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“Excellent accommodation” 4 of 5 stars
Review of Victoria Falls Safari Lodge

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Victoria Falls Safari Lodge
5.0 of 5 Hotel   |   471 Squire Cummings Road, Victoria Falls, Zimbabwe   |  
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Ranked #5 of 12 Hotels in Victoria Falls
Certificate of Excellence 2014
Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
“Excellent accommodation”
4 of 5 stars Reviewed October 16, 2012

We stayed here because it had been recommended and it did not disappoint. The staff were helpful and friendly and serviced our every need. Our room over looked the water hole and we had great views of the passing animals all the time. The room was a good size and clean too. Wonderful bed. Really enjoyed my helecopter ride and the falls themselves. All were close to the lodge. We also did the river cruise and went to the Boma - great food there too. Don't miss the vulture feeding - something incredible.

Room Tip: over look waterhole
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, October 19, 2012
Hello Cath
Thank you for your wonderful review so full of praise in every respect - not a single quibble.Yes, the passing parade of animals at the waterhole, viewed from your room, adds enormously to the experience that cannot be matched by any other hotel in town.

I would also like to inform you that all 72 Victoria Falls Safari Lodge rooms will be totally refurbished in the first half of 2013 to enhance guest comfort and satisfaction even further.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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838 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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Newcastle
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 15, 2012

Could not recommend this hotel highly enough. The location is away from the town centre and other hotels, which makes it quiet and feel exclusive. The regular shuttle is reliable and makes it a breeze getting to and from town. The staff we beyond amazing in regards to friendliness and willingness to help out. A bit of a strange one, please thank your garden staff completing the works in front of the Club House! Even they had smiles on their faces and greeted you.

My best friends wedding was organised through the hotel, and after finding out that all of the wedding clothes were not going to arrive in time from Australia for the wedding, they went out of their way to compensate and upgraded us all to Club Rooms. We also met the General Manager, Johnathan, who was extremely approachable and friendly. If I was to return to Victoria Falls, I would save for as long as it took in order to stay in one of these rooms again. Absolutely amazing and well worth the money, so do it! The rooms were huge, beautiful bathroom, super large and comfy bed, and great views from the balcony. Of particular note was the lady that came around to 'turn down' our sheets at night. She was wonderfully cheery and left us little pressies.

This fabulous experience helped us alot to try and forget about the wedding clothes, so thankyou!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, October 17, 2012
Dear Kristy
You have certainly made my day with one of the nicest reviews we've ever had, so thank you very much. I will read your review to all key staff in our daily meeting and will post it on our staff notice board in the canteen as this will inspire them to even greater heights.

It's not often our gardeners get a mention for their smiles but I have always actually used them as an example of the inherent friendliness of our local people. You can't walk past a gardener without them greeting you warmly, as you have experienced, and I think this is a very positive factor.

Our regular complimentary shuttle also comes in for constant praise from our guests and is a great benefit, especially as the town centre is just five minutes away.

With kindest regards
Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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florida
Top Contributor
408 reviews 408 reviews
114 hotel reviews
Reviews in 127 cities Reviews in 127 cities
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed October 8, 2012

Just stayed at this hotel and was very satisfied with the experience.
The rooms are very comfortable and have a real African decor .
The air conditioning was excellent in the room and really needed due to the heat.
Our meals were included and were very good.the dinners were gourmet.
The staff were very friendly especially the turn down service staff.
Would certainly recommend this hotel

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, October 10, 2012
Hello Bradyboy

Coming from the land of Disney you will know all about great places and great service, so thank you for your five star recommendation of our 72-room lodge, now 17 years old. The only category to lapse just a touch was the rooms, but the good news is that they will all be totally refurbished early next year to complete the recent revitalisation of the lodge. Indeed, we have just invested US$3m in upgrading the public areas and building the adjacent and exclusive 20-room Victoria Falls Safari Club wing.

The rating of the friendliness of our staff is greatly appreciated. We think it is a huge usp as those warm smiles are inherent in the nature of our local people. Turn-down staff never get a mention, so I have advised them of your appreciation.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Perth, Australia
Top Contributor
225 reviews 225 reviews
52 hotel reviews
Reviews in 80 cities Reviews in 80 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed October 7, 2012

We purchased a three night package to stay here, including a Boma, a susnset river cruise, a walk at the Vic Falls and breakfast each morning. It was a great deal and we enjoyed it immensely.
We were met by two enthusiastic, happy people who drove us to the Hotel. We received a warm reception and we were shown to our room after we had been given our information regarding the extras which were part of the package. We arrived on Rovos Rail and so were not really hungry until the next morning. Or bed was comfortable and we enjoyed the view ofthe waterhole form our balcony.
Our walk at the falls was brilliant. Our guide was knowledgeable and helpful. We did get soaked and we had amazing views of the Falls.
Our cruise was fun, with live music and sightings of hippos and birdlife.
The Boma was fairly good. Food was plentiful and I enjoyed the opportunity to taste warthog and some of the other local delicacies, including the worm, which I shared wiht my husband. The music was fine.The evening finished early and I was surprised the extra activities came at a cost. It didn't bother me, though.
The border between Zimbabwe and Zambia was closed for the day we had planned to leave and, when the mangaement found that we were travelling solo, they did all they could to assist us. I appreciated this. Employees had an outstandingly helpful attitude.
Braekfasts were a little eratic. Some items disappeared quickly and werenot replaced.

