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“Safety a concern” 2 of 5 stars
Review of Victoria Hotel

Victoria Hotel
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Victoria Hotel
Kingsway Road, Maseru, Lesotho   |  
Hotel amenities
Ranked #2 of 6 hotels in Maseru
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Safety a concern”
2 of 5 stars Reviewed February 20, 2012

Two recent weekends spent there have left me unhappy. The failed air-conditioning, the reticent hot water and the very depleted menu and the surliness of some of the staff were bad enough. The locked (with heavy duty wire, twisted tight) fire escape was terrible though.

Room Tip: Very noisy location on Friday and Saturday nights.
See more room tips
  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GKubirske, Manager at Victoria Hotel, responded to this review, May 5, 2013
Dear Guest

Thank you for taking the time to provide your feedback regarding the hotel. I am certainly disappointed that your stay was not all that it could have been and would like to apologize on behalf of the hotel and its team for your unsatisfied stay.

I would, however, like to report that the hotel has been under COMPLETE new management since November 2012 and has already / is continuously undergoing some changes/ improvements.

On behalf of the current team I would like to assure you that we consider cleanliness and hospitality priority issues.

We would like to invite you to make contact with us on reservations@hotelvictoria.co.ls and experience the changes when next you are in Lesotho.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Russian first
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English first

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Additional Information about Victoria Hotel

Address: Kingsway Road, Maseru, Lesotho
Location: Lesotho > Maseru District > Maseru
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 6 hotels in Maseru
Official Description (provided by the hotel):
Victoria Hotel is a "city centre" hotel located within walking distance to banks and shopping malls. Transfers to other areas of town and/or the Moshoeshoe I International Airport can be arranged by Reception. We have 56 rooms with en-suite bathrooms, airconditioning, tea/coffee facilities and limited Dstv. Single, Double and Family Rooms available. Secure, ample parking is available with 24h security in a 'boomed' area. Our inhouse Restaurant serves buffet style Full Breakfast, Lunch and Dinner. Daily Specials are also available for the "not so hungry". Our open terrace "Beer Garden" as well as our Main Bar and Swimmingpool areas are very popular during summer and we regularly have guest DJ's entertaining the guests in these areas. Meloling Nightclub is open until the early hours of the morning with an in-house DJ during the week and popular guest DJ's over week-ends. (Closed Sunday and Monday nights). ​ ... more   less 
Also Known As:
Victoria Hotel Lesotho/Maseru

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