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“Beautiful hotel” 4 of 5 stars
Review of The Victoria Falls Hotel

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The Victoria Falls Hotel
5.0 of 5 Hotel   |   2 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe   |  
Hotel amenities
Ranked #7 of 12 Hotels in Victoria Falls
San Antonio, Texas
Top Contributor
77 reviews 77 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
60 helpful votes 60 helpful votes
“Beautiful hotel”
4 of 5 stars Reviewed January 26, 2013

This was our last stop on a 3 week visit to South Africa and Zimbabwe. The hotel is old and graceful, reminders of a time gone by. Strolling around the grounds and looking at all the pictures and history on the hallway walls could fill most of your time. We loved our stay. The staff is friendly and helpful. We enjoyed dinner and drinks on the terrace every evening because the view is so lovely. Enjoyed the breakfast buffet outside in the early morning.
Watching the monkeys, warthogs and mongoose run around the grounds is entertaining and totally enjoyable.
The rooms are large and roomy but could use some updating, especially the air conditioning units. They work but are hard to figure out and control.
Be sure to do the falls walk. It's wet but worth every minute. We also did the helicopter ride over the falls. It helps you get a perspective of just how large they are.
Staying here was relaxing and a great way to end our trip.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,114 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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florida
Top Contributor
106 reviews 106 reviews
33 hotel reviews
Reviews in 48 cities Reviews in 48 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed January 25, 2013

We stayed for 2 nights and enjoyed everything from the wonderful greeting on arrival to dining on the outside Stanley Terrace. The hotel has a great location to the falls & to the park. Take a safari in the park where you have the chance to see the Black Rhinos. We saw 4 of the 8 with a baby! You can plan your activities in the main lobby. Our room was a quiet corner room and the decor was beautiful.

Room Tip: request the corner room #56
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Exeter, England, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

The warm welcome we received at this wonderful hotel made up for the arduous wait at Vic Falls airport to obtain our entry visa. At Reception, we were greeted with cool, refreshing mint-scented towels and a refreshing glass of what I think was elderflower cordial.
We liked everything about this hotel: the grounds (saw monkeys and a family of warthogs), the pool, the views of The Falls, the buffet breakfast and the friendly, attentive, very professional staff. They seemed genuinely pleased to have us there. This hotel struck us as a very well-run establishment, with the staff well-trained.
It is possible to walk to The Falls from a gate in the grounds, and Gibson - the guard - will accompany you part of the way. (Do give him a tip. He is so nice). Beware of the traders. They are a nuisance and very persistent, although we did not find them threatening.
Some other reviewers have commented that the bedrooms and bathrooms are a little shabby. We did find them very clean. It should be pointed out that this is a colonial hotel, steeped in history. This grand old lady is bound to have a few wrinkles. But so what? Like a good wine, she has matured beautifully! We were so glad that we chose this hotel.
Two suggestions: Do try the High Tea one afternoon. You will get a three-tiered cake stand packed with dainty sandwiches, scones with jam and cream and delicious cakes. Skip lunch if necessary! Also, there is a guy at the hotel entrance to welcome you (don't know his name). His jacket is full of pin-on badges guests from all over the world have given him. So take one along!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Estes Park, Colorado
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

On a trip to Botswana, Zimbabwe, and South Africa with Vantage Travel, I experienced one of the best hotels where I have ever stayed in my world travel. The Victoria Falls Hotel was beautiful, comfortable, well located, and extended toward the Victoria Falls itself. Breakfasts/dinners were outstanding, the rooms were incredible, and the location was even had an art museum. The staff was friendly, informative, and efficient. My photos of this location bring wonderful memories to me as I review this outstanding hotel. If I ever travel to Victoria Falls again by myself, I know that the Victoria Falls Hotel will be my priority!

Room Tip: Choose a room with an outstanding view out toward the open area surrounding the Victoria Falls. Suit...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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USA
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 18, 2013

Just returned for a 6 week journey. One cannot compare this location with anything else in the falls area. That and the superb staff almost over ride the conditions of the rooms and especially the bathrooms. there is only one outlet available for charging your electronics and I (70+ yrs) had to crawl under the desk to get to it and choose between hair dryer or charging battery for camera or charging phone, ipad. Hit my head once and learned a lesson! Bathrooms are so worn and cracked and yellowing, the owners should be embarrassed. Was given a frayed and stained robe which was quickly replaced with my note. Food is OK but like the maintenance staff service, the wait service is perfection. Good wine list. Bed mattress should have been replaced like the bathrooms, years ago.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 18, 2013

No regrets staying here. I was expecting it to be quite run down but really there was only the odd frayed carpet. Everything else looked in good condition. It is a unique hotel colonial hotel oosing history. The decoration is really plush with massive paintings of british royalty, names for all the rooms and smartly uniformed staff everywhere.
The location is great. You cant see the falls but can see the spray from them in the distance. It took us about 20 mins to walk there.
The room was old-fashioned with a shower above the bath, but that was all part of the charm. The room was air conditioned and we found we did not need to use the mosquito net over the bed.
It is a large hotel so we needed to walk a few minutes to get to the pool and the breakfast area. Breakfast was plentiful and held outdoors. The only thing I did not like was the bees all over the sweet pastries, but I just avoided choosing those.
The service was excellent. We ate in various parts of the hotel and the food was top quality.

Room Tip: Our room had a great view of the garden and spray from the falls - worth requesting.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
123 reviews 123 reviews
30 hotel reviews
Reviews in 58 cities Reviews in 58 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 18, 2013

This lovely "old lady" still has some wonderful historical touches, but needs much help if she is to be considered among her sisters in other parts of the world.

Plumbing fixtures and overall bathrooms need to be updated and modernized. Electrical outlets are insufficient and need to have options other than Zimbabwean capabilities. All exterior painted concrete flooring Ned's to have sand put in the paint (prior to painting) to provide some traction, as otherwise the grounds are like ice rinks with the guest sliding constantly. Door locks need to be replaced.

The Livingstone Restaurant is overrated. Lovely room, decent though spotty service. Inconsistent quality of food. Not worth the pricing scheme.

Room Tip: Request the new wing, and see the room first if possible.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Victoria Falls Hotel

Address: 2 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Victoria Falls
#5 Romantic Hotel in Victoria Falls
#6 Luxury Hotel in Victoria Falls
#6 Family Hotel in Victoria Falls
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Victoria Falls Hotel 5*
Number of rooms: 176
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Also Known As:
Victoria Falls Hotel

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