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“Noisy and Expensive” 2 of 5 stars
Review of The African Regent Hotel

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The African Regent Hotel
4.5 of 5 Hotel   |   237/238 Airport West | P. O. Box CT6143, Accra, Ghana   |  
Hotel amenities
Ranked #7 of 89 Hotels in Accra
Cheltenham, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
“Noisy and Expensive”
2 of 5 stars Reviewed September 12, 2013

If you like loud music reverberating through your room this is the place to stay. Poolside band with total disregard for guests wishing to relax. Very expensive drinks and totally inept service in restaurant. Waiting staff are good but if you want anything cooked it is an utter shambles. Executive Chef should be sacked for overseeing such utterly disinterested cooks / chefs. Food is mediocre at best.

As usual wifi is extortionate and useless.

Best of a bad bunch is all I can say.

Room Tip: Find another hotel.
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear 42slarty,
Many thanks for taking time to express your views on our Hotel. We would like to start by apologising for the below-par experience you had with us. As a business hotel, we are acutely aware of the need to create an atmosphere conducive to work and peace and quiet. Your remark in this respect will be addressed by our Management. As an independently run hotel, we make no excuse for poor service and thank you for your feedback on your dining experience. Our newly appointed Executive Chef is feverishly working at rising standards and we will be monitoring this closely.
Your feedback fuels our efforts to break away from the rest and set a higher benchmark.
We intend to exceed your expectations on your next visit to The African Regent Hotel, and we would gladly accept any additional feedback.
Thanking you again
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Lusaka, Zambia
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 7, 2013

This was our night stop on the way to Kumasi. The shuttle from the Airport was our introduction to great hospitality. We had a corner room which could have passed for a suite. The room was spotless and staff very friendly and to crown it all the Hotel had a Bureau de Change on sight.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Kafula M,

Thank you for your four star review of our boutique hotel. We are glad you enjoyed your stay with us and our amenities.

We look forward to hosting you and your friends on your next visit to Accra, hopefully this time to enjoy the sights and scenes that our city has to offer.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux City, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

We visit Ghana to spend time with family there. As typical US travelers, we decided to be what we are, tourists.
Mohamed met us at the African Regent, helping us with our bags and to get checked in.
We are unfamiliar with local transport; no surprise there! Staff helped us find reliable taxis and ensured the prices are not too exorbitant.
In the evening, when it's a bit cooler, there is often music by the pool and a superb bar with local roasted nuts.
Safe water is often a concern; the African Regent provides bottled water in your room at no added cost. Additionally, there is a clean bulk water supply in the first floor (European numbered) exercise room.
The morning breakfast, included in your room rate, is something! Good coffee, good staff, anything you can think of to eat! Be sure to fill your gullet, then head out on the town!
It's a unique place.

Room Tip: Rooms to the inside, away from Accra mall, are quieter.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Benzonit,

Thank you for your shining review of our property. We are more than pleased to know that you enjoyed your stay with us and that our services and facilities met with your expectation.

Our doors are always open to you and your family, should you decide to visit the shores of Ghana again.

A happy tourist equals a happy Hotel team – Thank you!

Best Regards,
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Greensboro, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 3, 2013 via mobile

The food is the best ive ever ate . The chef Mneimne Hichman is the bestt , he is friendly very proffesional . I recommend the hotel and the restuarant .
See ya soon Ghana i will stay there again n recomend to all my friends

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Alice N,
Thank you very much for your review. We are glad to know you enjoyed our services and our facilities. Chef Mneimne Hichman is indeed a gem. Thank you for taking the time to write about your experience and we are happy to know you will recommend us to your friends.
We look forward to seeing you soon.
Kind Regards
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 3, 2013

I travel many times during for the buissnes to Accra . this time i choose The African Regent Hotel and i was really suprice.All over was perfect from the check in to the rooms. Every day they change us our towel and clean our room they give me a feeling that this is the priorety and of course i have to say well done !!! I have to Thank all the guys there specialy the Houskeeping and His manager they make a excellent job.
Of course i will Recoment this Hotel to my friends and collegues .
i will be back soon

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Koulousias,

Greetings from all of us at The African Regent Hotel. We are happy and further motivated to know you enjoyed your stay with us.

Your comments to Housekeeping will be passed on and shared with the entire Housekeeping team.

Thank you for your comment and we are glad you made it back home safely.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 3, 2013 via mobile

I had the opportunity to spend a night at the African regent hotel about two months ago during a short business meeting. I must say it was a wonderful experience. Located in an emerging business district in Accra; 5 minutes drive from the city's airport and the Accra mall, its very convenient .The food was to die for and i had the pleasure of trying exquisite cuisines from a renowned chef. The lobby was very neat and the stuff also very cheerful and welcoming. The room was exceptionally clean and cozy. I recommend The African regent hotel to anyone going to Ghana for the first time as it will make your trip worthwhile.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Fredric O,

Many thanks for taking the time to review our property.

We are glad to know we lived up to your expectations. It will be a pleasure to have you back soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 2, 2013

This was my second stay at the African Regent. The first time I was lucky enough to stay in the 2 bedroom suite (with a colleague) - which was stunning and much higher quality than the regular rooms (felt like a different property this time).

This hotel is located in a busy intersection - and close to the mall. While there is adequate security, it is sad to peer out the window of your room directly over a shanty village.

The only thing I had trouble with was my air conditioner which didn't seem to be working. I called the desk, and they immediately send up maintenance who pulled out the air filters (which were completely blocked with black ooze). After he cleaned and replaced them, the a/c was fine (disgusting to think I would have been breathing that in).

The restaurant service was extremely slow, they are set up more for buffets (so make sure you have more than an hour if you use the menu). The hallways and lobby are not air conditioned - so be prepared for extremely hot and humid the minute you leave your room.

On the upside, front desk staff are very professional and friendly, no problems with airport shuttle, and meeting facilities are good. It is also refreshing in this part of the world to feel like towels and sheets are clean (which is not a problem a the African Regent).

I feel they think they are a 5 star.....but in actual fact, a solid 3 star (from North American standards).

Room Tip: If you can swing for a suite - they are a great deal nicer and better kept!
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricanRegentHotel, Guest Relations Manager at The African Regent Hotel, responded to this review, October 24, 2013
Dear Marie B,
Thank you for your invaluable feedback on your experience with us, we truly appreciate it. Apologies for the unfortunate incidences with the air conditioner and the restaurant. We always value constructive criticism and use it as the fuel to re-double our efforts. As part our Guest Expectation Team (GET), we have already schedule an action plan on Restaurant service and have serviced all the air conditions in our rooms and replaced the ones that needed replacement.
Thank you and should you be traveling to Ghana again, we would love to be your host!
Best Regards
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Additional Information about The African Regent Hotel

Address: 237/238 Airport West | P. O. Box CT6143, Accra, Ghana
Location: Ghana > Greater Accra > Accra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Accra
#6 Business Hotel in Accra
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The African Regent Hotel 4.5*
Number of rooms: 109
Official Description (provided by the hotel):
An icon to the finest hospitality in Ghana, the African Regent is an integral part of Accra's most prestigious residential community and features exclusive accommodations that offer more than just a good night’s sleep. It is boldly contemporary, yet inspired by elements of traditional African design. The stunning African-themed décor and professional staff make The African Regent as much a place to stay and relax as a prime destination to entertain and socialise. ... more   less 
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Also Known As:
Accra Regent
Regent Hotel African

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