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“Delightful!” 5 of 5 stars
Review of Victoria Falls Safari Lodge

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Victoria Falls Safari Lodge
5.0 of 5 Hotel   |   471 Squire Cummings Road, Victoria Falls, Zimbabwe   |  
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STUNNING NEW ROOMS!!
Ranked #5 of 12 hotels in Victoria Falls
Fairport, New York
Top Contributor
97 reviews 97 reviews
16 hotel reviews
Reviews in 45 cities Reviews in 45 cities
66 helpful votes 66 helpful votes
“Delightful!”
5 of 5 stars Reviewed February 7, 2013

We just returned from a Smarttours trip to South Africa. This was our final hotel-3 nights outside small town of Victoria Falls, in close proximity to falls themselves, and about an hour from Chobe National Park in neighboring Batswana, which we visited during our visit. Very nice setting. Most rooms have view of watering hole. Not an abundance of animals to view there since there has been plenty of rain and water is abundant. We did see kudu and pretty birds. Restaurant has view of watering hole as well. We ate dinner there all 3 night. Plentiful breakfast buffet served there. Wide variety of cold items and hot items ordered from menu-including made to.order omelets and eggs. I had benedict like dish with poached eggs and spinach. We saw several monkeys on the property up close and personal, including one who stole my banana right off the table our last morning. Turn down service in rooms included putting down mosquito netting around the bed-felt like we were in the movies! We were never bothered by mosquitoes but did discover several dead winged insects in bathroom last 2 mornings. Our last evening the room attendant gave us a small gift of 2 beaded animals. We were provided with 2 bottles of water each evening.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glenbyrom, General Manager at Victoria Falls Safari Lodge, responded to this review, March 19, 2013
Hello Happy Traveler in New York
Thank you for your very positive review of our lodge and for the eye-catching headline that says it all - "Delightful." Yes, the odd monkey can become quite pesky and our guards are there to keep a wary eye, but there's often one that slips through the system - especially when there's fresh fruit on a table! Another little talking point about your experiences in Africa...and I'll bet you weren't quick enough to take the photo.

As you correctly observed fewer animals come to the water hole in the rainy season as there is plenty of water everywhere. But in the dry season (especially August-November) there is a dramatic change and guests will often see literally hundreds of buffalo and elephants at the waterhole while sipping a drink at sunset time.

Let's hope you return one day in this time frame and that you will consider twinning with our Ngoma Safari Lodge in Chobe - a top-luxury eight-suite lodge that in the dry season provides one of the greatest wildlife experiences on earth. Take a look at the web...just Google Ngoma Safari Lodge.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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597 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
Elko, Nevada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 2, 2013

We checked in at the lodge on the 19th December 2012 and we were welcomed by the cheerful Zimbabwean smiles, a glass of cold drink and a wet hand towel to cool off from the heat of the day. The receptionist was quick to check us in and we were settled in within 10minutes of our arrival….wonderful surprise considering some of the negative reviews posted on trip advisor. Our stay was none other than phenomenal to say the least. We went to the Boma which is a restaurant within walking distance and prides itself of serving wild game meat (warthog, eland etc) on the buffet menu along with roast pig and a variety of other Zimbabwean foods. The drum-beat performance was interactive, entertaining and much needed after a delicious feast.
Although the rooms felt a tad-bit old they were very comfortable and provided a sense of “African adventure”. We had a suite with a great view of the watering hole (I think all the rooms have a fairly decent view of it). It had an ensuite bedroom upstairs and a lounging room downstairs. The monkeys were not as problematic..phew thank God. Makuwa Kuwa restaurant served mouth-watering meals, I ordered a pumba dinner on the first night which comprised of warthog and veggies, can’t remember the rest…., the wife ordered crocodile curry… very pleasant.
We did not have any significant internet access issues despite the less than encouraging reviews posted. All in all the stay was a pleasurable 5 days; however the only minor complaint we have was a misunderstanding regarding the massage bill. It was charged to another room, and unfortunately we didn’t realize it on the day we checked out. Wiring that money is an inconvenience, but we were pleased with the massage service and will find a way to pay what we owe. Moral of the story: check your bills on check out and make sure all activities and meals have been applied correctly.
No Fitness center in the complex but VFSL clients can go to the Elephant hills. I do not recommend it as the facility is below standard.

Room Tip: Recommend the suites, very spacious. I think all rooms have a decent view of the watering hole.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, February 4, 2013
Hello to you in Nevada
Thank you for your very positive review that we believe paints such an accurate picture of the famous Zimbabwean friendliness, the quality and unique experience of our restaurants and the general enjoyable ambiance and vistas of the lodge.

We're delighted you were not swayed by any other comments but decided to try it for yourself - a "phenomenal stay" says it all and we are very happy to have pleased you and your family.

Yes, we agree, the rooms are in need of reviitalising and we are pleased to tell you that there will be a total refurbishment of all 72 rooms this year. We restyled all public areas last year and have now budgeted completing the exercise with the revamp of all rooms.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Goodyear, Arizona
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 28, 2013

Wonderful hotel. The food, service and location on a bluff - overlooking a waterhole for elephants etc - couldn't be better. Just spent 3 days there after a Sabi Sands safari and should have stayed a day or two more.

