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“An Amazing African Experience” 4 of 5 stars
Review of Victoria Falls Safari Lodge

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Victoria Falls Safari Lodge
5.0 of 5 Hotel   |   471 Squire Cummings Road, Victoria Falls, Zimbabwe   |  
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Ranked #5 of 12 hotels in Victoria Falls
Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“An Amazing African Experience”
4 of 5 stars Reviewed November 30, 2012

My husband and I stayed at The Victoria Falls Hotel August 2011. We enjoyed the natural welcome from the Warthogs on arrival, and was greeted with such African style and smiles. The surroundings were immense, breakfast was amazing. The views at anytime of the day were fabulous ! Looking and waiting in suspense at what was going to appear at the water hole was hundred times better than watching the telly. The Buffalo bar certainly lived up to its name. What a wonderful experience. We will no doubt return to The Victoria Falls Safari Hotel. We had a lovely room with jacuzzi and lovely views.

Room Tip: I don't recall seeing a fitness room and can therefore not comment on this. I was unable to un-t...
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, December 3, 2012
Hello Grace
Your very positive review of our lodge is greatly appreciated....the headline says it all: "Amazing African Experience." Thank you. The location really is supreme among Victoria Falls hotels and lodges and adds excitement and value to the overall experience. I hope the floods have not affected you too badly - I know you're in for a cold (maybe even white) Xmas...we are still hitting almost 40 c and waiting anxiously for the main rains to break to cool us all down.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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613 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Brisbane, Queensland, Australia
Top Contributor
75 reviews 75 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 25, 2012

Such an amazing place to stay, rooms fabulous, seeing warthogs running under the balcony, interesting, knowing you have to close all doors on account of the baboons, a lesson. Wanted to take an evening walk, was so advised that was not such a good idea, due to the resident jaguar! Can always walk later! Seeing the elephants come down to the water hole to drink! I could go on, enough to say, this place, the staff, the rooms, the food! More than we could expect. Hope to return one day.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 28, 2012
Hello Maggie

Thank you for your very generous review – we are truly delighted that your expectations were transcended. Even the pesky monkeys were a positive experience for you...what a great spirit. Glad you didn’t take an evening walk as our security and other staff would have quickly stepped in....it would not be unusual to bump into some elephants or buffalo and, indeed, lions are also often in the immediate area. As for the “resident jaguar” – I’m sure you mean the leopard that lives very near to the lodge.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Nanaimo, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 21, 2012

My wife and I stayed Nov. 4, 5 and 6. We enjoyed the open areas of the bar, breakfast eating area and restaurant which allowed us to watch the comings and goings at the water hole which proved to be very interesting. Our room also overlooked the water hole. It's great to have a hotel/lodge room with an interesting view. The room, the bed and the bathroom was clean. We liked the atmosphere in the room, the bed complete with mosquito curtains was comfortable, and the bathroom was nicely laid out and well supplied. All of the staff were friendly and helpful. My personal highlight in the hotel was my warthog dinner in the restaurant - very tasty and more tender than I anticipated. We also ordered room service one night when we returned late from a full and active day, the service was timely and the food was well prepared. I recommend this lodge to travellers to Victoria Falls.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 28, 2012
Hello Jim

Thank you so much for your high commendation and positive review. Staying with us is as much about the general experience as the food and service and it’s great that you so appreciated your “room with a view” as well as a tasty warthog dinner.

You gave service and sleep quality a full house of 5 stars – isn’t it just great to sleep peacefully in the African bush with no noise of traffic etc. We wish you a festive Xmas and great New Year in Canada.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 20, 2012

I stayed for three nights at the Safari Lodge, this was my second time in the compound as i stayed at Lokathula Lodges the time before. My room was great consisting of a large room with 2 single beds with a small balcony that had a fantastic view of the waterhole. The bathroom was also very large with a great shower as well. The staff were very friendly and extremely helpful. I spent most of my time at the Buffalo bar watching the water hole. I also partook in the feeding of the vultures which takes place just in front of the lodge below the balcony which was great and very informative. I also went on the bush walk with just a guide and his rifle. We went out past the waterhole and through the bush on the other side of the lodge. He showed me an elephant skeleton and taught me how to tell the age of an elephant and what others do when one dies. The food at the lodge was fantastic with a great selection to choose from.

