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“The building is fine, staff lets it down” 2 of 5 stars
Review of Djeuga Palace

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Djeuga Palace
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Avenue Narvick, Yaounde BP-2659, Cameroon   |  
Hotel amenities
Ranked #8 of 17 Hotels in Yaounde
Sydney
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“The building is fine, staff lets it down”
2 of 5 stars Reviewed January 7, 2013

I stayed here for 3 nights arriving from Zurich on the Swiss Air flight which arrives late. Check in fine. Correspondence by email for booking is fine too. I asked for a high floor and a premium room as I'd read about noisy disco on ground floor - so it was relatively quiet up high. No bottled water available in the rooms - empty room fridge and restaurants/bars closed as flight arrived late. Staff initially refused to supply bottled water - took a lot of pushing until a security guard opened a store room on the 1st floor. Staff were generally pretty poor/lazy - you'll need to be assertive to get things done. I asked to send a postcard when I checked out and they wanted $US100 to do it for me. Room is functional - tiled floor, hard bed but comfortable, air-con worked ok, windows opened and I felt secure enough. A good African hotel. A currency change office in the hotel is handy. Take Swiss Francs/Euros/USD. Location is pretty central but I arranged my own driver instead of taking hotel shuttle 45 mins from Airport.

Room Tip: Ask for a high room to reduce noise and email ahead for bottled water in your room.
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  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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91 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
New York City, New York
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed August 23, 2012

Had to particpate in a meeting in Yaounde recently and the two options where either to stay at the Hilton or Djeuga Palace. Since the rest of my team chose to stay at the Djeuga, i stayed as well. Firstly, i found Yaounde chilly and we all needed light jackets and sweaters especially at night - i didn't anticipate this for August in Central Africa, so be prepared - it is indeed the city that is surrounded by hills!

The hotel staff were very friendly and helpful. They go out of their way to assist. The hotel is clean, rooms are roomy and each has a refridgerator. Having read the reviews, we requested for rooms on the 6th floor and up, as well as at the back - so were not disturbed by the club or street noises. The first night we arrived however i was shocked to see young girls 'hawking their trade' right inside the hotel lobby. They sat in groups on the chairs and i asked the hotel staff, why they don't ask them to stay outside and the reply i got was that - they just come right back in? So they had given up and let them seat inside the lobby. Someone complained of several knocks on his door in the middle of the night - which also could mean that they get on the elevator, go to different floors and solicit door to door?

The carpets in the meeting rooms and hall ways are old, dusty and leave a lingering, moldy and musty smell around.

The lunch had a good variety but the breakfast was the same - though the range of selection gave a lot of choices and included, fruits, cold cuts, breads, a la carte eggs, sausages etc.

I hope my review doesn't come across as unhappy, because i did enjoy my stay at Djeuga and had already become acquainted with several helpful staff at the hotel.

Room Tip: Ask for rooms on the 6th Floor and up, as well as at the back
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 9, 2012

The pros: internet works, hotel staff are friendly, rooms are OK, cleanliness is good.
The cons: how to keep that list short.... struggle struggle... you cannot control your room temperature and even when you turn off the AC totally it still blows, everywhere else at the hotel is cooled as if they were conserving meat there. Coffee is not good, might as well bring along your own and ask for hot water. Bedding is good BUT sleep quality is not all about the bedding... no matter what side your room is you will wake up at 3 AM to the sound of the base, now if you're on the street side, your tossing and turning trying to sleep will extend till around 6AM because of the taxis honking, fights, loud arguments, exploding laughs in the street. Not the best recipe for a working day next. On top of that it's quite expensive both compared to what's on offer in town and to the value you get for it.
My recommendation: avoid

Room Tip: Pick the highest floor possible to the pool side, otherwise sleepless nights guaranteed.
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  • Stayed May 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Yaounde hotels

USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 23, 2012

I just returned from a six-night trip to Cameroon and spent the entire stay at the Djeuga Palace. The first night and all subsequent nights I was awoken at 3 or 4 a.m. with taxis honking their horns in an extended serenade outside my window. Colleagues on the opposite side of the hall heard the nearby nightclub thumping into the wee morning hours as well.

