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“Colonial and elegant” 4 of 5 stars
Review of The Victoria Falls Hotel

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The Victoria Falls Hotel
5.0 of 5 Hotel   |   2 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe   |  
Hotel amenities
Ranked #7 of 12 hotels in Victoria Falls
Cheltenham, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Colonial and elegant”
4 of 5 stars Reviewed November 25, 2012

This historic hotel has a beautiful setting. The public areas are truly lovely and the staff charming and helpful without being obsequious. All the meals we had were delicious and excellently presented. It's a shame then that we felt let down by the bedrooms, which need upgrading into the 21st century. The rooms (bedroom and lounge) were a reasonable size but the bathroom was small with no storage space. It's difficult to believe that such a hotel does not have a fridge in the room and that the very noisy airconditioning was so ineffective - but we'd go there again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Top Contributor
546 reviews 546 reviews
179 hotel reviews
Reviews in 256 cities Reviews in 256 cities
408 helpful votes 408 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

The history and location make this a good stay, although pricey. Rooms are good but aged. My AC and TV kept going off likely due to dated electrical wiring, staff good and offered to move me but I waited until next day (upgrade). Free wifi, staff good, several places to eat. I enjoyed the age of the hotel but hopefully some internal changes can be done with time,

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
163 reviews 163 reviews
13 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed November 22, 2012 via mobile

Realizing this is Zimbabwe and a major tourist spot (Victoria Falls) and you're coimg off roads with a very arid landscape, this hotel is an oasis ! Dirt, dry dry and very sporadic people walking, there is no relief until you're here.
Hotel has a British colonial era feel; you're almost feel Dr Livingston and Stanley will be dinning there. Grounds are peaceful and comfortable to walk. Don't worry about the warthog family strolling the grounds. Different sitting rooms or areas are so inviting; read the many hallway memorabilia !
We were in updated renovated rooms; try and get these unles you are accustomed to no a/c, open windows & bugs. Bath amenities are ample & refreshing. Service is always with a smile; excellent to a fault. Guest Services is always responsive but not timely.
Food buffets are good .... Breakfast and Diner selections superb. High Tea of the patio excellent; a must to do.
As a side almost Victoria Falls and then history.

Stayed November 2012, traveled with friends
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Abbotsford, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 19, 2012

On our bucket list for many years, the Vic Falls Hotel did not disappoint. Elegance, style and charm grace the rooms, the curved staircases, the courtyards, the staff- all added to a very fine stay. Proximity to the Falls themselves is important - the view, the nearness, not having to face the street busyness. Going very early, 6:30, is a good idea, before the hordes arrive. Viewpoints are small, it's nice not to be hurried or hassled. High tea a treat, and breakfast always delicious with personal service for the cooked items. Good to see the informal craft market has returned. An excellent place to buy curios - don't forget to visit the women's stalls, they are delightful just to chat with. Found the staff helpful and very concerned when I fell and hurt my knee. Each and every one was concerned and asked if they could help me. The hair dresser's salon also a treat! Will return one day if we can.

Room Tip: An inside room looking out into the courtroom is a good choice.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, North Carolina, United States
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 16, 2012

The grounds are magnificent and the convenience is excellent. For the most part the staff are helpful but they are quick to say "yes" and yet do not always fulfill the request. Our room was well appointed yet needs to be updated. The food was mediocre. I would suggest to others going to Vic Falls to look at accommodations on the Zambia side of the river.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport, Connecticut
Top Contributor
80 reviews 80 reviews
28 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed November 9, 2012

You must stay here more than one night to appreciate this place. I felt like I was walking into a movie set of a 19th century safari story. Unfortunately, I had only one night here, as part of a small Road Scholar group. One needs time just to appreciate this old but well-maintained gem. The property is spread out, and one must do a lot of walking to get from room to restaurants to grounds (not a complaint), I found the staff to be very welcoming. The buffet in the Jungle casual restaurant, away from the main reception area, was excellent and abundant. Dancers and drummers entertained the evening we had dinner. "Vancana"'s review of this property is excellent, and I defer to him/her.

