This was my second stay at the Sheraton in Addis. I will start off by saying that it is my first choice hotel to stay at in Addis only because there are no other hotels that I think have the equivalent amenities.
Having said that, the Sheraton has a lot of work to do if they want to pass this hotel off as one of their luxury lines.
I travelled with two other colleagues and all three rooms AC did not work. I travelled for 36 hrs and when I am paying what I am paying for this hotel room I expect the AC to work. I like having a cool room when I sleep but the temp in my room was well over 22C. I had to sleep with the balcony door open just to make it bearable.
The hotel grounds incuding the pool are excellent. Everything is clean and well maintained for the most part. Prices for drinks and food are reasonable.
The service is hit and miss. Some employees go out of their way to help you while others ignore or act put out when asking something. Most of the service is good.
Checkin and checkout can be a gong show if you are doing it at a high traffic time. Most hotels have a que system. This hotel doesn't and makes it extremely frustrating when it comes time to do this.
I will stay again but if a new hotel opens that compares to this Sheraton I will be try that out.