I stayed four nights here and perhaps as being a solo traveller didn't totally enjoy my stay. For the majority of my stay I had a family with young children next door who were at times quite noisy and could be heard clearly through the walls, I also had a couple who sat on their balcony and talked for hours and could basically hear every word. As there are no TV's in the room (which I appreciate the rationale for), it was difficult to mitigate the noise. I understand this cannot be controlled, but it really did detract from my stay as there is not a lot to do on the grounds so a lot of my down time between tours was spent in my room where I would like to read but found it difficult. I did stay in numerous lodgings across Africa over the course of a month, and this was definitely the noisiest place I resided in. I did attempt to visit the communal TV area a couple of times to have some time away from the room, however found it was being monopolised by people watching sports channels which was not of interest to me.
The room views overlooking the water hole are nice, and on one of the four nights I did have some great game viewing of elephants and buffalo. The buffalo were actually right near my balcony later in the evening which was great. There are also many water hogs grazing on the property. Service was hit and miss for my stay. I booked a massage and when I turned up at the allocated time walked into someone else's session, and was told by the masseuse I had the time wrong (even though I showed her my booking slip) and told to just come back later. I went back to the booking desk where they actually confirmed I had the right time, and in fact determined they had accidentally booked someone else in across my time slot. I felt embarrassed for having interrupted someone else's session and made to feel it was my error. I felt the masseuse was somewhat dismissive of me, though the staff at the booking desk were at least apologetic for the mix up and gave me a specific time to return, rather than just telling me to 'come back later' where I could have interrupted another session! Perhaps the door should be locked so as to avoid a session being interrupted again in the future!
I had dinner one night at the Makuwa-Kuwa restaurant. The service was very fast in my experience, however I was served a raw Salmon (it was definitely beyond rare) , however the staff quickly rectified this. Otherwise the rest of the food was very good. Breakfast service was slower, but the food was overall good. I did have some minor issues in my room such as the air con not working, however again the staff were quick to rectify this. You do need to pay US$5 to purchase a card for the communal Internet, and at times due to roof repairs being carried out during my stay found bits of straw falling on top of me as I was trying to utilise the lodge computers! I only received a notice in my room that roof repairs were being carried out after this happened, so wasn't exactly expecting that! The rooms are fine, however I do understand they are undergoing refurbishment and may be of a higher standard once this is complete.
For me personally I would have preferred to be closer to town and in a property with more to do, as I did pay more to stay here on the advice of my travel agent for a better quality lodging and just didn't feel it was the right place for me. I understand that for many they do have a more positive view, and think it is perhaps more about personal taste.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 25, 2013
Greetings to you in Melbourne. Thank you for posting your review and being measured and gracious in your criticisms. I humbly apologise for the issues you raise, especially the noise factor as you obviously had a rowdy family next door that disturbed your personal space and set the tone for your mood. Yes, travelling alone is lonely and you obviously would have preferred to be near the action in the town centre rather than in a piece of idyllic and authentic Africa with no-one to share it with.
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Yes, all rooms will be totally re-styled early in the new year and this will include important designs and structures that heighten the privacy and lower the noise factor when there are those who are rowdy and festive in their rooms rather than relaxed, as our environment deserves and promotes. Jonathan Hudson. Resort General Manager. firstname.lastname@example.org
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.