First off, many reviews have mentioned thefts from guest rooms. I was warned by my hosts to lock up any valuables and electronics, as previous staff staying here had seen iPods and cash "disappear." I didn't stay long enough for this to happen to me, but I thought I'd repeat the warning.
Second, the staff jerked me around badly. I arrived straight from the airport at 11 pm, told the desk clerk my name and waited while he "looked" for my reservation. He checked his computer and printouts quickly, announced that he did not see my name, then simply shrugged and went back to what he had been doing before I interrupted him!
Fortunately, my driver had a printout of my reservation. He retrieved it, the clerk examined it, *I* found it on his printout and pointed it out to him. He nonchalantly informed me that my reservation had been cancelled because I wasn't checked in before 6 pm. My host had confirmed with the hotel TWICE that I wouldn't be arriving until late and that they were to hold my room for me. They offered to pay a deposit in advance but were informed that that was unnecessary.
At last, they "found" me a room, not the kind that had been reserved for me, but one that would serve for a night until they could move me into my "real" room. I agreed cheerfully and took my bags (no one offered to help) to this room. There were markings for rooms 100-109 and 110-117, but I was in the impossible-to-find room 122. Finally, I made some inquiries, and someone walked me to the out-of-the-way door. The room itself was OK, the A/C was weak, but it would do for the moment.
I unpacked and undressed for bed and was just crawling into the sheets when there was a knock on the door. It was a manager explaining that this room could not be given to me as it was reserved. (Why this other guy gets his reservation held after hours and I don't was not explained to me.) I would have to move to a very small room. The good news is that the new small room was only USD $90 per night. I figured it would take less energy to pack my stuff and move than to argue, so I moved.
The A/C in the new room did not work at all. The bed was tiny and uncomfortable. At about 4:30 am, some construction crews began working loudly right outside my window.
I will say this one positive thing: the breakfast was pretty good. Not great, but quite decent.
I've stayed at a lot of hotels and guest houses in Africa. This is the one I wouldn't go back to if it were free. I checked out in the morning, moved to the Duqueza (lovely, and much better-located) and didn't look back.
Just say No to the Hotel Monte Carlo.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.