One of the best 5* hotels ever been!

Service amazing

I have spent a week in this astonishing five stars hotel in the middle of nowhere for an international conference. Since I arrived at the airport the airport representative was waiting for me at the button of the plane with a limousine. All immigrations formalities were organised by the hotel and I had only to sit in a brand new mercedes with drinks and newspaper.
When I arrived at the hotel, I was impressed by the quality of the product and the friendly smiling staff. During the conference we had a meting room up to 300 people with all hi-tech equipements. The same evening a Gala Dinner for the same amount of people was perfectly organised by the hotel.
During my free time, I had the pleasure in visiting the new phase, just opened at the beginning of december and I was impressed by the wonderful wellness & spa where I was able to regenerate my self. Definitely the hozel is between the best one I have never tried and Africa and I can only recommand it.
Bob

I was staying in hotel and decided to go night club on Thursday night every thing was ok service was poor Bar supervisor lady was rude after some time F&B director of hotel came to speck to me but he was drunk him self so I am not sure that he paid attention to my comment about bar & just after some time he fell down as he was drunk on duty started miss behaving with ladies around it was very disturbing atmosphere specially hotel management staff behave like this then after 2 security guys carry him took him out with his local girl friends that was my experience in safari club of Kempinski in Djibouti 5 star

I have just returned from a week stay at the Djibouti Place Kempinski.

I must say, the hotel is magnificent and I reckon it's one of the best hotel in Djibouti however everything is expensive compare to other cities around the world and the service at front desk are not of a 5 star hotel.

Upon check in, the hotel receptionist did not advised the hotel are under construction and it wasn't mentioned on the hotel website. I checked into a duluxe room overlooking the sea on the 1st floor right next where they are constructing a new wing of the hotel and throughout my stay, there's power surge daily and construction noise. You would think the hotel would inform the guests that the hotel are constructing and ensuring that they are far away from the construction as possible.

The housekeeping staffs are lovely and they clean during the day and then late in the afternoon, however the linens and towels provided smells from deal to not being dried properly. Each evening the housekeeping staff also offer turndown service.

The food is so so. the gym is rather small and it's on the other end of the hotel.

Upon check out, I encountered a problem as I had booked and paid via asiatravel.com and front desk receptionist advised they do not have any negotiated rate with the travel agent and the travel agent did not wired the fund to the hotel therefore I had to pay again. I asked the receptionist why didn't they try to contact me during my stay so that it can be sorted out before I checkout, they have no answered...I think the front desk staff need more training in customer service. I have since contacted the travel agent and they had contacted the hotel directly and I'm awaiting for my refund!!!