It's fine for Africa, I suppose. Odd shaped rooms, but recently refurbished, food not bad, terrace area OK, pool OK, generally clean, AC keeping the place just about cool enough.
What lets the Novotel down is its appalling service. There is zero common sense displayed by anyone.
Trying to get anything from a cup of tea at breakfast (average service time 10 minutes to wait for a litre of stewed tea with five teabags in the pot) to a waiter to serve you on the terrace was a nightmare.
If you want an omelette at breakfast you can't just ask one of the serving staff. You tell the serving staff who get the omelette man, who goes outside to stand at his omelette station, at which point you then have to walk up and order your omelette. That is, unless you get cross and just tell the waiter what you want and tell him to tell the omelette man so that you can start your breakfast in peace instead of hanging around, waiting for someone to shuffle out of the kitchen and head to his frying pans.
Internet access did not work properly on the terrace area, where waiters were seldom seen and appeared happy to leave tables uncleared, guests to use saucers as ashtrays, etc. The only time the waiters appeared was when they thought you might be heading to your room, at which point they were always ready to thrust the bill at you whether you were leaving or not. Whether you got your cutlery/peanuts/salt and pepper/napkin seemed to be totally random. Getting someone to come and take your order, or not walk off halfway through taking orders for more than one person proved nearly impossible. The salt cellars were all full of rice and contained little or not salt.
The weather was great when I was there, but the outside area only has one set of comfortable seats, forcing you to spend the evening sitting on uncomfortable wooden chairs. Coasters are not provided, forcing you to drop condensation over yourself every time you lift up your drink.
Ghana has an indoor smoking ban, so a lot of people sat uncomfortably outside to smoke, with waiters never changing (or often even providing) ashtrays. Plug sockets didn't work on one side of the terrace, so even if you were able to do some work given the lack of functioning internet, the power sources weren't working if your battery was low. Ceiling fans were randomly switched on and off.
The only effort made to sell anything to guests seems to be made by the two prostitutes who were in the bar every evening. To be fair, they didn't hassle guests. Their advances at the end of each evening made a welcome change from trying to attract the attention of the bar staff.
There is a sort of mini cafe stand near reception, the idea being, presumably, that you can grab a quick bite or a drinl before heading out or going to your room. The reality is that you have to wait for ages for anyone to appear. After you've placed your order, that person then disappears with no explanation. Chasing the person around the restaurant is then required to get an idea of what has happened to your order.
Checking in did not involve any kind of welcome or greeting, just someone shoving a form in my face to fill in - a form asking for information that can easily be obtained from making a copy of a guest's passport.
My flight was cancelled, meaning I arrived back at the hotel just two hours after checking out, requiring a room for an extra night. The same form was shoved at me with no effort to greet me, given that I had been there just two hours previously. I signed it, shoved it back and told the lady to fill it in herself from the information in the computer system. I was then asked what my room rate had been, even though a cursory check of the computer would have provided all the information required.
Sort it out, Accor - even though 'this is Africa' there is no reason not to train your staff.
I think they are all the same size, but even though my room faced the main road, it wasn't noisy...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.