I am regular visitor to the Addis Sheraton, I have noticed a marked deterioration in service over the past 6 months.
The exterior and public parts of the hotel are 5* all day long. A beautiful building with lovely grounds.
The amenities within the hotel are 4*, i'm not sure you can be a true 5* hotel with no gym and entertainment 4 nights per week.
Pool looks 4* with 2* service and is probably the weakest part of the hotel. They allow 100's of non residents to use the pool over the weekend, leaving no room for residents. Ironic that you may be $450 per night to stay at the hotel but a day guest paying $20 gets priority.
Food is a firm 3*. Incredibly expensive with poor to medium quality.
Staff service varies greatly from 5* to 2*, depending on the individual member of staff. There is zero latitude for staff to accommodate guests individual requests. Some of the staff are great but again "rules are rules".
Taxi service from hotel is hugely expensive and you frequently get overcharged.
I had reviewed the hotel 6 months ago it would have been 4.5* now it is a solid 3*.
I sincerely hope some of these issues are addressed as a trip to Addis is a lot more comfortable when the Sheraton is working well.