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Djibouti Palace Kempinski: Traveler Reviews


Djibouti Palace Kempinski
Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti
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Traveler Reviews

69% Recommend
3.5 of 5 stars 23 reviews
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Very Disappointing

Djibouti Palace Kempinski

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2 of 5 stars
elysium246 5 contributions
elysium246
May 6, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

Understandably so, at $350/night, I had high expectations for the Kempinski Djibouti, especially after reading the reviews on Trip Advisor. There is no doubt that its aesthetics are impressive, but the hotel really does end there.

I must give it to the marketing team, as their pictures of the hotel on brochures make it look spectacular, but the reality is far different.

The food was abysmal; the customer service lacking; and they don't even have an airport shuttle or car service (they had 1 private limo but it was not available).

My tv did not work for the duration of my stay, and it took 3 follow-up calls to the reception to even get someone to come to my room.

There is no wireless internet in the rooms (only the lobby), so you need to use an ethernet cord if you want internet access in your room, and alas, the hotel did not have any available, so I was forced to work down in the lobby in the evenings.

The gym is very small (the size of a standard hotel room), and the air conditioning was not working in the room when I worked out.

As you can see, it was a highly frustrating experience, and the staff were not accommodating to such issues - I am not a fussy traveler, so this review does not come from your typical Type-A personality where they are never happy about anything.

Therefore, I highly recommend against the hotel, especially given the exorbitant cost for little in return. I know the competing hotel is the Sheraton, and I did not visit it, but given it is 1/3rd the cost, yet still arguably nice, I will stay at the Sheraton for future trips to Djibouti.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since September 30, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Best hotel in the all country

Djibouti Palace Kempinski

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5 of 5 stars
aurelax2000 11 contributions
london
Apr 22, 2008 | Trip type: Couples
1/1 found this review helpful

This is the best hotel in the all country. None of the other hotel can try to match it.
We have been rooming around the country and really enjoyed the luxury of this hotel at the end of our stay.
This hotel is really affordable we will never have manage to afford an hotel like that back home.
Food was exelent, we try the buffet wich was quite cheap and so much choice.
Swiming pool area was great.
Only two downside is that the hotel is not closer to the center. (Still not that far but you have to drive)
And the second one is that we get refuse at the entrance of they night club for not wearing appropriate choose, even so the club was empty and we just wanted to go for a drink.

  • Liked — the luxury feeling
  • Disliked — Their rules
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since January 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Luxury on the Red Sea

Djibouti Palace Kempinski

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5 of 5 stars
Rakman 13 contributions
Nairobi, Kenya
Mar 23, 2008 | Trip type: Business
1/1 found this review helpful

Stayed at the hotel for 3 nights in March. It was my first trip to Djibouti on business. The Hotel is excellent and the service is very good. It caters for people from all over the world as there is both a western and eastern influence in Djibouti. I viewed some of the other hotels in Djibouti and this stands out by far against any of the others. The rooms are spacious and the internet access is relatively good as well as free. The pool area is great and right on the sea overlooking the port. After a day of work its a nice place to relax. The gym is small but well equipped and the restaurants are good. I was impressed by the friendliness of the staff which I beleive is some of the best I have seen on business trips. While not cheap I would reccomend the hotel for any business travel to Djibouti as well as a weekend away if you are close by.

  • Liked — The Room quality, pool area and the service
  • Disliked — Cant complain about anything
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since January 10, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Service

Djibouti Palace Kempinski

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2 of 5 stars
IvorMotif 1 contribution
Addis
Feb 29, 2008 | Trip type: Business
1/1 found this review helpful

Whilst on the whole the room was well equipped, pool and business centre were worthy of the stay I have to say that the service left a lot to be desired.
After waiting over 50 minutes at the poolside snack bar for a wrap and a drink (and almost missing our flight connections) and despite 3 reminders that we had a flight to catch, we were surpised to be told that we were in the wrong for choosing to place our order with the weaker of the two waiters!!!!
Also after returning late afternoon to find our rooms had not been cleaned we were told it was our fault because we had left the 'do not disturb' sign on the door. Absolutely NOT TRUE at any time during the stay.

  • Liked — pool area
  • Disliked — customer service
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since February 29, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Great pool scene, Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Loved it!

Djibouti Palace Kempinski

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5 of 5 stars
world5 1 contribution
Massachusetts
Jan 22, 2008 | Trip type: Family
1/1 found this review helpful

Our family (my wife and our 3 young children) spent 5 days at the Kempinski last summer. It was an excellent experience. The service is very pleasant and efficient.
The pool is lovely. The water is cold and the kids would not get enough of it. What a better way to spend a HOT afternoon outdoor!
The food was really good, especially the breakfast buffet. The staff at the restaurant are very family-friendly .
We've always loved going to Djibouti. We'll defenitely go back to Kempinski.

Al

  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since January 22, 2008
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Djibouti Palace Kempinski Address

Ilot du Heron | P.O. Box 1960, Djibouti, Djibouti