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“Shabby treatment by manager” 1 of 5 stars
Review of Tribute Guest House - Matala

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Tribute Guest House - Matala
3.0 of 5 Guest house   |   Main South 1 Road, Matala Phase 1, Maseru 100, Lesotho   |  
Hotel amenities
Ranked #2 of 23 Maseru B&B and Inns
Stuart, Iowa
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Shabby treatment by manager”
1 of 5 stars Reviewed November 12, 2012

My daughter, who is working in Lesotho, had a confirmed reservation for us at this establishment. When we arrived at 3 in the afternoon, exhausted from our travel in the mountains and anxious to freshen up after our visit to a rural area. However, the manager, who was manning the reception desk informed us that because our daughter had not answered her cell phone calls, she had let our rooms to someone else. The manager was not only not apologetic, but openly hostile to our daughter. We suspect the alleged phone call was a fabrication since our daughter's phone showed no missed calls and no messages, though it was off while we attended a church service and to conserve energy as that part of the country was without power for most of the day. The manager did finally find us rooms at a much nicer lodging, which she might have done in the first place instead of treating us so rudely. We were happy to turn our backs on this place. It was the sad exception to a city we found to be filled with delightful, happy and friendly people.

Room Tip: Find other lodging if possible; otherwise avoid the manager.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank VarleyFarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sun014, Owner at Tribute Guest House - Matala, responded to this review, March 22, 2014
Firstly, many thanks for your review. We apologise that much time has lapsed before we were able to respond. Better late than never!

As the owner of Tribute Guest House I wish to reassure you and all our prospective guests that we take all comments seriously and to point out that we have made all efforts to address the issues raised. We continue to ensure that our terms and conditions are fully explained to guests in a courteous and friendly manner.

Please feel free to visit Tribute Guest House again in the near future and hope that you will have a memorable stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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19 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 1, 2012

It all starts with the receptionist,she has this scary and unfriendly,don't talk to me face and indeed she is!they are not there late evening and early morning.the service is poor.
there's only one room with a fridge the rest no,the carpets are a bit dirty.
As for food I didn't have the chance to eat them so no comment.

  • Stayed October 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank thandib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sun014, Owner at Tribute Guest House - Matala, responded to this review, March 22, 2014
Thank you so much for this review. We take all comments seriously and constructively. Albeit much time has passed since the posting of the above review and our attendant response we have, to the extent possible, tried to address the issues raised.

We wish to notify our guests that our front desk reception has always and continues to close at 2200hrs after which arrangements are in place for receiving and welcome late arriving guests. Also, all our rooms now have fridges. Next time, you are encouraged to taste our breakfast or any of our meals and submit your comments which will be highly appreciated.

As the owner of Tribute Guest House I take the provision of good accommodation, food and friendly service to be of the utmost importance and we are certain that several of our other clientele can attest to this. Once again thank you for your comment. We sincerely look forward to receiving and serving you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tribute Guest House - Matala

Address: Main South 1 Road, Matala Phase 1, Maseru 100, Lesotho
Location: Lesotho > Maseru District > Maseru
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 23 B&Bs / Inns in Maseru
Price Range (Based on Average Rates):
Hotel Class:3 star — Tribute Guest House - Matala 3*
Number of rooms: 12
Official Description (provided by the hotel):
Tribute Guest House Matala is located in Maseru, capital city's middle income /class suburb, off the Main South 1 Road - the arterial road to the south of Lesotho, about 8 kilometers from the central business district. It is close to Thaba Bosiu National Shrine and Cultural Village and Morija Museum . Transport to these places is available by prior arrangement. Tribute Guest House Matala is committed to provide luxurious, comfortable and affordable accommodation to meet the needs of the busy, yet discerning business or leisure traveler. The building is designed to provide a homely ambience. Directions -From the South African Border pass the first and second traffic lights, proceed till you pass Basotho Hat building on your left-pass under the bridge - Proceed straight till you join Main South 1 near the main traffic circle - at 3rd traffic light proceed straight until the small circle - proceed straight passing 4 filling stations the last one being excel - From Excel garage about 800 meters , passing 2 gravel junctions on the left - there is a big sign board written "Tribute Guest House Matala" on the left, turn left and drive 100 meters on your right to your destination ... more   less 
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Also Known As:
Tribute Guest House - Matala Lesotho/Maseru

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