Room Tip: don't know if they have a fitness room....didn't have time for spa services....too much othe...
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, January 29, 2013
Hello Carole
It's amazing how many Americans we have had as our guests for the past year and the reaction has always been the same - you all seem to love Victoria Falls and our beautifully-located lodge. Thank you for your very generous 5 star review and for your high commendation of our food, service and location.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 28, 2013

Recommend this property if visiting Victoria Falls. Away from the town centre. Staff is very friendly and helpful. The waterhole can be easily seen from the open sided restaurant, bar and pool area. Rooms have balcony that looks onto the natural vegetation and animals roaming around the "bushes and trees" below your balcony.
As mentioned there is a shuttle that takes you into the main town and the Falls.
The local vendors can be a bit of a problem, as they constantly "hound" you to buy something.
Just be firm and walk away as quickly as possible. No point talking back as they seem to become more assertive.
The restaurant food and breakfast was ok, nice presentation-considering no other choice to eat nearby.
This property met our needs and expectations for our short stay.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, January 29, 2013
Hello Toronto
Thank you for your high praise of our lodge and especially the five-star location rating. It's hard not to exclaim WOW when you first walk out onto the terrace and see the beautiful stretch of pristine African wilderness before you, including the waterhole from the bar, rooms, dining room.

Hope you enjoyed the awesome Falls and all the exciting things to do and see all around.

I hope you keep following us on Facebook and also our Blog as we have lots of interesting elements that will unfold during this year, including a revitalisation of all 72 room at Victoria Falls Safari Lodge.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 24, 2013

We never actually stayed here but in the Lokuthula Lodges situated on the same premises but we did spend quite a bit of our time at the lodge as the complimentary shuttle bus departed from this point. We loved this lodge, the food very good, drinks on the deck watching the wildlife and sunsets very special, the service and management staff friendly and professional and the setting truly amazing. Being the rainy season the wildlife around the waterhole was sparse but we did still see impala, kudu, warthogs, bush bucks, mongoose, vultures, owls and other beautiful species of birds. The monkeys kept us highly entertained at breakfast but the staff was not amused and kept very busy keeping them away from the food and the guests. But hey this is Africa and they are part of the experience. The drivers of the shuttle bus deserve special mention as they were all so helpful and friendly. This is the place to stay in Victoria Falls

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, January 25, 2013
Hello Bernadine

It's certainly been a wonderful start to the year as far as our lodge and team are concerned. Your five-star review adds to this heady mix and I have shared it with the staff on our notice board and have made certain that I have personally complimented our shuttle coach drivers as they rarely get a mention. We know they take great pride in their jobs and in helping our guests with friendly advice.

Again that word "amazing" comes up and we are very proud of the unique location we have that always evokes special mention and that feeling of real WOW in the African wilderness.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 24, 2013

We have been coming to this Lodge for the sixth time and it never varies in service and pleasure ,a wonderful place for a few days stay and the Boma dinner,Vulture feedings scheme and the waterhole view.

Room Tip: no spa or gym i know of and the rooms on the right of the lodge reception have a better view of the...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, January 25, 2013
Greetings Carol

How remarkable that you have stayed at our lodge six times and still retain the same real pleasure at our incredible location, friendly staff and general experience. This makes your review all the more unique and meaningful and we know it will inspire others who are considering a visit to Victoria Falls. Thank you very much and best wishes for the year ahead.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 23, 2013

Have travelled a lot. Have been in many hotels (different categories and standards), but Victoria Falls Lodge falls in the very special category of hotels in my heart. So close to nature, very helpful staff and its signature feature - the water hole (or as we call it in Australia - billabong). It was attracting the animals from dawn to dusk and one could not stop watching changing the scenery every so often.. just like in a movie.. first a herd of elephants, then making space for monkeys, then cudos, hyppos..... One has to be there to appreciate the magic of the place. I still haven;t seen a photo that can reflect the mystery of the place.. And not to forget - one of the best coffees that you can have in Africa.

Room Tip: Ask for a room with the view to the "billabong"
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, February 4, 2013
Hello Australia
As a seasoned traveller we deeply appreciate the value of the glittering review you have afforded VFSL. We agree, it's like the Victoria Falls themselves - impossible for a photo to portray this masterpiece of nature.

When it comes to nature and a glorious vista over our "billabong" and a vast tract of African bush then our lodge indeed reigns supreme at Victoria Falls and we're delighted you enjoyed our "movie."

Jonathan Hudson
General Manager: Victoria Falls Safari Lodge Resort
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Victoria Falls Safari Lodge

Address: 471 Squire Cummings Road, Victoria Falls, Zimbabwe
Phone Number:
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Victoria Falls
#4 Luxury Hotel in Victoria Falls
#5 Business Hotel in Victoria Falls
#7 Romantic Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Victoria Falls Safari Lodge 5*
Official Description (provided by the hotel):
The superb Victoria Falls Safari Lodge is the destination of choice at the Natural Wonder of the Victoria Falls. Just four kilometers from the thundering splendor of Victoria Falls and the spectacular Zambezi River, the lodge sits high on a plateau bordering the Zambezi National Park. The lodge is created to give the impression of an open-plan tree-house, built on seven levels rising above the pristine gusu bushveld and offering guests views of brilliant sunsets. The resort’s focal feature is a central waterhole which attracts an endless parade of wildlife all year round.Voted Zimbabwe’s Best Safari Lodge of the Year for 16 consecutive years by the Association of Zimbabwe Travel Agents (AZTA), and boasting two of the country’s top restaurants, The Boma – Place of Eating and the a la carte MaKuwa-Kuwa, Victoria Falls Safari Lodge is a proud Zimbabwean icon and is the flagship property of the regional hospitality group, Africa Albida Tourism. ... more   less 
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Also Known As:
Victoria Falls Safari Hotel Victoria Falls

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