The ambience of this hotel makes the glitches in its system worth ignoring. Glitches: The main dining area, the buffet, is a long walk from the lobby area; the hotel is not very handicap friendly - almost every hall had steps and there were no ramps; and maintenance was slow. Even so, I would go there again in a heartbeat if I had the chance.
My 22-year-old granddaughter and I stayed there several days as part of a tour with Vantage Travel. Both of us were enchanted. We were greeted by a porter in a pith helmet and ¾-length white jacket resplendent with medals. The lobby is a step back in time and the public rooms are beautiful. Just imagine, you can stand on the porch and see the Victoria Falls Bridge or you can follow the hotel's private path to the Falls themselves. The grounds are immaculate and beautifully landscaped.The biggest danger is the animals. We saw warthogs and guina foul wandering the grounds.
We found the buffet to be worth the walk. There was a variety of food and drink to please the adventurous eater or the fussy eater. The food was beautifully presented and staff were there to assist. I did not take time to eat on the porch, but it looked very inviting, especially at High Tea. The grand piano in the lobby was played during the afternoon and again in the evening. The Bar looks as if it had not changed since it was built.
Our room was lovely. My mosquito netting fell from the ceiling one morning, and it took the intervention of our tour guide to get it back up, but it was up before bedtime. There were not enough electrical outlets conveniently place, but after all, this is a Victorian Hotel, even though it has been upgraded.
The hotel is walking distance to the little town of Victoria Falls and the train stops right across the road from its entrance.