  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 28, 2012
Greetings to you in Johannesburg. It’s really heart-warming when our guests take such delight in their experiences while staying with us. You so obviously relished your stay and accentuated the positives in your glowing review.

You loved the Buffalo Bar and that “fantastic view” of the waterhole...and who wouldn’t ? We consider it the superior vista and location of any hotel in or near our famous resort town and it really is an impressive stretch of pristine Africa with the wildlife as a bonus.

Our best wishes for the festive season and more happy travels and experiences in 2013.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Bath
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 17, 2012

We spent 2 days at Victoria Falls Safari Lodge, staying in an amazing 2 floored apartment with our own viewing balcony and direct views of the waterhole from the 4 poster bed! Whilst dining, you will see animals gathering at the waterhole only a short distance lower, into the hillside. Although only a short distance from Victoria Falls it was situated away from any other Lodges. The perfect location to stay so that you can jump onto the courtesy bus which runs every hour to see the Falls in all their splendour, or visit the market in town. Don't forget to join the Sundowner river cruise - not to be missed. Beautiful food, courteously served together with superb wine and beer. The vulture feeding at 1pm is an amazing sight.

Room Tip: Pay extra and get the 2 storey luxury room (No 8 is superbly located)
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 28, 2012
Sahwira OAP Bath!

That’s our traditional “spirit of friendship” local greeting and I write to thank you for the time you have taken to post such a glowing review of your stay with us. I’m glad you truly appreciated the benefits of our incredible location – isolated, overlooking pristine wilderness and animals and yet just 10 minutes from the heart of the town. It’s a piece of authentic Africa that so many really love.

I have shared your review with many of our key staff, including the Chef and his team who take great delight when guests comment so favourably on their efforts.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Chula Vista, California
Top Contributor
113 reviews 113 reviews
92 hotel reviews
Reviews in 93 cities Reviews in 93 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed November 12, 2012

We stayed three nights at the Victoria Falls Safari Lodge with a tour group. It's a somewhat rustic wilderness lodge with some things we liked and others we didn't. You really get the feeling of being out in the wilderness here. There's a watering hole in back and it's fun to see the variety of animals that frequent it throughout the day. You might also enjoy seeing the wild wart hogs running around the grounds as well. The ambiance was good. Our room had a balcony overlooking the watering hole, but the doors did not seal well, allowing bugs and insects into the room. Fortunately we had mosquito netting around the bed so we didn't have any problem with the insects. Just in case, though, there was a can of bug spray in the room. Our room was air conditioned but the public rooms were not. There are no TV's in the room, but there was a small lounge with a television where we tried to get election results from CNN. Wifi is available for a $5.00 charge, but it didn't work a lot of the time. The hotel is very isolated, but most local tour companies will pick you up at the hotel for activities. There is a shuttle into town, but it onluy runs once an hour. It goes to the downtown hotels where you can eat if you want. There didn't appear to be any other places in town where we would have wanted to eat. We ended up eating our meals at the hotel as we didn't want to bother with the shuttle. The food was very expensive and the service was extremely slow. One day at lunch it took 50 minutes to get a $12 dollar grilled ham and cheese sandwich and two of our other orders were not processed correctly. We tried room service one night, but the food arrived cold and there wasn't really enough space to eat comfortably in the room. The buffet breakfasts were good. You can also order from the breafkast menu at no extra charge, but our eggs were way overcooked and they forgot our hashbrowns so I'd recommend just eating at the buffet. This place was fun and had a feeling of really being in Africa. It suited our needs since all our tours and activities left from the hotel. I would have liked more reasonably priced food and better food service, but the staff was friendly and we enjoyed our stay. By the way, Zimbabwe no longer uses its own currency, having topped out at 10 trillion for a US dollar. US dollars and South African rand are readily accepted and the hotel will take credit cards.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 15, 2012
Wow California...your review sure is a mixed bag! First, our thanks for your generous words about friendly staff, great waterhole and animals, ambiance, fun and really feeling like you are in Africa.

Now, to the issues you note for which we apologise at the outset for some of them but feel the need to clarify others. We’re sorry you didn’t eat elsewhere as we believe you would have discovered two things – our food, for its quality and setting, is very competitively priced for Victoria Falls and there are several really good places to eat. Ilala Lodge’s Palm restaurant is a winner....Victoria falls Hotel has the terrace, Jungle Junction and the elegant, colonial-style Livingstone room, all highly recommended.

