Overall, the lodge was great. Good food. Great atmosphere. Decent service (I'll get to why it was decent and not excellent).
We were placed in a cottage that was a good walk from the main area. And, we were on the lower floor. This was a theme with the Serena lodges. For the price we paid, you'd think they'd put us in a better located room for at least some of the lodges.
The room itself was fine, except that there was no fan. I called and I did get a fan, but it required a couple phone calls. So, no far away room, no fan in Africa, and I have to badger to get the fan.
Service was really great except for one pet peeve. I don't like it when people ask about my ethnic background. I don't think it's appropriate for hotel staff to ask me "what tribe" I'm from. I shouldn't have to explain my background, which I did after my response of "New York Yankees" didn't go over well.
From my accent, I'm obviously American or Canadian. The color of my skin shouldn't come into play. If it does, then I question the integrity of the establishment. Did we get the far away rooms because I am skinned?
- Official Description (provided by the hotel):
- Inspired by a traditional African village this extraordinary lodge presents a vibrant design concept rich in indigenous craft and cultural detail that is without compare. Set high on a hill with rolling visas over the teeming plains of a natural amphitheater it also enjoys a ringside seat for the greatest show on earth, the annual migration of the wildebeest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Travelocity and Tingo so you can book your Serengeti Serena Safari Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Serengeti Serena Safari Hotel Serengeti National Park