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“Decent All Rounder - Comfortable, Organised but not Inspiring” 4 of 5 stars
Review of BEST WESTERN PREMIER Accra Airport Hotel

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BEST WESTERN PREMIER Accra Airport Hotel
4.0 of 5 Hotel   |   17 White Avenue | Airport Residential Area, Accra 0000000, Ghana   |  
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Ranked #14 of 91 Hotels in Accra
aberdeen
Senior Contributor
47 reviews 47 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“Decent All Rounder - Comfortable, Organised but not Inspiring”
4 of 5 stars Reviewed March 26, 2013

This hotel is in general reasonably laid out and has acceptable public bar, dining room and other public facilities. Only one minor gripe here is that the website i looked at beforehand made no reference to the fitness facilities which were on site. Fitness looked to be a reasonable size with a couple of running machines, weights and mats for floor work.....pity I did not pack my joggers!

Before I go onto room review and a few (really quite minor gripes) it is important to say that the hotel staff were overall very helpful, welcoming, friendly and attentive. Lets face it the people that work in the hotel and their attitude to guests counts for a great deal in making or breaking a stay.

My room on the 3rd floor was a good size - larger than i expected with a good sized wardrobe (not enough hangers), good TV with few channels, good in room wi-fi and comfortable bed.

Now for the "wrinkles".....
The shower was one of these hand held hose over the bath arrangements with unmarked taps. Water temperature was very very hot, hot or cold.....I cracked the temperature puzzle after a few minutes experiment but could just never get used to this shower which could not be fixed onto the wall.
Next wrinkle.....getting a well lit mirror to shave in. Now it might be my eyesight - it probably is mostly to blame - but I would like to have in every 5 star hotel a really well illuminated mirror for shaving. In Best Western the shaving mirror was not in a well lit corner of the bathroom. No disaster but just a little annoying that such a simple design feature has been overlooked.

Final but quite important aspect of the room.....the "desk".....Note to all hotel interior designers.....can we have no glass topped desks ..... optical mice hate them and they slide all over the place.....can we have square, not oval or round desks....we work mostly with paper that has straight edges.....can we have height adjustable chairs and finally can we have larger work areas.....usually we end up there for a few hours each stay.
In this case the desk was OK, the lighting at the desk was good but a larger better desk is always welcome.

I'd stay here again happily but next time pack my trainersand I'd be less critical of the very few minor issues with room design / layout that I noticed first time around.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, March 27, 2013
Thank you for your detailed comments. We have noted them and would take them into consideration when we renovate our room furniture which is done on a regular basis.

We hope to see you back at the BEST WESTERN PREMIER Accra Airport Hotel.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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173 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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English first
Knysna, South Africa
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 24, 2013

This hotel does not live up to it's proclaimed standards. The rooms are looking run down, particularly the bathrooms, which are not cleaned sufficiently, there were water stains and other dirt marks. The bath drain was gross-looking. It appears as though insufficient cleaning materials are utilised to make surfaces properly clean as well as clean-looking. The bath plug would not seal, had to hand-shower instead. Towels, rugs, cushions and linen looking used and old. Side tables with glass stains, they have simply not been cleaned.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, March 27, 2013
Dear Sir,

We have forwarded your comments to our housekeeping department for immediate actions. Cleanliness is something we take very seriously at our hotel and we try to keep our standards up to the expectations of a four star hotel.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2013

I stayed there for 7 nights recently during my first visit to West Africa, had a premier room on the 3rd floor, spacious with a good view, location is perfect being close to the airport and in a part of the city, service was good, the restaurant was nice with good menu which is changed regularly, overall had a pleasant stay, although felt the prices were little on the higher side.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, February 18, 2013
Thank you for your comment about our property. We have introduced new themed night at our Zara Restaurant with live music. Every night is a fun night at the BEST WESTERN PREMIER Accra Airport Hotel.

