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“Good location, good hotel.” 4 of 5 stars
Review of The Kingdom at Victoria Falls

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The Kingdom at Victoria Falls
3.0 of 5 Resort   |   1 Mallet Drive, Victoria Falls, Zimbabwe   |  
Hotel amenities
Ranked #10 of 12 Hotels in Victoria Falls
Coromandel, New Zealand
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good location, good hotel.”
4 of 5 stars Reviewed July 1, 2014

We stayed at the Kingdom Hotel for 3 nights in June 2014. The hotel looks like something from Indiana Jones! The room was big and quite comfy apart from no heating (it was winter time) and had to ask for an extra blanket. The bathroom had a bathtub with shower over it and a plastic show curtain which I didn't like. The lighting was dull (as is with a lot of hotels) and I ended up removing the lightshades in the bathroom to get a bit more light. Our room was right next to the dining room so was a bit noisy and also on the ground floor so had noise from upstairs as well(chairs being dragged across the floor). Breakfast was included with the room - this was very nice and a good selection. For lunches and dinners we went to a restaurant near the casino (which is part of the hotel complex) - much cheaper than the hotel meals.There are a couple of souvenir shops, a chemist and bars there too. Quite expensive in Victoria Falls as they use $US. The location is good and within walking distance to the Zambezi River Bridge (about 25mins) and Victoria Falls township(10mins). Very nice grounds, pool and outdoor bar and sitting areas.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, July 15, 2014
Dear Hobart

Thank you for posting a review on The Kingdom at Victoria Falls.
It is pleasing to note that you enjoyed the breakfast, the grounds, pool, outdoor bar and sitting areas.

We appreciate your feedback on the lighting in the room and the shower curtain, these will certainly be looked into. We will also look into the issue of the noise as it is important that our guests enjoy a peaceful stay with us
Regards

Michelle Gapara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Cape Town Central, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2014

Thought that I would not like this hotel but. ..... Really loved my couple of days at this hotel. The service was great and staff really friendly.... But not friendly in a false way. Thanks once again. .... Will be back.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, July 15, 2014
Dear Mr Jacobs

We are glad that you loved your stay with us! The service and genuinely friendly staff.
We certainly look forward to hosting you again in the future.
Regards

Michelle Gapara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oudtshoorn, South Africa
Top Contributor
87 reviews 87 reviews
43 hotel reviews
Reviews in 49 cities Reviews in 49 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 25, 2014

Very friendly staff, they try to help with a smile which is already a big bonus! They cater for groups, e.g singing and performing when a group arrives, same at dinner, they perform just for a group, as individual you feel a bit neglected. But I can live with that. The dinner was not so very good, at least not for the price they charge. But then, I feel that the whole of Zimbabwe is overpriced for what they offer. Try not to have a room on ground level as you hear very good all noises from your neighbour upstairs. The room was quite dark and I hate a bath-tube with a shower and plastic curtain. You can walk from the hotel towards the falls which is nice, however they could have indicated how to get there a bit better. Overall, a good hotel, very good trained staff, good location.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, July 15, 2014
Dear Stefaan

Thank you for posting a review on The Kingdom at Victoria Falls.

We have noted the comment that you made on the dancers catering for groups and will look into ensuring that individuals are catered to as well.

We will certainly look into improving the lighting in the room and the issue of the plastic shower curtain.

Management is also looking into the exact cause of the noises that you heard during your stay.

We thank-you for the feedback that you posted on your stay.

Regards

Michelle Gapara
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed June 22, 2014

The hotel is perfectly located for access to Victoria Falls National Park and the adrenaline-pumping activities taking place on the bridge between Zimbabwe and Zambia.
It has a decent restaurant, as well as a guest restaurant - Spur. Neither is fantastic.
There is also a casino on site.
Wifi is good, though not equally so in all parts of the restaurants.

Room Tip: Difference between cheap and expensive room is the terrace. Rooms closer to the reception have bet...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, August 19, 2014
Dear Bojan Nenadic

Thank-you for reviewing the Kingdom at Victoria Falls amongst other locations in Victoria Falls.

We are glad to note that you found the back gate here at the hotel that leads to the Victoria Falls and activities’ lookout convenient.

Your comment regarding the Spur restaurant will be passed on to their Management.

Regards

Michelle Gapara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Indiana
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 22, 2014

We enjoyed our stay at The Kingdom Hotel. The staff were very friendly & helpful. Breakfasts were fantastic. The concierge service was very helpful with whatever we needed and the staff were also very helpful with booking excursions in the area. The hotel restaurants were great as well. We enjoyed the antics of the monkeys, baboons, warthogs & mongoose that occasionally visited the hotel grounds.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, August 19, 2014
Dear Tracy 801213

Thank you for posting a review on your stay at The Kingdom at Victoria Falls.

We are happy to learn that you found the staff very friendly and helpful and that the breakfast was fantastic. It is also pleasing to note that the staff in the hotel activities’ booking office, Adventure Connection were helpful with booking your excursions. The hotel is located in the Victoria Falls National Park and travelers such as yourselves will enjoy the animals that you mentioned in your review.

Regards

Michelle Gapara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
80 reviews 80 reviews
33 hotel reviews
Reviews in 45 cities Reviews in 45 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 21, 2014

When we first returned from our trip to Africa, I was too tired out to post reviews, but three months have passed and I have come back to say that I absolutely loved this hotel. I recall some trouble with wifi and pressure from touts (outside the hotel) but no other negatives come to mind. There were many positives - excellent design, artworks, furnishings, service, a great bar, a lovely pool and a big feeling of safety and security to really rest and relax. THANK YOU to all staff, who made our stay so perfect.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, July 15, 2014
Dear Cecilia

Thank you for posting a review on The Kingdom at Victoria Falls.

It is exciting to learn that you absolutely loved every moment with us! It is our sincere desire that all our guests experience The Kingdom at Victoria Falls as you did.

We have passed on the information regarding the touts to the relevant Tourism authorities. Be assured that we will continue to work on improving our WIFI system.

Regards

Michelle Gapara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

What an amazing arrival, a traditional dance/singing group was at the entrance, performing for the guests arrival. The hotel is well designed, my room was a good size double ensuite and very clean.
For guests wanting to book extra experiences, such as sun downers, safari drives etc. there is an activities office in the entrance hall.
Victoria Falls is only a short walk from the Hotel. You can even walk across the bridge into Zambia from here.
I had a truly amazing time, spending some time relaxing by the pool, the waiter even brought over a towel for me.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Guest Relations Manager at The Kingdom at Victoria Falls, responded to this review, June 20, 2014
Dear PaulaTeasdale
It is pleasing to note that you enjoyed your experience with us at The Kingdom at Victoria Falls from the time you arrived.
We are glad that you had a truly amazing time with us and managed to relax.
We hope to see you back in the future.
Regards
Michelle Gapara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kingdom at Victoria Falls

Address: 1 Mallet Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Kingdom at Victoria Falls 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
The Kingdom At Victoria Falls Hotel Victoria Falls
Kingdom Hotel Zimbabwe
Kingdom Hotel Victoria Falls

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