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“Old and reliable, no free Internet” 3 of 5 stars
Review of Hilton Addis Ababa

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Hilton Addis Ababa
4.0 of 5 Hotel   |   Corner of Menelik II Avenue, Addis Ababa, Ethiopia   |  
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Ranked #21 of 69 hotels in Addis Ababa
Abidjan
Top Contributor
74 reviews 74 reviews
43 hotel reviews
Reviews in 36 cities Reviews in 36 cities
40 helpful votes 40 helpful votes
“Old and reliable, no free Internet”
3 of 5 stars Reviewed November 30, 2012

I checked out this morning. And after all these years, it was only last night I found out that the hotel was inaugurated by Haile Selasie in 1969. That is a long time ago. So it is really an old place. I love the history/functional/reliable nature of the hotel. The food is okay and the pool and gym attract folks from outside.

It is rather on the high side.. but it has personality, it has a soul. It is also a working distance from most of the UN offices (if it is not very cold).

Room Tip: Choose the rooms higher up. The noise level below is much
See more room tips
  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, December 5, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. We are very happy that you enjoyed your stay with us and I have passed on your comments to the team.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Sun Valley, Idaho
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 30, 2012

Centrally located, but quiet, the hotel has huge, lush grounds and the best swimming pool in town. The juice bar located at the pool must be visited, as well as the independent coffee shop and the well-stocked grocery, on the hotel grounds, but around the corner from the beauty salon. Located just a block away from the many UN and other international NGO offices, it seems that everyone comes through the lobby, meets friends there, and stops for breakfast/lunch or dinner. Try for a high room facing the pool - there is a very nice executive floor. I have stayed there many times, and have never been unhappy with my room, the food, or the staff. The bell staff and front desk are particularly helpful

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, December 5, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. I am extremely happy that you enjoyed staying with us and that you have visited on several oaccasions.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 30, 2012

Room almost clean and wide BUT Service is very poor
stuff not frindly and they put charge for internet for 1 hour 6 USD and there is no air condition in the rooms
the hotel is in isolated area no super market becide and no free service at all

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, December 5, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. We apologize for any dissatisfaction you faced with our facilities and service. I have passed on your comments to the relevant departments.

To answer your thoughts regarding the condition of the building, the hotel has been scheduled for major refurbishment for a while now and the plans are soon to be finalized, we realize that this has been a long drawn out affair and again we apologize for any inconvenience this has caused but we are seeing very positive steps being taken for this process to begin especially with the arrival of our new Hilton Serenity Beds and Flat screen TV's.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 25, 2012

You really know what you are getting with Hilton: generally good service and a safe, secure and clean hotel. Unfortunately you have to pay up for that. Everything is expensive: the room rates, the internet usage, the food etc. There a number of things going for the hotel: a (busy) pool in nice gardens, a good central location, a half-decent gym. The "spa" is too grim for that name however. Wifi only works in the lobby and by the pool but is pretty fast.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, November 26, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. We apologize for any dissatisfaction you faced with our facilities and we are happy that many of our facilities are up to your expectation. I have passed on your comments to the team.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
international
Top Contributor
131 reviews 131 reviews
62 hotel reviews
Reviews in 68 cities Reviews in 68 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed November 22, 2012

Hubby and I stayed here one night en route to Seychelles. The hotel staff were very attentive and pleasant even though we were on a voucher from the airline. Apart from the dreary rooms (they were clean, but so old that it looked dirty), the hotel lobby and grounds are beautiful. We saw some great birds from our back balcony. The pool was nice, and the massage I had at the spa was good and well priced (about 20 USD for 1 hr). The buffet at breakfast and dinner was included in our voucher and despite the wide variety, I had a hard time finding meat and veg that were not terribly over-cooked, even when we got there when it opened. All in all, I would stay here again but hope that the hotel owners invest in an upgrade soon.

Room Tip: choose a room facing the pool, higher floors avoid barking dogs from the local village at night
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, November 26, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. We apologize for any dissatisfaction you faced with our facilities and we are happy that our service was up to your expectation. I have passed on your comments regarding the food quality to the Executive Chef.

To answer your thoughts regarding the condition of the building, the hotel has been scheduled for major refurbishment for a while now and the plans are soon to be finalized, we realize that this has been a long drawn out affair and again we apologize for any inconvenience this has caused but we are seeing very positive steps being taken for this process to begin especially with the arrival of our new Hilton Serenity Beds and Flat screen TV's.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abuja, Abuja Capital Territory, Nigeria
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 10, 2012

Nice friendly staff!! Had to wait for other customers to take us to the hotel after a 3am tiring flight
Lounge food was always out and never eneough. The lounge room was hot no air-conditioning!sometimes there were no staff to request for more food.
Rooms were dingy and worn out not too clean.
Plus was they gave complimentary fruits and cake in the rooms each day, Internet was working and fast.best experience was when I went outside to the pool area and environs outside was lovely gym was equipped and big.

  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, November 12, 2012
Greetings from Hilton Addis Ababa!

Thank you for taking your valuable time to share with us your feedback and the experience of your stay. We apologize for any dissatisfaction you faced with our facilities and we are happy that our service was up to your expectation. I have passed on your comments regarding the Executive Lounge to the relevant departments.

To answer your thoughts regarding the condition of the building, the hotel has been scheduled for major refurbishment for a while now and the plans are soon to be finalized, we realize that this has been a long drawn out affair and again we apologize for any inconvenience this has caused but we are seeing very positive steps being taken for this process to begin especially with the arrival of our new Hilton Serenity Beds and Flat screen TV's.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Top Contributor
117 reviews 117 reviews
115 hotel reviews
Reviews in 54 cities Reviews in 54 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed November 9, 2012

What to say? Im back in Hilton Addis Ababa.
Better experience with the front desk and receptionist,
Always had the same ugly experience with the IT guy in Hilton Addis.
Even worst experience with the business center employee, the worst/rude ever business center employee.
Certainly would like to make a comment about her, but dont think they will listen in Addis...
Only stay here for my Hilton membership status, no other reason

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhys O, Guest Relations at Hilton Addis Ababa, responded to this review, November 12, 2012
Greetings from Hilton Addis Ababa
Thank you for taking your valuable time to share with us your feedback and the experience of your stay.

From reading your comment I am glad that your experience with our front office team has improved but I am dissappointed that you then faced issues with our IT department and Business Centre. I will make a point of passing your comments onto the team so that we can further improve for the future.

Thank you again for staying at Hilton Addis Ababa and we hope to be welcoming you back again in the future.

John McAree
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Addis Ababa

Address: Corner of Menelik II Avenue, Addis Ababa, Ethiopia
Phone Number:
Location: Ethiopia > Addis Ababa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Addis Ababa
#13 Luxury Hotel in Addis Ababa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Addis Ababa 4*
Official Description (provided by the hotel):
Cool off in the thermal swimming pool surrounded by thatched huts at the central Hilton Addis Ababa hotel. Play friends on one of 4 tennis courts and relax with a massage at the health club. Try the specialty lobster at the romantic Jacaranda Restaurant and browse the hotel's shopping mall.… ... more   less 
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Also Known As:
Hilton Addis Ababa Hotel Addis Ababa
Hilton International Addis Ababa
Addis Ababa Hilton

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