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“Expensive, but probably best in Addis” 3 of 5 stars
Review of Sheraton Addis

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Sheraton Addis
5.0 of 5 Hotel   |   Taitu Street, PO Box 6002, Addis Ababa, Ethiopia   |  
Hotel amenities
Ranked #4 of 72 Hotels in Addis Ababa
Palo Alto, California
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
“Expensive, but probably best in Addis”
3 of 5 stars Reviewed November 30, 2012

The Sheraton in Addis is impressive as you arrive. It is in a quiet area, and we felt very safe. However, it is rather isolated, although you can find taxis to take you any where you want. We checked out other Trip Advisor top rated hotels, and although I didn't love the Sheraton, it was still the best of what we saw.

The rooms are sort of standard Sheraton fare, nothing bad but nothing great. Clean. But I must say I was shocked at the prices. Way more than you would expect to pay in this part of the world. We had our breakfasts at the hotel, which was fine, but the one dinner we had was inedible. It seemed as though the food was days old and had just been reheated. Not good at all. Note that when we were there, at least, they told us there was an Ethiopian law making it ILLEGAL to use skype or other VOIP to make phone calls! Also, there was a sign on the in-room safe recommending that the safe NOT be used, and to store valuables in the main hotel safe.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Addis Ababa, Ethiopia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 23, 2012 via mobile

Seen some reviews that qualify "by Addis standard". Not the case here. This is an excellent hotel period. Staff seem knowledgeable and friendly, and the facility is top-notch. An oasis of comfort in a challenging city.

Stayed November 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 19, 2012

In a city where accommodation can still a bit of an adventure, the Sheraton is still the best option. Surely, we they will make you pay for it as well...
The only disappointment I experienced was the "Executive Lounge": while it comes as a courtesy when booking an executive room, most waiters there obviously expect to be tipped all the time. Otherwise, they will simply ignore you.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 6, 2012

No question, the Sheraton in Addis Ababa is lovely. A grand hotel with beautifully appointed rooms. The food in the restaurant was disappointing however, fish overcooked, salad swimming in dressing and service slow.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, The Management at Sheraton Addis, responded to this review, November 13, 2012
Dear Guest,

Thank you for taking the time to comment on your recent stay at the Sheraton Addis. We are pleased to hear that you are happy with the overall view of the hotel. While, we are concerned that the foods and service delivered to you in the restaurant was below your expectation. We would like to assure you that we pay careful attention to feedback you have provided to make immediate steps to correct any inconveniences.
We are looking forward to welcome you back in the near future.

Sheraton Addis
Management Team
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Addis Abeba, Ethiopia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

It´s a great hotel, where you can switch on another atmosphere, while you live in Addis Abeba, relax, try the nice big pool with optimal swimming temperature, have a rest at the nice bar, live music at the "Office bar", or some silent moments to understand your conversation in "Stanley´s Bar", enjoy great food in some of the nice restaurants, especially the "Summerfields" or the Indian, French or Italian Restaurants, or just enjoy a tea or coffee in the lounge.
It´s just another world to recreate in Addis from noise and pollution after a stressful day.
There is a lot of green around and inside, some artwork to watch and some piano music to enjoy!!!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, The Management at Sheraton Addis, responded to this review, November 13, 2012
Dear Guest,

Thank you for posting your valuable feedback after your recent stay at the Sheraton Addis. We are delighted to hear that you were happy with our facilities, products and services. The management and the team always strive to keep up good work.

We hope to welcome you back in Addis Ababa soon!

Sheraton Addis
Management Team
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minneapolis
Top Contributor
68 reviews 68 reviews
43 hotel reviews
Reviews in 47 cities Reviews in 47 cities
160 helpful votes 160 helpful votes
5 of 5 stars Reviewed November 1, 2012

Ethiopia, Addis Ababa is amazing. The weather is perfect, the people are so friendly, the food is very interesting. The hotel Sheraton for AFRICA is outstanding. Great restaurants, ate at the Italian one, wonderful pool and gardens and really nice shopping mall attached. It has it all.

Room Tip: We stayed twice at the Sheraton and had two different location , both were quiet, and perfect. One...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, The Management at Sheraton Addis, responded to this review, November 6, 2012
Dear Guest,

Thank you for taking the time to comment on your recent stay at the Sheraton Addis. We would like to say thank you for your compliment about our facilities and appreciated also that you rated us as outstanding hotel in Africa which we continuously strive to keep to the same level.

Looking forward to welcome you back in the near future.


Sheraton Addis
Management Team
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Istanbul
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 31, 2012

I was not expecting this swanky hotel in Ethiopia - it really took me by surprise. The hotel is within a beautiful green estate with beautiful buildings and still surprisingly close to the town center - and a real haven when you come in after business meetings from the overcrowded & disorganized slum city called Addis Ababa. Weird in a way that you can take this hotel and place it by the ocean in Long Island - it wouldn't look out of place :) Rooms large & clean with all the amenities. The indian & italian restaurants at the Hotel serve good food esp recommend eating at the restaurant if you have a sensitive digestive system as you can't really predict what you are eating any other place in the city. Boutique at the hotel is a good choice if you wanna get some souvenirs and not so keen on checking the Mercato or any other souvenir shops nearby in the city. Great coffee - it's Ethiopia anyway - served at the hotel lobby; kind staff esp ladies at the Reception deserve two thumbs up. If you need to go to Addis on business, do not think twice - just reserve your room at the Sheraton Addis. There are so may horror stories about rats, bugs & other kinds of insects at other hotels in Addis that this venue is your safest bet.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReaderAddisAbaba, The management at Sheraton Addis, responded to this review, November 6, 2012
Dear Guest,

Receiving your feedback means a lot to us and we would like to thank you for taking the time to post your comments and recommending our hotel to others. We are very pleased to hear that you enjoyed your time with us and happy with all our facilities and services which we always strive to keep it up.


We are looking forward to welcome you back in the near future.

Sheraton Addis
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Addis

Address: Taitu Street, PO Box 6002, Addis Ababa, Ethiopia
Location: Ethiopia > Addis Ababa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Addis Ababa
#4 Luxury Hotel in Addis Ababa
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Addis 5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Addis Hotel Addis Ababa
Sheraton Addis Ababa
Addis Ababa Sheraton

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