 5 stars
Review of Polana Serena Hotel

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Polana Serena Hotel
4.5 of 5 Hotel   |   Avenida Julius Nyerere 1380, Maputo 00100, Mozambique   |  
Hotel amenities
Ranked #2 of 22 hotels in Maputo
London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Polana a pearl in Maputo”
4 of 5 stars Reviewed January 11, 2014

Polana it's a beautiful British colonial building, with an amazing view to the Indic Ocean. Polana is full of charm and takes you back in time. They have made some renovations and in a way I do beleive that the improvements were for better, I just miss the previous decor. The continental breakfasts are Wowwww... Divine. I used to have lazy Sunday breakfast here. I did organize a wedding venue at Polana and everything was absolutely perfect, the food, the flowers, decor, and the service... the staff its wonderful, very polite, friendly and helpful. I have beautiful memories at Polana. Prices are quite high, but it's a 5 stars hotel and service its really really good.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 24, 2014
Dear YasmeenSousa ,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

We are very happy to know you had a very good experience at Polana Serena Hotel. I will share your comment with all the Team, I am sure they will be happy to read your words.

Thank you once again for writing about your experience at the Hotel .

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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251 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Maputo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2013

Walking into the Polana is like taking a step back in time. The lobby is absolutely spectacular, and there is nothing better than spending a Saturday by the Polana pool with a cocktail in hand and Maputo Bay in the distance.

That said, be ready to pay. And wait. The service is attentive, probably the best in Maputo, but things still move slowly. Be prepared to wait an hour for that cocktail you ordered...

Also, the rooms are spacious but some are farther away from the main building and feel isolated.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 9, 2014
Dear Guest,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

We are very happy to know you had a very good experience at Polana Serena Hotel. I will share your comment with all the Team, I am sure they will be happy to read your words.

Thank you once again for writing about your experience at the Hotel .

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisboa, Portugal
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 14, 2013

Polana is a myth with small feet. The place ias great, the building is what they say it'd be. But there's a kind of "new rich style" decor, noisy rooms, lack of attention to the details. Pitty. Next time we'll try Radisson.

Room Tip: As for the right room: demand a non noisy place, with air co machines working in the neighborhood.
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  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 9, 2014
Dear Guest,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

We regret we did not meet your expectations.

If you ever come again to Maputo, I would like to meet you personally .

On behalf of all the team thank you once again for you comment.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maputo, Mozambique
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2013 via mobile

We spent one night at the Polana as a "get away from it all and pamper yourself silly" treat. Although it was not our first visit to the hotel there we some significant improvements that we thought we should highlight. Fear not, it still retains it's old world charm, excellence of service, attention to detail and exquisite surroundings both indoor and outdoor. What really took us by surprise is how much better the restaurant is. We had the evening buffet on a Saturday night and were gobsmacked by the quality, variety and richness of the food. From starters to desserts and cheeses all was immaculately presented and it was evident that great care was take in selection of ingredients and preparation of the various dishes. The assortment of seafood was mouthwateringly delicious! Similarly, the breakfast buffet was 5* quality.
During our stay we also used the Spa for a couples' massage. It was absolutely divine! The facilities are excellent and the masseuses were very professional and efficient. I am looking forward to another treat soon!

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 9, 2014
Dear Guest,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

We are very happy to know you had a very good experience at Polana Serena Hotel. I will share your comment with all the Team, I am sure they will be happy to read your words.

Thank you very much for the comments about the food of our Varanda Restaurant, Breakfast and Spa treatment and overall experience.

All the team thanks your nice words and we hope to see you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
89 reviews 89 reviews
45 hotel reviews
Reviews in 51 cities Reviews in 51 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 26, 2013

My husband and I travelled from Johannesburg for the weekend recently to spend my birthday at the Polana. We were firstly blown away by just how well-maintained the hotel is and how there is nothing that is shabby or old looking. Everything is absolutely pristine. Since it was my birthday, we did ask for an upgrade in our room, which we got. The room was very spacious, well appointed, neat and clean.

We spent both mornings at the fabulous pool, which was a wonderful experience. The overall service, friendliness of staff, helpful attitude of the reception team and quality of sleep that we got at this hotel was fantastic.

The only thing I would advise against is ordering from the a-la-carte menu at night in the restaurant. The food was very average, but this did not really take away from our overall experience.

Room Tip: We had a non sea-facing room (room 116) which was actually fantastic, as it was so quiet. There were...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 9, 2014
Dear Guest,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

We are very happy to know you had a very good experience at Polana Serena Hotel. I will share your comment with all the Team, I am sure they will be happy to read your words.

Thank you for spending your birthday with us and we really hope to see you next year.

All the team thanks your nice words.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 21, 2013

Generally this is a very well-located hotel in Maputo city centre with excellent customer services, but you will pay high costs for everything.

Positives:
Large rooms - old style (lots of dark wood)
Fantastic breakfast
Good internet connection
Location: in a safe area of Maputo.
15 minute drive from the airport
Near other hotels and restaurants

Negatives:
Rooms are very dark
Restaurants and room service are over-priced
The business centre is extremely over-priced (US $30 to scan 6 documents??)
Generally the rooms are in good condition, but some areas could be updated (eg the bathroom)

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miguel S, General Manager at Polana Serena Hotel, responded to this review, January 9, 2014
Dear Guest,

Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

Thank you for all the positive points about our service and location and we will discuss your comment about business centre and room service cost,

Thank you once again for choosing Polana Serena Hotel and for writing such interesting and detailed comment about your experience at the Hotel .

Best regards

Thank you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
Top Contributor
92 reviews 92 reviews
65 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 20, 2013

I did not stay at this hotel, but did visit because I heard that non-guests could use the fantastic pool for a daily charge. But when the pool attendant asked for Mtn 1500 (50 USD) I thought that was definitely out of proportion.

Stayed October 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiguelAfonsoSantos, General Manager at Polana Serena Hotel, responded to this review, November 21, 2013
Dear Sir,

Thank you for visiting, Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve.

Polana Serena Hotel Pool is in fact a big attraction, specially in hot summer days and is sometimes already small for all our in house guests and for the members of our Maisha Spa . Even having some challenges, managing the Pool in hot summer days, we still allow and welcome people that want to enjoy our Pool , but at a certain fee.

Next time you visit Maputo, you can always stay with us and then, you can enjoy our Pool Experience for free .

Thank you once again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 00100, Mozambique
Location: Mozambique > Maputo Province > Maputo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 22 hotels in Maputo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Polana Serena Hotel 4.5*
Official Description (provided by the hotel):
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 
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