Room Tip: I saw two rooms- each was superb in a different way.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, October 8, 2012
Hello Gabriel
First, than k you for choosing Victoria Falls Safari Lodge and then for giving us a full-house of five stars in every category. Wow! That does us proud. It is obvious that you didn't allow any "irritants" that may have cropped up to bother you...you just got on, got involved and loved the experience...even adventurous enough to sample our local delicacy, the mopani worm!!

Of particular delight was your praise for our "outstandingly helpful" employees and management, especially when you faced some difficulties. I have shared this post with them as such accolades really inspire them.

There is a large Zimbabwe contingent in Perth and you may have come across some of them...maybe they even recommended our award-winning lodge.

Jonathan Hudson
General Manager\
jonathan@saflodge.co.zw
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Francistown, North-East, Botswana
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 29, 2012

The reception is very good, friendly staff and very helpful porters.The rooms are very clean and the restaurant on the river bank is the best. we had breakfast and the food was excellent, lots of varieties, excellent service from very attentive staff. A walk in the well kept garden when very green lawn to the back of the lodge takes you to view the falls

Room Tip: rooms on eastern side top floor has nice view
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  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, October 1, 2012
Thank you Kebawetse for your very generous praise. It's an old saying that the most important three things about any property are "location, location, location". You awarded us a maximum 5 stars for our location which we are very proud of as it is unsurpassed at Victoria Falls.

Our lodge has also just been awarded Best Safari Lodge in Zimbabwe for the 17th successive year and that accolade really keeps us on our toes. We're glad that you found us to be such a good and friendly experience.

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 24, 2012

On a family holiday and hired a car to see Zimbabwe. had a few issues when we landed in Vic Falls...the staff were excellent and went beyond the call of duty to help and assist us in our motoring difficulty. A true lily memorable stay with animal parade out front and in the car park! Thanks again to all concerned for giving us such a memorable experience!

Stayed June 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, September 25, 2012
Warm greetings from Victoria Falls
My office overlooks the water hole and as I write a large herd of buffalo has come down to drink....I’m sure you can well imagine the scene as you rated the “parade of animals” as truly memorable. Thank you for your very generous review that I will share with the staff as, like any hotel, they also come in for a share of criticism; thus it makes their day when you rate our staff as “excellent” and “going beyond the call of duty.”

To add to the good news last weekend at the annual prestigious Association of Zimbabwe Travel Agents (AZTA) awards the Victoria Falls safari Lodge was voted best safari lodge in Zimbabwe for the 17th successive year!

Jonathan Hudson
General Manager VFSL
jonathan@saflodge.co.zw
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Andover, New Jersey
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 21, 2012

this lodge is a great first introduction to africa, rooms have a view of a water hole with an ever changing parade of animals. the design of the facility is very clever and allows views from many points.the staff was very pleasant and helpful and made the experience memorable, in fact we celebrated our 55 wedding aniversary while we were there, we hope to return for our 60th.

Room Tip: the top level rooms have a clear view of the water hole
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AfricaAlbidaTourism, General Manager at Victoria Falls Safari Lodge, responded to this review, September 24, 2012
Hello to you in New Jersey

We are thrilled with your great review of our lodge – a full house of 5 out of 5 stars! It is of particular delight that we provided such a memorable location for your 55th wedding anniversary and that you have already made plans to return in five years time for your 60th!

We are also pleased to tell you that this past weekend Victoria Falls Safari Lodge was voted Best Safari Lodge in Zimbabwe for the 17th successive year by the Association of Zimbabwe Travel Agents (AZTA).

We’re looking forward to welcoming you back to our piece of paradise in Africa

Jonathan Hudson
General Manager
jonathan@saflodge.co.zw
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Additional Information about Victoria Falls Safari Lodge

Address: 471 Squire Cummings Road, Victoria Falls, Zimbabwe
Phone Number:
Location: Zimbabwe > Matabeleland North Province > Victoria Falls
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Business Hotel in Victoria Falls
#4 Family Hotel in Victoria Falls
#4 Luxury Hotel in Victoria Falls
#6 Romantic Hotel in Victoria Falls
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Victoria Falls Safari Lodge 5*
Number of rooms: 72
Official Description (provided by the hotel):
Voted the best Safari Lodge in Zimbabwe for 18 years running, the world-famous Victoria Falls Safari Lodge offers easy access to the iconic Victoria Falls, coupled with a wildlife experience that is truly unrivalled. Now in its 20th year of welcoming guests, the Lodge is built on a plateau overlooking the Zambezi National Park with endless unspoilt views to the horizon, just four kilometers from the Falls. This is the only sunset facing hotel in Victoria Falls, and the newly-renovated rooms and balconies are built up above a central waterhole which attracts herds of buffalo, elephant, giraffe, zebra, as well as night-time predators, such as lion and leopard. Our warm and personable staff are our greatest pride. Past guests frequently comment on our team's sublime hospitality and seamless delivery. The main areas of the lodge, such as the MaKuwa-Kuwa restaurant and the homely Buffalo Bar, are rich in ambience and also overlook the central waterhole, where drinks and dinners are often shared with wildlife meandering down to the water each day to quench their thirst. ... more   less 
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Also Known As:
Victoria Falls Safari Hotel Victoria Falls

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