This hotel is very nice the building itself is excellent the rooms are great its a really nice hotel BUT the service is the worst ever I have experienced so far keeping in mind this is a 5 STAR hotel. The staff does not speak English specially room service, housekeeping and laundry no English and very rude they just laugh at you.when your speaking with them.
Let me give you an example: Room service orders come in around 2 hours with something always missing. One time I ordered dinner at 8:30pm it came at 11 ! Yes of-course I called them to follow up but you don't get anywhere. I must admit someone called me to apologies but that's besides the point I waited until 11!
They take your clothes to the laundry without you telling them to obviously bring you the bill later.
The do not put for you a new bottle of water its just the one.
In the lobby cafe you ask for the menu 3 times and wait 15 mins till you get it.......
This hotel needs to revamp its service.
Oh the printer in the business center never worked during my 4 nights stay.
I asked for an airport transfer they could not help me.
A really funny hotel when it comes to services.
Do not get me wrong nice clean rooms good food if you get it
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- Also Known As:
- Talatona Hotel Luanda