The hotel provide no complimentary bottled water nor was there a kettle for boiling water available in the room. Although housekeeping cleaned my room daily, they often forgot to provide clean towels. When I would call downstairs to inquire about anything, the phone had to be passed from person to person until finally someone spoke enough English to understand what I was asking. The restaurant prices, particularly the breakfast (which was not included in the room rate), were outrageous.

The undercurrent that amplified these minor inconveniences was the rudeness and/or aloof attitude of the majority of the staff. A little bit of hospitality in these situations goes a long way, and this was totally absent. Inquires and requests were instead met with scowls (literally). How this hotel is ranked #5 in this big, bustling city is a mystery to me.

I am an experienced traveler for both work and pleasure and normally do not write reviews (because most places are totally fine, even in developing countries), but this hotel was so lacking of the basic services for this price range of hotels, I felt that I must write something so that others would be forewarned.

Room Tip: Try to be in a room on an upper floor, as this may help the outside noise level.
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  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 25, 2012

Despite staying at the hotel less than 5 months ago I was amazed to see how things have deteriorated at the hotel.

Firstly I found the reception staff most unhelpful and rather sirly. They spoke very little English too which did not help. They had huge issues with their credit card machine which was in pieces yet they still insisted on using it. Subsequently they had no proof that my payment was processed despite me being advised electronically immediately. They kept me waiting for over an hour while they verified it with the bank as they refused to take my document as proof.

The rooms aren't much different and if anything they need a good paint. I am not sure if it was just my bathroom but the drains stunk of urine.

From the wonderful breakfast that was served a few months ago this time it was dismal to say the least with very little on offer and no one working/cooking at the egg station. They tried to charge me full American breakfast charge for a cup of tea and fruit, muesli and yoghurt.

No English tv channels are available any more in the hotel.

Must say most disappointing

  • Stayed January 2012, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 20, 2011

The Djeuga Palace is centrally-located and therefore convenient for some excellent restaurants and bars. The rooms are smart and clean and the hotel feels very safe indeed.

Room Tip: Higher floors are quieter.
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  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uxbridge, United Kingdom
Top Contributor
218 reviews 218 reviews
54 hotel reviews
Reviews in 34 cities Reviews in 34 cities
163 helpful votes 163 helpful votes
2 of 5 stars Reviewed September 13, 2011

This was my 3rd visit in a year and how standards have dropped.
I checked in at 10.30pm after travelling from Lagos since 6am. I asked if the restaurants were open but was told they closed at 10.30. I was told to call room service but when I tried there was no answer. I went to reception to be told that room service also finished at 10.30.
I then asked if there was any way they could get me some food and one word answers of no greeted every question. I had to beg one of the bell boys to cross the road to bring me a bottle of water. All during this process I was being hassled by a prostitute who the staff seemed to know very well and laughed as she continued to bother me.
At breakfast the next day i was appalled to see that a women with a large dog was allowed to bring it in food areas and then proceeded to allow it to mess in the flower beds next to the pool. What if children were to play there? A disgrace.
The swimming pool was filthy.
They claim to be an international hotel but everything is in French. None of the restaurant staff spoke English so I had to guess what to eat for dinner each night.
I will certainly not be returning for a 4th visit

  • Stayed September 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Djeuga Palace

Address: Avenue Narvick, Yaounde BP-2659, Cameroon
Location: Cameroon > Centre Region > Yaounde
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 17 Hotels in Yaounde
Number of rooms: 153
Official Description (provided by the hotel):
Located downtown Yaounde. 153 rooms and suites. Free airport shuttle. Visa Card accepted. car rental, exchange counter, business center, Wi-Fi system, discotheque, casino, swimming pool, fitness area, meeting rooms (up to 250), cocktail lounge, buffet restaurant, a la carte restaurant (French chef). ... more   less 
Also Known As:
Djeuga Palace Yaounde

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