Room Tip: Rooms vary, so it depends on what you want to pay and what is important to you. I was just fine in...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alicante, Spain
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 9, 2012

The location of the hotel and its grounds are second to none.
Reception rooms, restaurant, bar are all beautifully appointed and very pleasant.
Staff are friendly and helpful.
The rooms however, although comfortable, are in desperate need of a major overhaul to bring them up to current standards of a top level hotel.
Overall we were happy with our stay in the hotel because we spend practically no time (except to sleep) in the room.
The hotel needs a major room investment program to bring the quality of the rooms in line with the rest of its offering and standard of service.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Victoria Falls Hotel

Address: 2 Mallet Drive, Victoria Falls PO Box 10, Zimbabwe
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Victoria Falls
#4 Family Hotel in Victoria Falls
#5 Romantic Hotel in Victoria Falls
#6 Luxury Hotel in Victoria Falls
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Victoria Falls Hotel 5*
Official Description (provided by the hotel):
For more than a century, The Victoria Falls Hotel has been the address of choice for Royal Families, statesmen, celebrities and discerning travellers as it occupies a fine location from which to explore the magical wonders of untamed Africa. From the thundering Victoria Falls at its threshold, to the big 5 that roam freely less than 5kms away, the “Grande Dame” provides an experience like no other. Less than a ten minute walk away from the Victoria Falls Rainforest, this is one hotel that can truly claim to be unique.The Victoria Falls Hotel’s grand Edwardian architecture evokes the spirit of a bygone era. The courtyard and entrance completed in 1915, with flowering shrubs, palms and stately mango trees picturesquely reflected in the water lily ponds. The chic elegance of the marble floored reception area sets the tone for the style and sophistication synonymous with The Victoria Falls Hotel. Many a guest has marveled at the magnificent views seen from The Victoria Falls Hotel and the experience begins with the sun rising beneath the mist of one of the seven natural wonders of the world. Combining old-fashioned, traditional elegance with warm and welcoming decor, the main lounge provides a perfect backdrop for relaxing with friends, whilst the Bulawayo Room offers serenity and seclusion in surroundings of exceptional comfort and luxury. There’s a well-appointed curio shop specializing in colonial memorabilia. The Palm Lounge, bright and cool, is a quiet and secluded corner in which to relax, read or write. Throughout its many corridors and alcoves, the hotel’s long and fascinating history is depicted through photographs, posters and artistic impressions, reflecting the past glories of the empire. The quaint Chapel, built in 1929, has been the venue of many weddings and The Victoria Falls Hotel remains a favourite destination for honeymooners from around the world. Echoing its glorious past, The Victoria Falls Hotel’s traditional rooms and suites are truly a 5 star experience. Style and sophistication are trademarks of the hotel’s executive suites, which are luxuriously appointed with decor being warm, inviting and rich with tradition. Deluxe guest rooms are spacious, well-appointed and furnished in traditional Edwardian style with an "out of Africa" feel. All rooms are air-conditioned with every modern amenity including digital satellite television, direct dial telephone and a personal safe. Cast-iron, roll-top bath tubs in the stables wing rooms and suites turn the bathroom into a haven of sumptuous relaxation. All three restaurants have ideal locations, making dining around the hotel a memorable experience. Lavish buffets at the casual Jungle Junction restaurant are but one of the many choices for breakfast and dinner. Stanley’s Terrace is an excellent option for light meals throughout the day and is an absolute must for the infamous High Tea served every afternoon, with spectacular views of The Victoria Falls Bridge and the Falls themselves. Later, enjoy the hotel’s legendary cocktails or a gin and tonic in Stanley’s Bar while listening to the roar of the mighty Falls. Evening dining at the open-air jungle Junction restaurant offers an unforgettable experience with a fusion of flavours of Africa. Entertainment from ethnic groups epitomises the spirit of Africa; Jungle Junction is the ideal venue for incentive groups. Enjoy dinner and dancing in the elegant, Edwardian Livingstone Room, with classic a la carte and table d’hote menus. Whilst the Livingstone Room reflects the century old hotel’s style of grandeur and opulence, the dress code has been slightly relaxed for the convenience of the guest and it is no longer essential for gentlemen to wear jacket and tie for dinner. A fine selection of wines and liqueurs are available to complement the chef’s wonderfully innovative creations. Cool off and enjoy the splendour of the glorious colonial swimming pool set amongst the beautiful landscaped gardens, overlooking the famous Victoria Falls Bridge with the Batoka Gorge below. Massage treatments are available in the airy gazebos located around the poolside or in the tranquility of the hotel’s gardens. The Pullman Suite and the Centenary Room are well-appointed with exquisite antique furnishing, adding a new dimension of sophistication to conferencing. Suitable for meetings of between 8 and 40 people, conference packages (including spouses’ programs) are available. The Victoria Falls are approximately 1,690 metres wide with an estimated 550 million litres of water per minute cascading over a 111 metre chasm. It must be highlighted that Zimbabwe has 16 out of the 19 prime viewing spots and is where you will find the "untamed" Victoria Falls Rainforest with its many winding pathways and trails. In 1855 David Livingstone, arguably the first European to see the awesome Falls, remarked "scenes so lovely must have been gazed upon by angels in their flight." The Victoria Falls have been declared a World Heritage Site and enjoy special conservation status. ... more   less 
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Also Known As:
Victoria Falls Hotel

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