I know you are used to lots of cheaper options, and great quality, in the USA but Zimbabwe is landlocked and most of our food and ingredients are imported, otherwise we could not offer such a tasty and varied international menu.

Yes, we know, and we’re sorry, that when the Makuwa-Kuwa is busy and we may be short-staffed our service can be a little too slow and we are embarking on a major restructuring exercise to solve this. Similarly this year we spent US$300,000 in revitalising all public areas and have budgeted to totally refurbish all 72-room in the first half of the new year, including those pesky doors!

I’m not sure if you were disappointed there were no TV’s in the rooms? This is done to preserve the natural tranquillity of the African bush that people come to experience and is, we believe and are often told, an immense benefit to our guests, who still have the option of the TV lounge.

You mention that there is no air-conditioning in the public areas. I would kindly ask that you review that criticism because our lodge is designed with large, wide-open spaces and a very high thatched roof. The bar, the dining room, the terrace all look over an unspoiled and majestic piece of Africa and are totally open, with blinds that roll down in the event of rain or too much sun. Air conditioning would be a totally impossible undertaking though thatch is as cool as it gets, though our mid-day heat can be quite severe when there is no breeze.

We would also like to respond to your criticism that our lodge is “very isolated.” To some that may conjure up visions of a long trek to the town centre, the action or to the falls themselves. The reality is that we are a very convenient 10-minute coach trip from the centre of the town and the falls and we believe our location is also a big benefit to our guests.

We are the only lodge or hotel facing west with such a magnificent vista over a large tract of wilderness and the wildlife – which is the tranquillity and setting we hope people come to Africa for. Our location actually gives us much acclaim and many kudos over others.

You mentioned our shuttle goes “only every hour” – again we believe that this is a superior, reliable and complimentary service we offer our guests and that on-the-hour every hour is exceptional.

Jonathan Hudson
General manager
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 9, 2012

I enjoyed every minute in this lodge. The rooms are spacious with view to die for. It is what African dreams are made of. You can drink at the bar while watching animals at their watering hole. It has a service where you can request to be called when certain animals are by the water which I thought was fantastic. The swimming pools were refreshing. The breakfast was great. The staff are extremely friendly.

The hotel has a shuttle that transports you to the Victoria Falls. They have many activities. We went for the sunset cruise and were lucky to see elephants, zebras and crocodiles. I would recommend the African Night where you can sample some authentic African food and dance.

There is no need tip individual staff as the hotel states "we believe everyone contributes to your experience" so guests are encouraged to tip at reception when checking out. No amount of money I tipped would have been enough as the service was exceptional.

Room Tip: Try to get a room with a view of the watering hole!!!!
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, November 15, 2012
Dear Random, London
Your review makes us proud and highlights our wonderful location, staff and all that we truly strive for. You focus entirely on the many positives and if you had any nagging issues you don’t allow these to transcend your excitement. Thank you!

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Falls Safari Lodge

Address: 471 Squire Cummings Road, Victoria Falls, Zimbabwe
Phone Number:
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Victoria Falls
#4 Luxury Hotel in Victoria Falls
#5 Business Hotel in Victoria Falls
#7 Romantic Hotel in Victoria Falls
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Victoria Falls Safari Lodge 5*
Official Description (provided by the hotel):
The superb Victoria Falls Safari Lodge is the destination of choice at the Natural Wonder of the Victoria Falls. Just four kilometers from the thundering splendor of Victoria Falls and the spectacular Zambezi River, the lodge sits high on a plateau bordering the Zambezi National Park. The lodge is created to give the impression of an open-plan tree-house, built on seven levels rising above the pristine gusu bushveld and offering guests views of brilliant sunsets. The resort’s focal feature is a central waterhole which attracts an endless parade of wildlife all year round.Voted Zimbabwe’s Best Safari Lodge of the Year for 16 consecutive years by the Association of Zimbabwe Travel Agents (AZTA), and boasting two of the country’s top restaurants, The Boma – Place of Eating and the a la carte MaKuwa-Kuwa, Victoria Falls Safari Lodge is a proud Zimbabwean icon and is the flagship property of the regional hospitality group, Africa Albida Tourism. ... more   less 
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Also Known As:
Victoria Falls Safari Hotel Victoria Falls

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