A friend and I did a three day safari to the Serengeti and Ngorongoro crater recently with Meru Mountain Treks & Safaris ltd based in Arusha, Tanzania. We organised the safari through Thabit, at Celina Tours. Both companies were terrible and must be collaborating to rip tourists off.
Considering this sort of safari is something you do once in a lifetime, we were devastated with how terrible both these companies were.
On day one, when they were supposed to pick us up and drive us to the Serengeti, they picked us up and drove us to the bus stop and tried to make us catch a bus there and said someone would pick us up. After we refused to get on a bus, we waited for 2 hours until they organised a taxi for us to take us to where the safari car was. This was already cutting into our time in the park. You don't pay $140 per day to get on a bus when they tell you someone will drive you there. Especially not a Tanzanian bus.
We eventually met with the safari car which wouldnt start. Finally we got going to the Serengeti. we saw a few animals and had a good afternoon. When we got to camp, there weren't enough sleeping bags for us. So we spent the cold night shivering in a tent wearing all our clothes and using a towel for a blanket. The guide, Geoffry, was hopeless. He didn't have any idea about the animals or plants. ABout the parks, history or massai people. He made things up throughout the safari. One day he told us that Hippo's can hold their breath for up to 20 minutes. The next day he said it was 50 minutes.
On the second day our car broke down for about half an hour the first time in the morning, and again in the afternoon. We spent the night again, freezing in the tent. The last day was in Ngorongoro. We got up at 5am to leave the camp by 6 but on the way out of the camp ground, surprise surprise, the car conked out again. We got into the park at around 9am due to the mechanical issues of the car.
We saw some more animals, but when we asked to stop to take photos the guide kept rushing us to hurry up because we had to be out the park gate at a certain time.
On the way home, we stopped at Karatu, a small town for some 'quick repairs' on the car. We spent 4 hours on the side of a dirty road while the car was being repaired. Worse still they kept telling us the car would be fixed in ten minutes. We were meant to be back in Arusha by 3pm that afternoon. At 11pm we got home.
It was deplorable the way we were treated and how terrible the service of these companies were. When we notified both companies, they blamed each other. The Actaul safari was with Meru Mountain treks and safaris. The lift to the Serengeti was supposed to be organised with Celina tours.
I wouldn't want anyone else to go through this experience. So be weary of Meru Mountain Treks and Safaris and also of Celina Tours based in Arusha.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.