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“Out of the way, and needs to learn about the customer!” 2 of 5 stars
Review of Z Guest House

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Z Guest House
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Kidist Mariam towards Afincho Ber | Near Nazreth School, Addis Ababa, Ethiopia   |  
Hotel amenities
Ranked #19 of 131 Addis Ababa B&B and Inns
prth
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Out of the way, and needs to learn about the customer!”
2 of 5 stars Reviewed June 8, 2008

I booked a month at this guest house but stayed a week.

I found it to be out of the way and no bars or shopping malls near by.
I decided to leave as it was also a little expensive, the price had gone up but not on their site!!!
I then gave 24 hours notice and they wanted me to pay aweek or stay a week more, I told them this was unreasonable and I was not happy to do this.
They gave in and then wanted to keep 100 Birr that they owed me, I again told them this was unfare and they again gave in.

I would advise no one to book a long stay as they will hold you to it!

If you decide to leave early they will want you to pay for leaving early!

They have alot to learn and need to review their policies!

I think it will take some negative reviews for them to learn, a pity as they run a nice clean guest house.

  • Stayed May 2008
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zguesthouse, Marketing Manager at Z Guest House, responded to this review, June 27, 2008
First of all, we have always clearly stated on our website that our guest house is located in a quiet residential neighborhood of Addis Ababa, not in a heavily commercial area where there are lots of bars, clubs, loud music or even a lot of people or traffic. We state this fact so our guests know exactly what to expect. Most of our guests actually appreciate that our guest house is quiet and peaceful and that they do not have to deal with any disturbances. However, our guest house is anything but “out of the way”. It is located centrally, only about a 5 - 10 minute walk from the Piazza area of town where you can find just about anything you want, like bars, restaurants, shopping malls and entertainment, not to mention our proximity to many other attractions like the National Museum, Imperial Lion’s Zoo, Addis Ababa University, etc. There is also a grocery/convenience store right in front of the guest house for any immediate needs.

Secondly, we announced our seasonal change in prices a full month in advance. We had a conspicuous link on the home page of our website which said 'Click here to see our summer rates starting June 1'. When you clicked on the link, it would take you to a page that had the new prices also conspicuously displayed in the same way our current prices are. As for being expensive, we are anything but. For the quality of the accommodation and service we offer, our rates are still some of the lowest in the city. That is one of the main reasons our guests choose to stay with us time and time again. They constantly tell us that we are one of the cleanest and most pleasant accommodation options available in Addis Ababa and appreciate that they are getting a lot of value for their money.

Finally, when a guest books a long stay with us, we turn away many other customers to honor that reservation. Our policy is to guarantee all our confirmed reservations and not to engage in the practice of overbooking or turning away customers who show up at our guest house with confirmed reservations. For this reason, if our guests plan to check-out early, we ask them to give us 24 hours notice if they book for less than a week, 48 hours notice if they book for a week or more, and 72 hours notice if they book for a month or more (not a full week as stated above).

As a courtesy to our guests, we offer a free airport pick up service for those who request it, but we also ask our guests to make sure they confirm their reservations for us to pick them up, the reason being we want to know that they plan to show up if we have our driver waiting for them at the airport. This particular guest, who did not have a confirmed reservation with us, arrived at the airport at 4 AM and called the guest house demanding we pick him up. So we kindly asked him to get a taxi since he had not confirmed his reservation and, as a result, we had not had the opportunity to arrange for our driver to meet him at the airport. It also would have been difficult for us to make a last minute arrangement at that hour. Once he arrived, we offered him free airport drop-off service to show our appreciation for choosing to stay with us, which he accepted. But once he decided to check-out early, he demanded that we instead pay him the 100 birr that it cost for the taxi to drop him off at our guest house, despite the fact that it was his own mistake not to confirm his reservation and we only offered to drop him off out of courtesy. We agreed to pay him as we thought it was not worth upsetting a customer over it, even if that customer was being unreasonable. We also kindly asked him to give us the appropriate advance notice before checking out, given that he had booked for a whole month. However, he adamantly refused to do so, insisting that 24 hours was sufficient as far as he was concerned. We did not press the issue as he seemed very upset that we asked for more consideration given the length of his reservation. We bent over backwards to accommodate this particular guest who proved to be very difficult to please despite our best efforts.

At Z Guest House, we sincerely strive to please our customers to the best of our abilities every single day, and the last thing we want to do is to air any complaints about our guests, but in this instance we felt that the reputation of our guest house was on the line and we needed to defend our name. If you have any specific concerns that we have not addressed, please feel free to contact us by visiting our website so we can directly answer your questions. Thank you for your time and attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Z Guest House

Address: Kidist Mariam towards Afincho Ber | Near Nazreth School, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
Ranked #19 of 131 B&Bs / Inns in Addis Ababa
Price Range (Based on Average Rates): $
Number of rooms: 4
Official Description (provided by the hotel):
Z Guest House gives you a clean, quiet, comfortable and affordable alternative to the expensive hotels, with daily, weekly and monthly rentals. Cook and eat whenever you want in our kitchenettes, just like you do at home! We offer furnished apartment suites and single room suites. Amenities include free airport pickup, free wifi, free breakfast, satellite TVs, beautiful garden, laundry services. Best value for your money, guaranteed! ... more   less 
Also Known As:
z Guest House Hotel Addis Ababa

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