The location of this hotel is ideal for those who need to chill out after the hectic nature of Accra city centre. The grounds of the hotel appear to be well tended, and there is access to the beach: it feels like an oasis of calm in that madhouse of a city.
The hotel confirmed my email request for a reservation, which marked it from its contemporaries as having basic customer service skills. Rosina and Ellen were lovely. I requested a room close to the sea, and was given the lovely chalet 426, just yards from the beach, but completely safe (it's walled off, plus there's a security guard permanently stationed close by).
The room itself was much better than I expected - great air conditioning, crisp white sheets, flat screen TV and lots of channels. Breakfast was quite an interesting affair - a mishmash of Western and African cooking, but, in my opinion, without a clear identity. It would have been nice to see more Ghanaian elements in this resort. I fear that the drive towards Europeanisation has led to something of a lack of identity. Anyway, breakfast was buffet style, but with lots of waiters hanging about so I got a little confused about what to do/what to let them do. I served myself, in the end. The butter deserves special mention - it was sliced, on beds of ice, so you served yourself a slice or two (which rapidly softened in the Ghanaian humidity). Not bad, but perhaps little sachets would be less messy.
The hotel was fantastic in helping me obtain a hired car and negotiate a good price. Despite being off shift, Ellen (or Rosina, I've forgotten whom - sorry!) contacted me when I returned that evening to provide me with the car details for the following day. The hotel was also brilliant at connecting me with a guide, David, who not only drove me all the way to the Aflao (Togo) border (and back!), but helped me navigate the maze of immigration, policemen and customs officers encountered along the way. Ghanaians in my experience are kind and helpful people, but this went above and beyond as I was given a history of towns and villages we travelled through. The hotel deserves special mention for helping to make that happen.
I believe in constructive feedback so I must also mention aspects that could be improved on within the hotel.
I had to ask for extra toilet paper as they were a touch on the conservative side. The wardrobe in the room was huge, but the drawers had fallen through and could not be used. The duvet seemed to have been thrown atop the wardrobe, and I wasn't sure if it was clean enough to be used - I ended up going without. It would be helpful if it was neatly folded and placed inside the wardrobe so guests know it's for their use.
The sink stop in the bathroom kept stopping up the sink completely, and the little knob adjusting it wouldn't work, which was a little annoying. Also, the shower in the bath came to a maximum shoulder height (and I'm only 5ft 6) - taller people would have had to stoop ridiculously just to have a shower. I was also not sure whether the window in the bathroom (which was at chest level when standing in the bath) was see through or not. I ended up draping a towel over it just in case.
I posted a Do Not Disturb sign on my door, but when I returned one evening, it was obvious that housekeeping had gone in. To be fair, they helped remove the annoying sink block and provided new towels, but it would be nice if one's wishes were adhered to.
In terms of food, I would recommend sticking to Ghanaian dishes - I say this based on an oversalted fried shrimp dish. Ghanaians know their cuisine well, so stick to the path well trodden, I'd say. Also, the bar never seems to have any change - should be an easy fix for an annoying issue raised by several guests.
Lastly, the number of waiters/stewards in the indoor restaurant is baffling. I realise there should be an effort to provide individual service, but when I found myself surrounded by no fewer than 4 stewards on my last morning, all asking if I wanted tea or coffee, I had to admit it was a little much. Also, and it pains me somewhat to say this, there was a hint of overfamiliarity by the male staff. It's nice when people take an interest in your trip/visit, but on my last morning I had my shoulder grabbed by a waiter/steward (he wanted my attention for some inane request around football). Thankfully, a simple cold stare corrected that and I had no problems afterwards. It would just be nice to remind the staff to refrain from overfamiliarity with all guests, Caucasian or African (as in my case).
I guess the theme of this review is the excellent customer service mostly by the female staff who seem to go above and beyond the call of duty. The hotel itself could do with some modernising - it wouldn't do to rest on its laurels and accept good reviews as reasons for stagnancy. Hopefully they will continue to improve.
Be nice and smile nicely with the front desk
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.