We look forward to welcoming you on your next trip to Accra.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2013

i stayed one night there on first of february, it was very good, room is very good, view was sucks but i didn't care much for that as i didn't stay much, food was very good, service is very good, rates was fine, very close to airport, the perimeter was one of the finest area in Accra, i believe the safest too.
i shall go there if i had the chance to.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, February 15, 2013
Thank you for choosing the BEST WESTERN PREMIER Accra Airport Hotel, we take pride in our service and we are constantly evolving with the international trends.
We hope to have you visit us again in the near future.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miraflores - SPAIN
Top Contributor
484 reviews 484 reviews
47 hotel reviews
Reviews in 68 cities Reviews in 68 cities
553 helpful votes 553 helpful votes
3 of 5 stars Reviewed February 2, 2013

Back on my travels agin the first overseas stay over in 2013, my company booked me in the Best western as it was close to Accra airport and I had an onward journey this morning " 02 Feb " to Takoradi to fly offshore .
The Best western brand speaks for itself , the checking was quick and painless my room was on the 2nd floor , the room was a good size with all the "mod cons ".
The room was clean and the bed comfy .... perfect to stretch out and relax after my 6 hour flight from schipol .
There is a bar in the hotel -catering for the international professionals because the drinks were not cheap .
I ordered a club sandwich to my room so I could watch TV , the club sandwich did not arrive but a cheese tuna sandwich did , it was OK but it would not win "Master Chef Ghana "
WiFi is free for 5 hours but the connection is slow , and you have to contualy re boot it with the password .
But all in all the BW surves a purpose and that is it is ideally located close to the airport, for me the bed was comfy and for my short stay it ticked more positive boxes than negative ones.
Yes the Holiday inn and the Golden tulip are close by but after an early start from gloomy cold and grey Manchester and waiting around in airports and then waiting over an hour for my bag at Accra . The BW did it for me .....so it's a and a high ✋from me .

Room Tip: Use Ghanian " Cedi" money to buy your drinks and food otherwise the exchange rate the hote...
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, February 6, 2013
Thank you for your comment ! We have informed Chef about the mix-up in your order. We are glad you felt comfortable at our hotel and we hope to see you again during your next trip to Accra.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Top Contributor
85 reviews 85 reviews
41 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed January 30, 2013

Very expensive hotel that is taking adavantage of foriegn travellers on buisness within the oil and gas companies. Rooms ok but shaggy around the edges. Bar prices expensive for West Africa. I would not recommend and if can stay in Holiday inn.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, February 6, 2013
Hello and thank you for rating our hotel.

In the hospitality industry especially in Africa the room rates are established according to the rating of the hotel. Our hotel is a four star hotel and our prices are very competitive with the other hotels. Holiday Inn and other similar hotels offer rates higher or similar to ours for the same if not lesser service. We hope to welcome you again at our hotel.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

Am a regular costumer of best western uk have been to accra and used to stay at golden tulip . But when i stayed at best western premier i was surprised with the services they provide free internet airport pick ups and drops. But the best of it is the food , amazing huge break fast with lots verities . Buffet was always tastfull with great wide choices from chinese oriental and local dishes.and the staff are friendly.thumb up

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternPremier, Director of Sales at BEST WESTERN PREMIER Accra Airport Hotel, responded to this review, January 7, 2013
Our Chef and the entire team at the BEST WESTERN PREMIER Accra Airport Hotel would like to thank you for your comment and we look forward to having you amongst us again.

Rosalia Mansour
Sales & Marketing manager
BEST WESTERN PREMIER, Accra Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER Accra Airport Hotel

Address: 17 White Avenue | Airport Residential Area, Accra 0000000, Ghana
Phone Number:
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 91 Hotels in Accra
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN PREMIER Accra Airport Hotel 4*
Number of rooms: 113
Official Description (provided by the hotel):
Whether on business or leisure, guests of the BEST WESTERN PREMIER Accra Airport Hotel will find every need catered for at their door step. The hotel is situated in the prime Airport Residential Area (a walking distance to the Accra Airport) with easy access to road links leading out of the capital to most major cities and also mere seven kilometers to the city center. ... more   less 
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