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“Wonderful holiday” 5 of 5 stars
Review of The Kingdom at Victoria Falls

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The Kingdom at Victoria Falls
3.0 of 5 Resort   |   1 Mallet Drive, Victoria Falls, Zimbabwe   |  
Hotel amenities
Ranked #10 of 12 Hotels in Victoria Falls
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Wonderful holiday”
5 of 5 stars Reviewed April 11, 2013 via mobile

Stayed at The Kingdom for 7 day it is a gem in Africa. Greeted with a drink staff are very helpful and friendly. Rooms are spacious and very clean. Food was excellent overall. The hotel made our holiday special coz of its excellent customer service. We will definitely returning to kingdom and would highly recommend it. It right next to the fall and ver central so you can save money on taxis. We loved the hotel. Gardens are well maintained and green.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Cape Town Central, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2013

We stayed at The Kingdom Hotel for 3 nights in February 2013. Although the weather patterns varied from day to day it didn't bother us in the least and we thoroughly enjoyed ourselves. A cheap plastic poncho will keep you dry and give it to one of the villagers when you leave. Our room was near reception and it was lovely with beautiful views across the lake, bar and pool area. Try and get the 2nd floor because you will be less bothered by the monkeys – we were warned about them but they never came close to our balcony. The room was spotless, cleaned every day and our sheets were folded down in the evening. I read so many complaints about people who stayed too far from reception and it really isn’t that far. If you are elderly I would suggest you request a room closer to reception. A short walk to the gate at the bottom of the hotel will lead you to the gauge within 5 minutes and the entrance to the falls within 10. If you are fussed about leaves brushing your feet then wear long pants but I was in slip slops and shorts and it was fine. Yes, there are villagers who will bother you along the way but their goods are really cheap (far cheaper than at the market) and picked up quite a few bargains. Get to know their names and they will eventually leave you alone. They asked for payment in SA Rands (but USD will do but they calculate 10 to 1) and were willing to trade for shampoo, soap, old clothes and shoes. We bought some beautiful carvings for next to nothing but take something to trade with. We had breakfast at the hotel which I thought was more than substantial and ordered room service on one of the nights at the hotel. You can get a really good club sandwich with chips for about 8 USD which was quite reasonable – it was a substantial meal and you can easily sit and have it out by the pool if you prefer. The buffet at the hotel in the evening was approximately 25 USD for a three course meal which is pretty good given the amount of food you can eat. We didn't have the buffet because but it looks fabulous. Staff lovely and friendly but I agree… reception at the hotel needs to be improved. The morning we were leaving we left to see the falls just one more time and we arrived back at 10 to find our room locked. Not a big deal but no message on the door to say we had been locked out. All in all a lovely experience at the Kingdom Hotel and we will be back. We booked our excursions before we got to the falls and we found most of them to be booked out. You have to do the river cruise (lovely drinks and snacks on the house) and steam train (with drinks & snacks) and although I was not aware of the lovely surprise waiting for me - a holiday flip over the falls is just too magnificent for words.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 5, 2013 via mobile

We really had an awesome time and the location was ideal close to all the places we wanted to visit. The staff were very polite and helpful too. We experienced a few glitches with the aircon but it eventually got fixed. No mosquitoes considering there is a lot of water surrounding the lodge which was good. Breakfast was really good with a wide selection to choose from. Good value for the amount we paid.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dudley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 5, 2013

The Hotel is well situated for visiting the Falls independently and also within easy walking distance of the town center.

Staff were most helpful, good food was served, the cleanliness was acceptable and security was very evident.

One criticism is concerning the hotel's nominated airport transfer service. The representative who accompanied us from the airport spent the whole time trying to sell tours that were not wanted, she failed in the execution of her duties and tried to remedy her mistakes 2 days later.

The Kingdom Hotel should review this aspect of the service they offer. This agent/sub-contractor is operating at a lower customer service level to the rest of the hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ottawa, Canada
Top Contributor
101 reviews 101 reviews
36 hotel reviews
Reviews in 46 cities Reviews in 46 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed March 31, 2013

This hotel is well located for a visit to Victoria Falls as it is within walking distance to the falls and the centre of town. Clean with good service and secure also offers wifi (not always working well). This is not a safari hotel as it is large and has a casino. Food was good and staff very attentive.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manila, Philippines
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 22, 2013

The breakfast was good, the room was comfortable and had a nice balcony. Was dissapointed that the wifi was Not working well.
The staff was helpful and the victoria falls was not far from this hotel.
Yes i will go back again to this hotel. Sorry cannot say if its good value for money because we were in a tour grp. I have no idea about the rate of the room.

  • Stayed February 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 20, 2013

We stayed here two nights and found it to be very comfortable. It was low season ("winter") so not many people in the hotel and the restaurants (in the casino area) were all but empty.

The staff was very helpful and friendly, and it is a short walk through the hotel grounds to the entrance to the Falls. You can also book additional excursions at the front desk.

We ate an unmemorable breakfast in the buffet area and deemed the dinner in the main hotel area to be too expensive for the meal so opted for a restaurant in the casino.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Kingdom at Victoria Falls

Address: 1 Mallet Drive, Victoria Falls, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Kingdom at Victoria Falls 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
The Kingdom At Victoria Falls Hotel Victoria Falls
Kingdom Hotel Zimbabwe
Kingdom Hotel Victoria Falls

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