After a brief logistic hiccup on arrival, we had an incredible stay. The property is beautifully located in the Northern Serengeti. We spent one morning just watching the elephants and giraffes meandering in the meadow only a few hundred yards from our balcony. The rooms were incredibly luxurious and comfortable and yet also nicely embedded in the environment. The pool and physical layout of the lodge provide space to explore and relax for guests. The new host couple just transferred in from another property were still learning the site but had a wonderful attitude.
We experienced a full day drive to catch a herd of the great migration, saw lions mating and the three leopard brothers. Our guide Paolo was very helpful and good with the kids. We had wonderful meals in the bush and he managed the more strict Tanzanian rules (as compared to the more lenient policies on the Kenyan side) regarding driving only on existing tracks well.
The food was very good and included a mix of local and international options which we really appreciated.
We did have an uncomfortable arrival which we hope future guests will not repeat. Our initial guide John did not show up at the correct time for our plane leaving us alone at the airport for 40 minutes. We are relatively easy going and experienced travelers but this was a bit uncomfortable for us especially when the plane that had been waiting left as well. The pilot could not get a cell signal on the airfield and promised to come back if he could not get confirmation that we would be picked up but still... Finally, John showed up and immediately tried to shift blame first to the airline and then to the travel agent. He only apologized after he was directed to do so by the property manager over the radio. He also disparaged our choice of staying at Lamai saying that the grass was too long to see much wildlife and we picked the wrong season to come. We found out later that he had lied to the hosts about how long he kept us waiting. He was also gruff and unpleasant with our children who were somewhat scared of him after a short drive from the airport to the lodge. The host couple immediately responded to our concerns by switching guides and later delivered a complementary bottle of champagne to us with an apology. This response and gesture went much further than John's blame shifting efforts. Don't let this aspect of the review dissuade you from coming to Lamai but do absolutely request that you not be paired with John.
- Official Description (provided by the hotel):
- If you were to visit only one place in the Serengeti, it should be here. This is no idle boast; the iconic Kogakuria kopje in northern Serengeti. A few years ago the Tanzanian government chose a handful of responsible companies to build small permanent lodges in this remote sector of the Serengeti. Nomad Tanzania was offered the prime site and Lamai Serengeti now sits tucked amongst the rocks of Kogakuria Kopje with panoramic views of the surrounding landscape. Beautifully designed open-fronted rooms, a spacious lounge and clear pool provide an ideal place to escape to for some relaxation in between your wildlife adventures, for both families, groups and couples.The area boasts year-round fantastic game viewing, including the Big 5, and between July and November, the wildebeest migration moves through, crossing the Mara River in dramatic fashion just 20mins from the lodge. ... more less